mcsupport

Hey there @applina

Sorry for the delay in getting to your post here. Thanks for providing this report and the logging you were able to find.

I was hoping you could provide some additional insight on how you’re seeing this error present itself. Specifically:
– Do you see any unexpected behavior appear as a result of this logging?
– Are you able to use the plugin as normal with making purchases and using e-commerce features in MailChimp?
– Do these errors affect other parts of the site behaving normally?

Thanks for providing this additional insight on symptoms of this for us. We’ll keep an eye out for your reply.

– Malachite

Hey Alex @insiteadvice

Thanks for going that extra mile to test things a bit further for us!

Upon logging into a user account in our test environments, I am able to reproduce this behavior. While I don’t have an ETA for a fix, I am going to go ahead and pass this along to our team internally for further investigation and testing.

Thanks again for bringing this to our attention. For future reference, if you do encounter unexpected behavior in the plugin that appears to be a bug, feel free to check out the plugin’s Github Issues page to report it. Our team is glad to help.

Thanks,
Malachite

Hey there @cfm168

The MailChimp for WooCommerce plugin can handle a high volume of customers. There is no limitation set on the number of customers that can be synced with the plugin.

I went ahead and did some testing and did not find any conflicts or unexpected behavior while running Contact Form 7 on the site. However, I would recommend testing in your own server environment to be sure things work smoothly with your setup.

Finally, I’d just like to clarify that our plugin only syncs customers who made a purchase in WooCommerce. This plugin does not pull information from other plugins such as Contact Form 7. I might recommend looking for a separate integration or plugin that will connect Contact Form 7 directly to MailChimp.

If you have any further questions about the MailChimp for WooCommerce plugin, feel free to let us know.
– Malachite

Hey there @insiteadvice

Sorry for the delay on our end over the weekend. Thanks for sharing all that detailed information. I can see that this site does meet the minimum requirements to run the plugin as expected. I did some testing on my end in a few different testing environments and was unable to replicate this behavior.

I’m wondering if you would be able to share with me a specific step-by-step workflow you’re taking to consistently reproduce this issue? If it’s possible, a screen recording of this behavior taking place would be helpful to our team as well.

Thanks again,
Malachite

Hey @cfm168

The best way to automatically send emails after a product is delivered is using MailChimp’s Automations feature. While we here in the ‘MailChimp for WooCommerce’ support forums wouldn’t be able to speak too deeply to this, I’ve pulled some Knowledge Base articles you can check out:

Create an Automation: http://eepurl.com/cZlrnf
Create Order Notifications: http://eepurl.com/cZlrsP

And I’m afraid we don’t provide any comparative analysis against other plugins. I would recommend testing your site with both plugins to see which one is a better fit for your needs.

If you have any further questions, don’t hesitate to let us know.

Thanks,
Malachite

Hi @peeyooshk,

Thanks for reaching out and sending us that information. Sorry to hear that you’re catching these errors in your logs. To dig in, is the plugin working at all on your end, and if it is misbehaving could you elaborate a bit more about the issue you’re running into, functionality-wise? If you could get back to us with your WooCommerce System Status Report that would be really helpful in the troubleshooting process as well. Additionally, if you enable bug logging in the MailChimp for WooCommerce plugin, are any errors appearing in those logs as well?

Thanks!

Pearl

Hey @mike1mus

I appreciate you sharing those candid thoughts. I do want to be sure our developers are able to track these sorts of issues when they crop up.

I agree that having logging available before the sync kicks off would be more useful and accessible. If possible, could you share with us anything that you do see in the Logs tab after the sync starts and then gets stuck? I’m going to be passing this to our development team and want to get a complete scope of the issues you’re seeing on the site.

Thanks again Mike,

– Malachite

Hey @smokehousedesign

Thanks for sharing your feedback. I wanted to chime in and see if there was anything I could do to help lend a hand in troubleshooting things with you here. If you are interested, could you provide a few details and I can help take a look?

– Could you elaborate on how you noticed the site speed slow down?
– What is the step by step process you are taking through installation leading up to seeing the site slow down?
– What is the site’s WooCommerce System Status Report?

Thanks in advance. I’ll keep an eye out if you’d like to troubleshoot further.

– Malachite