lonestar82

Hi @tahaamin,

Since you didn’t provide a list of known plugins with conflicts as requested, I deleted your plugin and had my tech guy code an invoice/packing slip setup for me that does show product images along with all of the data from orders. You can consider this thread closed, but not resolved.

Hi @tahaamin,

I cannot change themes or deactivate other plugins without disrupting sales on my site so I decided to start over on the invoice. I reset the section settings for General and also the document section. Upon generating a PDF for an order, it looked just as it did when I first installed the plugin. The [item_product_image] shortcode isn’t used in the default HTML content so I replaced [item_nr] with [item_product_image] as the sole change made. Here is the [each_item] portion of the HTML content I edited:

[each_item]
<table class="order-items">
<tbody>
<tr>
<td style="width: 5%">[item_product_image]</td>
<td style="width: 56%">[item_name]</td>
<td style="width: 12%">[item_product_sku]</td>
<td class="qty" style="width: 7%">[item_qty]</td>
<td class="price" style="width: 10%">[item_single format="price"]</td>
<td class="price" style="width: 10%">[item_total format="price"]</td>
</tr>
</tbody>
</table>
[/each_item]

Upon re-generating the PDF, the images for the products still aren’t appearing.

I’m using the GeneratePress theme which is up-to-date. WordPress and all plugins on my site are also up-to-date. Any advice?

Hi @tahaamin,

Thanks so much for checking on the shortcode for me.

Sorry about the Google Drive link (shared a file on Google Drive before) – I’ve made it accessible now! ; )

Hi @lovingbro,

Yes, it is very frustrating and disheartening.

I cleared the Failed scheduled actions then disabled the product sync. I waited about 10 minutes then re-enabled it. After this, only one Failed action appeared:
pinterest-for-woocommerce-handle-feed-registration – action failed via WP Cron: The feed name already exists.

I checked the Data Source URL on Pinterest > Catalogs > Data Sources and it matches the XML feed file URL shown in the Pinterest for WooCommerce > Catalog.

I’ve reached out to Pinterest again, asking them to clear any cache for the feed file or path and to double check on their end that it matches the URL on my end. Just waiting for them to respond.

Their suggestion in a previous email is to delete the plugin and re-install it but I’ve read that doing that has caused issues for other users when trying to re-link to their Pinterest Business account. Thoughts?

Here is the System Status Report AND the log file pinterest-for-woocommerce-product-sync for today: https://pastebin.com/29674pE0

Hi @mosesmedh ,

Thanks for your patience and help with all this!
I deleted the actions you mentioned, cleared site cache, deactivated the plugins, and re-checked the product sync box in settings. I checked the scheduled actions and see no failed actions, there are several pending Pinterest actions. *Fingers crossed*

In Pinterest for WooCommerce > Catalog:

• XML feed shows “Up to date • Successfully generated 34 minutes ago – Wrote 356 products to feed file”
• Remote feed setup shows “Product feed configured for ingestion on Pinterest”
• Remote sync status shows “Processing completed • 2 days ago, containing 345 products”

On the Pinterest side of things, it still shows Jul 23 at 3:53 AM CDT as the Current Ingestion, containing 329 products.

I’ll keep those plugins deactivated until there is a new Current Ingestion appearing on Pinterest. Perhaps it will happen overnight?

Hi @mosesmedh ,

I’m sorry, I don’t know how to use Github, so I pasted the logs here: https://pastebin.com/FyZpL1zW
It contains today’s pinterest-for-woocommerce log and today’s pinterest-for-woocommerce-product-sync log.

I then followed steps 1 and 2 as mentinoed by @lovingbro but there wasn’t an option to run any of the Failed or Cancelled actions manually so I performed step 3 again. Still, no option to run Failed or Cancelled actions manually. A “Run” option only appears for Pending actions. Of all of the Pinterest actions, here is the status for each:

• pinterest/jobs/generate_feed/chain_batch – Failed
• pinterest-for-woocommerce-start-feed-generation – Cancelled
• pinterest_for_woocommerce_hourly_heartbeat – Pending & Completed
• pinterest_for_woocommerce_daily_heartbeat – Pending & Completed
• pinterest_for_woocommerce_weekly_heartbeat – Pending & Completed

Hi @mosesmedh ,

Here is the WooCommerce status report: https://pastebin.com/vnQ2wHsW

In looking at the 4 Failed scheduled actions, pinterest/jobs/generate_feed/chain_batch appears 4 times, with this additional info:

1. 2025-07-23 22:44:09 +0000
   action created
2. 2025-07-23 22:44:09 +0000
   action started via WP Cron
3. 2025-07-23 22:49:18 +0000
   action marked as failed after 300 seconds. Unknown error occurred. Check server, PHP and database error logs to diagnose cause.
   Recurrence
   Non-repeating

Not sure if that is helpful info for y’all or not. Let me know if any additional info would be helpful. Thanks!

Oh my goodness, @lovingbro … you are amazing!

I had manually run the actions you listed late late night and this morning I see on Pinterest that the ingestion occurred, but the actions had not run since. Per your suggestion, I disabled Product Sync, saved, then re-enabled it. And… *holds breath* it looks like the scheduled actions are being processed on time!! Yay and thank you so much!

I’ve been emailing back and forth with Pinterest support for a week, with no real help from them and in the matter of just 20 hours, you were able to guide me to a solution. Thanks so much! You don’t know how frustrating this past week has been. I really appreciate your assistance and prompt replies.

If you don’t mind, could we leave this ticket open for a day or two, just to make sure everything is running as it should over a few days?