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  • Thread Starter mikefc

    (@mikefc)

    I searched prior to posting and Google as well, but wasn’t successful in finding the info.

    I’ll look again. Feel free to post a link or summary to anything relevant.

    mikefc

    (@mikefc)

    @mceban the issues seem to be resolved now.

    We were having issues uploading to NextGen and the general WordPress Media Library as well. As of right now both the Media Library and NextGen uploaders seem to be functioning normally.

    Something was definitely wrong, but I could not pinpoint what was causing the issues.

    Realistically you shouldn’t have to switch hosting providers because of a plugin.
    I went through all of the same you just mentioned and found a temporary solution with help from Imagely support – although it doesn’t really address the full issue.

    From support: “Older versions of PHP GDlibrary like 2.1.0 can cause memory leaks, leading to upload failures. We recommend upgrading to at least version 2.2.5. We suspect the issue might be due to PHP GD Library version 2.1.0 using excessive memory when images have EXIF rotation metadata. Some users have found that removing the EXIF rotation metadata using a third-party editor can help with uploads”

    HostGator will not upgrade your GDLibrary unless you’re on a Dedicated server or VPS.

    So… I used a utility to batch strip all EXIF data from my photos and then uploaded them to a folder via FTP, ran “scan folder”. NextGen then imported everything as it normally should have (100+ photos), to my surprise and the gallery functioned just fine on-page afterwards, whereas before it would just give a 503 error page.

    It’s great that this works, but it’s not ideal to have to strip EXIF data from hundreds of photos before uploading and still doesn’t explain why suddenly this is now also an issue when uploading with the WP Media Uploader and other plugins. I don’t know enough about how the image file processing works to decipher why that might be happening.

    So that may be a temporary solution to get you by for now, but it’s not really a fix.
    We’re now exploring alternatives to NextGen as we’ve had other problems in the past and it’s just becoming a time sink.

    • This reply was modified 4 months, 2 weeks ago by mikefc.

    Has anyone checked if these issues are database related? I am having the same problems you’re describing, but also since upgrading I’m now having issues with similar resource errors when uploading to the WordPress media library. I tried installing Envira & Foo Gallery and am now getting upload errors with those as well.

    Are you experiencing uploaded errors with the default Media Library?

    Thread Starter mikefc

    (@mikefc)

    Another note if this helps anyone. I was able to upload a few smaller images around 800×500 (130kb) but large images still fail. I can’t figure out if there is a specific size limitation. Note that my host checked and I should be able to upload large files no problem based on server config.

    The one thing I noticed is the images that uploaded have md5 hashes in their Meta Data, whereas the failed uploads the md5 shows N/A.

    Is something wacky going on with the database entries in the new version?

    Thread Starter mikefc

    (@mikefc)

    thanks.

    Thread Starter mikefc

    (@mikefc)

    I actually have a license key. I thought I read when looking for the support page that “all support is now handled through the WP plugin page” I guess I should open a ticket through WP support then?

    Thread Starter mikefc

    (@mikefc)

    I figured out a way to temporarily re-order them – it seems if I delete a logo and re-add it to the list, it becomes the first logo displayed. Definitely not ideal, but wondering if that helps figure out why the drag and drop sort function is not working?

    Thread Starter mikefc

    (@mikefc)

    I’m not really sure as this is a new site I’ve upgraded from a really old version of WC just recently and I’m not that familiar with it. Lucky for me there are only two variable products on the whole site. I added “all variations” as an option and then had to re-insert the price – but yeah, as I did it I thought… what a headache if you had thousands of items. There must be a way to pull that info from the database.

    Sorry I couldn’t be of more help!

    Thread Starter mikefc

    (@mikefc)

    Okay, thanks for your response.

    Okay… finally solved this. Seemed to be a problem with the web host and how they have the server setup.

    I’m still having no luck whatsover, even after trying the WP-SMTP-Mail plugin. Just using standard emal, no gmail or google apps email.

    Do you need to edit anything in the edit-flow files? To me it looks like the WP-SMTP-Mail plugin should change the wp_mail() to use SMTP… mine sends test emails perfectly but still won’t send from Edit Flow. I’ve tried editing the notifications.php file as well by adding my ini_settings for my SMTP Host/port/sendmail and it’s still not doing anything. I have no idea what’s wrong. Anyone?

    I’m having a similar issue. We are on a Windows IIS server and Edit Flow is not sending the notification emails out. I’ve downloaded Configure SMTP as well and installed it and tested. It is sending test emails fine, but I’m getting nothing from Edit Flow notifications. Is there some way I need to attach this plugin to Edit Flow to get the notifications to work?

    Thanks for your help.

Viewing 13 replies - 1 through 13 (of 13 total)