Title: maxcreative's Replies | WordPress.org

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# maxcreative

  [  ](https://wordpress.org/support/users/maxcreative/)

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## Forum Replies Created

Viewing 3 replies - 1 through 3 (of 3 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[TreePress - Easy Family Trees & Ancestor Profiles] Tree Not Displaying – Empty Gray Box Instead](https://wordpress.org/support/topic/tree-not-displaying-empty-gray-box-instead/)
 *  Thread Starter [maxcreative](https://wordpress.org/support/users/maxcreative/)
 * (@maxcreative)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/tree-not-displaying-empty-gray-box-instead/#post-11509526)
 * Hi Paul,
 * Thanks for the assist!
 * It was on two pages, the page “family-tree-test” was a blank test page, to make
   sure nothing else on the page was causing the problem. I have updated the other
   page, and it’s working now too.
 * Seems like the ID was the main issue, but now that we know it’s ’25’, all seems
   good. I figured it had to be something simple, but since I couldn’t see the ID,
   I was at a loss.
 * As long as the ID doesn’t change, we should be good, but maybe for others who
   might run into this problem, how did you find out what the ID was?
 * Again, thank you for your assistance, and darn those spam folders 🙂
 * Dave
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[TreePress - Easy Family Trees & Ancestor Profiles] Tree Not Displaying – Empty Gray Box Instead](https://wordpress.org/support/topic/tree-not-displaying-empty-gray-box-instead/)
 *  Thread Starter [maxcreative](https://wordpress.org/support/users/maxcreative/)
 * (@maxcreative)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/tree-not-displaying-empty-gray-box-instead/#post-11507572)
 * i looked through my plugins, because, you’re right, they can definitely cause
   conflicts, but I’m not using AutoOptimize, or anything similar. I have Smush 
   and WP Fastest Cache downloaded and ready for when we go live, but they aren’t
   currently activated. Thanks for the tip [@miguelangbernal](https://wordpress.org/support/users/miguelangbernal/),
   and if I don’t hear back from the developer, I might try turning my plugins off,
   to see if it’s something unexpected. I am getting desperate, this is an important
   client, and I don’t want to keep them waiting for this. Please help soon!
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[TreePress - Easy Family Trees & Ancestor Profiles] Tree Not Displaying – Empty Gray Box Instead](https://wordpress.org/support/topic/tree-not-displaying-empty-gray-box-instead/)
 *  Thread Starter [maxcreative](https://wordpress.org/support/users/maxcreative/)
 * (@maxcreative)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/tree-not-displaying-empty-gray-box-instead/#post-11495251)
 * Update: nothing has changed and I have tried a ton of stuff. That said, the latest
   thing I noticed, is there’s no ID on the Family Groups page. There was for a 
   time, because I saw it, it was 11, but now it’s blank, which I suspect is the
   root of the problem (it is selected in the Screen Options area).
 * I am using Gutenberg 5.1.1, and the Genesis-based theme from Studio Press called
   Altitude Pro. The site is on a fully functional test server, and this is one 
   of the last items we’re working on before we go live. Any help is greatly appreciated!
 * This is a static family tree that won’t be added to frequently, if at all, so
   the free version is best, but we (my company) will be building out another site
   later this month, and if we can get this figured out, we will be buying the Pro
   version for that site.
 * Thanks again for your help, Dave

Viewing 3 replies - 1 through 3 (of 3 total)