@virtualgeo it was a nightmare. An endless string of chats where they keep asking me the same thing, then transfer me to someone else who asks the same questions again. They pass the blame back and forth, and no one can tell you what’s wrong or fix the actual issue. And I’m not just talking about the pixel problem—if there are restrictions, they should simply inform me there are restrictions, not make me chase a solution or change something blindly. Hours and hours wasted, with nothing resolved.
Hi Marko, thank you for your reply. I already reach out to Meta direct support and the setup was correct. So they asked me to reach out to you. What I cannot understand is if the error that the pixel helper shows is real, since the pixel validators shows the events or if its the WordPress plugin that is not updated to the latest requirements that meta applied to the pixel and then interprets them as errors.
Hi Marko! At least the problem is not connected to how the pixel was implemented. I see no restrictions in the page.
But iIwent to “Page setup” and “Data sharing” was off. I switched it back on (i never changed it and until January as far as I can remember the pixel helper showed the pixel with no errors.) I do have a restriction on the pixel, since it’s a doctor website (he doesn’t sell anything, just an informative blog and contact page) but standard events as page view and view content should work anyway.
The warning says:
In the European Region, data sharing may be blocked. (So, should I deactivate it from my page?)
In other locations, certain standard events may be blocked and your website or app may be in a core setup.
But there is no details to what is actually blocked. So if I go in the pixel Events Manager, in Settings, Manage Events blocking, Page View and View Content are not blocked. And in the overview i see that page view and view content are working.
There must be somtehing wrong with how these “blocked events” are interpreted, maybe by the pixel helper. If I use another chrome plugin, Meta Pixel Validator, I see page view and view page working.
Hi @marijastuntcoders thank you for your patience. I still have issues with the plugins. I tried to check the pixel and invents using an incognito window, both on mac and pc, in different locations (different IP’s) and still see the same error. I don’t see something similar to the image you posted here: https://ibb.co/Wv18YYZF. I also asked other friends and they see the same error.
Of course the cookies were accepted, and browsers had also thier cache cleaned and also tried with a clean DNS cache.
@marijastuntcoders the pixel-event.png is not displayed. Could you repost it?
Thanks for the update, but even if I accept the privacy policy, page view doesn’t work. On Chrome i don’t use Ad Blockers. I also tried completely uninstalling the privacy plugin and disabling all other plugins except the meta one and it doesn’t work. The plugin indicates that the pixel is not available, when in fact it is. Do you have any other suggestions? Thank you very much.
Thank you Iodic, I also thought it might be Iubenda, but I had already tried deactivating iubenda as indicated, but to no avail. I tried again, just in case. I also tried deactivating all plugins except “Meta pixel for WordPress”, but I always got an error. I also tried to create a new pixel, to reinstall the plugin, delete cache, temporary files etc, but no luck.
