MultiSafepay

Hello @jaapjvh

Once again, thanks for reach us, and report this issue.

We just released 4.11.0 version, which should fix this problem.

If you upgrade and continue experiencing any issue related please, just reopen this ticket.

Thanks.

Hello @jaapjvh

Thanks for report this issue.

Today we release plugin version 4.9.0 which should fix this issue. You can upgrade directly from WordPress repository through the WordPress admin of your website.

For now; I am going to mark this ticket as resolved, but please, if you experience any other problem, let us know and we will check as soon as possible.

Hello @davelo,

Thank you very much for your report and informing us of this issue.

As you confirmed, after identifying the issue we have now released a new version of the plugin fixing the notification, making it possible again to show the error messages that return from the API. This fix can be found in version 4.8.1 of our plugin.

​In regards to your recent comment about the “required” or “non required” phone field. Within the core of WooCommerce, usually the phone is a required field by default. If this is not the case for you we believe there might be something influencing this within your own environment. Maybe another plugin or theme function introducing this change.

I any case, you have a possibility to change Afterpay payment gateway from a type “direct” to a type “redirect” within the payment method settings. This will forward the consumers to our payment page where they can fill the missing information.

Also, I believe there are different ways in which you can make a field required based on the payment method selected:

https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

Hopefully, this explains it and helps you further solving the issue around the required phone field.

Hello @boei17.

We didn`t receive any reply from you after our latest comment.

However, other users reported a similar issue and we have been digging into this, until we found the cause of the reported bug.

We just release version 4.5.0; which should fix this.

Could you upgrade and let us know if this is working properly for your multisite webshop?

Thanks.

Hello. Thanks for report this issue.

Please, could you indicate which version is the one you have installed and in which you have seen that you do not have access to the MultiSafepay Settings section inside WordPress backoffice.

The capability related to access to the settings page is “manage_woocommerce”.

https://docs.woocommerce.com/document/roles-capabilities/

If you have access to that section in one site; and not in others, could be related with differences in the user role and capabilities assigned.

Could you check this setting and let us know if this is your case?`

Hello @indigonl. Once again thanks for your report and feedback.

This issue has been reported as resolved by multiple merchants now; and since we don`t have any news from you; I am going to close this ticket.

Please, if you continue experimenting any issue related, reopen this ticket.

@havemaskwilltravel
That’s great to hear.
I will keep this support ticket open for a bit for @indigonl to see if this also resolved her issue.