Title: lwilldev's Replies | WordPress.org

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# lwilldev

  [  ](https://wordpress.org/support/users/lwilldev/)

 *   [Profile](https://wordpress.org/support/users/lwilldev/)
 *   [Topics Started](https://wordpress.org/support/users/lwilldev/topics/)
 *   [Replies Created](https://wordpress.org/support/users/lwilldev/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/lwilldev/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/lwilldev/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/lwilldev/engagements/)
 *   [Favorites](https://wordpress.org/support/users/lwilldev/favorites/)

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## Forum Replies Created

Viewing 1 replies (of 1 total)

 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[The Events Calendar] Be prepared to hire your own dev to fix bugs with this plugin](https://wordpress.org/support/topic/be-prepared-to-hire-your-own-dev-to-fix-bugs-with-this-plugin/)
 *  Thread Starter [lwilldev](https://wordpress.org/support/users/lwilldev/)
 * (@lwilldev)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/be-prepared-to-hire-your-own-dev-to-fix-bugs-with-this-plugin/#post-18400984)
 * I have an update to share in regards to their support.
 * I had thought that my ticket was closed because I told them to close it, as they
   were not being helpful. I was pleasantly surprised afterwards that someone replied
   to the ticket that actually offered something helpful. After that, however, things
   went downhill.
 * The summary of this story:
    - The actually helpful person explained why my code snippet to exclude a specific
      category from all calendars EXCEPT for a specific one was not working. They
      provided an alternative that seemed reasonable and generally acceptable.
    - Unfortunately, the alternative caused a new issue where if you used a shortcode
      with a category parameter, it would a) correctly exclude the noted category
      from the above bullet point but b) display all other categories. For instance,
      let’s say my shortcode contained a category parameter for admissions. It would
      correctly exclude the category from the above bullet point but display events
      from all other categories. The expected behavior is to display only admissions
      events.
    - I told their Support Team about the new issue I had. I set up a test environment
      for them to look at it. I was told it was going to be escalated to their dev
      team.
    - A few days later, I received an email from a different person. This person
      took many of my words from previous ticket communications out of context in
      an attempt to blame me for the problem and dismiss this bug.
 * Due to that last communication, I knew that a) the person who told me it was 
   being escalated clearly lied to me and b) the job of this next person was to 
   make up any excuse to close the ticket. I knew this was not going to get a proper
   investigation and I needed to do it myself.
 * I did determine that it was a bug where if you a) add a value to $repository_args[‘
   category_not_in’] in the tribe_events_views_v2_view_repository_args filter and
   b) add a shortcode with a category parameter, the tax operand is OR when it should
   be AND. I changed a line of code in class Tribe\Events\Pro\Views\V2\Shortcodes
   function args_to_repository to fix this.
 * I am glad I did not attempt their first suboptimal fix (to add custom code to
   work around the bug). Now that I know what the problem was, that would have not
   worked and been a waste of time.
 * This company should rename their “Premium Support” to “Lousy Support.”
 * Moral of the story:
    - Don’t waste your time with their Lousy Support.
    - If you are a non-technical person, you better hire a good developer to support
      this plugin for you. Because this company’s premium support will not do it.
    - If you are a developer, ensure that you manage this plugin with Composer so
      that it will notify you of any conflicts with future updates.

Viewing 1 replies (of 1 total)