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Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter mhall123

    (@mhall123)

    You’re right, we also had this on our website. Other than deleting that account, removing the plugin, etc., are there any other steps anyone would recommend taking?

    Thread Starter mhall123

    (@mhall123)

    Hey Clarkos,

    I think you’re onto something, yes. Later on, our hosting provider flagged a file left behind after deleting the plugin as malicious code. I would recommend deleting the plugin and running an additional security check through a trustworthy plugin or your hosting provider as well.

    I’m also not a PHP programmer and am unsure if there are additional steps you should take.

    Thread Starter mhall123

    (@mhall123)

    Alright, thank you – I’m going to go ahead and remove the plugin and mark this as resolved, we have updated a lot and our current WP version is pretty recent.

    Thread Starter mhall123

    (@mhall123)

    Yes, that’s definitely what I was leaning towards doing. I guess I meant, if anyone knows who made this plugin, I would love to submit an issue to them (not being able to find it however likely means it’s not being maintained).

    Thread Starter mhall123

    (@mhall123)

    Thank you! Confirming that the new version works, and I really appreciate it.

    Thread Starter mhall123

    (@mhall123)

    I see, alright thank you and apologies for the confusion

    Thread Starter mhall123

    (@mhall123)

    It looks like it’s called enhanced tooltip glossary on GitHub https://github.com/creativemindsplugins/enhanced-tooltipglossary so I assume the two are synonyms.

    Thread Starter mhall123

    (@mhall123)

    I don’t know what you want me to say. This error only occurs when trying to network activate CM Tooltip Glossary. I’m not getting the plugin name incorrect, and we don’t have an Enhanced Tooltip Glossary installed. I would assume that, at some point, someone called CM Tooltip Glossary or maybe a certain part of it “enhanced-tooltip-glossary” in some code, but I’m not a dev.

    Thread Starter mhall123

    (@mhall123)

    Hello,

    I had to reactivate the plugin to get this error. On the website it’s:

    Deprecated: Hook custom_css_loaded is deprecated since version jetpack-13.5! Use WordPress Custom CSS instead. Jetpack no longer supports Custom CSS. Read the ww.wp.xz.cn documentation to learn how to apply custom styles to your site: https://ww.wp.xz.cn/documentation/article/styles-overview/#applying-custom-css in /home/customer/www/knowingneurons.com/public_html/wp-includes/functions.php on line 6085

    Deprecated: Creation of dynamic property MA_Author_Pages::$module_url is deprecated in /home/customer/www/knowingneurons.com/public_html/wp-content/plugins/publishpress-authors/src/modules/author-pages/author-pages.php on line 50

    Deprecated: Creation of dynamic property MA_Author_Pages::$module is deprecated in /home/customer/www/knowingneurons.com/public_html/wp-content/plugins/publishpress-authors/src/modules/author-pages/author-pages.php on line 80

    Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/knowingneurons.com/public_html/wp-includes/functions.php:6085) in /home/customer/www/knowingneurons.com/public_html/wp-admin/includes/misc.php on line 1438

    Notice: Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see Debugging in WordPress for more information. (This message was added in version 3.9.0.) in /home/customer/www/knowingneurons.com/public_html/wp-includes/functions.php on line 6085

    Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /home/customer/www/knowingneurons.com/public_html/wp-content/plugins/enhanced-tooltipglossary/settings/Settings.php:190 Stack trace: #0 /home/customer/www/knowingneurons.com/public_html/wp-content/plugins/enhanced-tooltipglossary/glossaryIndex.php(850): CMTT\Settings::get(‘cmtt_glossaryID’) #1 /home/customer/www/knowingneurons.com/public_html/wp-content/plugins/enhanced-tooltipglossary/glossaryIndex.php(1548): CMTT_Glossary_Index::getGlossaryIndexPageId() #2 /home/customer/www/knowingneurons.com/public_html/wp-content/plugins/enhanced-tooltipglossary/glossaryFree.php(4412): CMTT_Glossary_Index::tryGenerateGlossaryIndexPage() #3 /home/customer/www/knowingneurons.com/public_html/wp-content/plugins/enhanced-tooltipglossary/glossaryFree.php(4395): CMTT_Free::_activate() #4 /home/customer/www/knowingneurons.com/public_html/wp-includes/class-wp-hook.php(324): CMTT_Free::_install(true) #5 /home/customer/www/knowingneurons.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #6 /home/customer/www/knowingneurons.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #7 /home/customer/www/knowingneurons.com/public_html/wp-admin/includes/plugin.php(703): do_action(‘activate_enhanc…’, true) #8 /home/customer/www/knowingneurons.com/public_html/wp-admin/plugins.php(60): activate_plugin(‘enhanced-toolti…’, ‘https://knowing…’, true) #9 /home/customer/www/knowingneurons.com/public_html/wp-admin/network/plugins.php(13): require(‘/home/customer/…’) #10 {main} thrown in /home/customer/www/knowingneurons.com/public_html/wp-content/plugins/enhanced-tooltipglossary/settings/Settings.php on line 190

    I also downloaded the debug log and the php_errorlog that is separate (but has a lot of error logs from tooltip). Let me know if either or both of those would be helpful.

    Thread Starter mhall123

    (@mhall123)

    I’m not sure what you mean. It’s the standard “there has been a critical error on your website”. The same thing showing up on every website page.

    Thread Starter mhall123

    (@mhall123)

    Thank you, Riza! Deactivating all the plugins did help, it must have been a conflict. It’s not a big deal because I can deactivate just to change it – the conflict is Speed Optimizer which is part of SiteGround.

    Thread Starter mhall123

    (@mhall123)

    Yes, I am a network admin

Viewing 12 replies - 1 through 12 (of 12 total)