mohamed_laghzali
Forum Replies Created
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Hi there,
I’m sorry to hear you’re experiencing issues with the plugin. I’d be happy to look into this further, but I’ll need to request some sensitive information about your store. Could you please reach out to us via email at
[email protected]? Be sure to include the link to this thread in your email so I can quickly identify your caseKind regards
Hi @scrivio
We have made some adjustments that should completely solve your issue, please update your plugin to the latest version.
Regards
Hi @ibmvalue
After thoroughly investigating the issue, we found that it occurs when Blocks Checkout is enabled on your WooCommerce checkout page. While our plugin is fully compatible with Blocks Checkout and Elementor, the WoodMart theme enforces the use of the Classic Checkout, resulting in a conflict between the plugin and the theme.
To resolve this, you need to disable Blocks Checkout. You can follow the step-by-step guide provided here: How to Disable WooCommerce Blocks.
Please let me know if this solves your issue, and if there is anything else we can help with
Regards
Hi @scrivio
I’m sorry to hear you’re experiencing issues with the plugin. We’ll continue investigating to find a solution. However, I want to clarify that the behaviour you just described should not happen and rather unexpected. On both mobile and desktop, validation occurs either immediately or when the pay button inside Google Pay/Apple Pay is clicked. If validation fails, the pop-up should close, and customers should be directed to the invalid fields, which does not happen in your case.
To help us look into this further, could you please share a screen recording of the issue? Additionally, it would be very helpful if you could provide access to a staging environment where we can test this behaviour.
Please email us at [email protected] if you want to share any sensitive information like store address, staging environment access, etc…
Kind regards
I’m sorry to hear you’re still having display issues. Could you please try updating once more to version 4.18.2. and check if the issue persist?
Hi @cbxc
This issue should be fixed, please update your plugin to the latest version 4.18.1
Hi @cbxc
Thank you for bringing this issue to our attention. We’ll look into it, but it would be helpful if you could provide the following details:
- What is the name of the theme currently active in your store?
- Are you using any plugins to customize the UI? If so, could you please share their names?
- Additionally, could you please share a direct link to your store?
This information will assist us in troubleshooting more effectively.
You can share any sensitive information with us via email[email protected]Kind regards
MohamedForum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Critical Error Cart PageHi @fredbra,
We have launched a new update that is supposed to address this issue. please update your plugin version to latest : 4.17.6
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Critical Error Cart PageHi @fredbra ,
Thank you for reporting this issue. We’ll investigate further on our end, but we need a few details from your side:
- Have you recently started seeing this error, or has the cart page been working normally in the past?
- Do you remember when the cart page last worked correctly?
Additionally, could you please download the fatal error logs from your WooCommerce settings and send them to us via [email protected]. please include the thread link as well.
(Guide on how to find the fatal-error logs)Kind regards
MohamedForum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Can’t checkout: Something went wrongHi @doughballs,
“Something went wrong error” is a generic message that can happen for many reasons. usually misconfigured settings or some conflict with other 3rd party plugins.
Please reach out to us via the email [email protected] and attach the thread link as well, having a direct conversation will allow us to investigate this issue properly and provide recommandation
Kind regards
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Slow checkoutHi there,
Please update your plugin to the latest version 4.14.0. We have released a new update that should solve the performance issues.
Hi there,
We have released a new update that should solve the performance issues, could you please give it a try and let me know the outcome?
Kind regards
Hi Pastidea,
Thank you for reporting this issue.
Currently we are unable to reproduce it on a standard WooCommerce setup, which suggests it might be specific to your website. If you’d like, we would be happy to conduct a thorough investigation within your store to pinpoint the root cause.
Please let me know what you think
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Impossible to create a sandbox accountCan you share a screenshot to the page you see after clicking the fill code button?
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Impossible to create a sandbox accountYes, you should click the button ( fill code ..)
screenshot -> https://prnt.sc/wBvfbmNcIWeI- This reply was modified 2 years, 1 month ago by mohamed_laghzali.