Nathan Hangen

I’m sorry you feel disappointed with your IgnitionDeck experience. To be honest, we are a small team and work very hard to build a product that can be flexible for as many use cases as possible, and seeing reviews like this is very disheartening.

We try our best to split time between support, product updates, bug fixing, writing new documentation, updating content, and everything else you’d expect from a product, but in this case, it appears as if something went wrong.

1. Lets start with support. Can you give me an example of what you mean when you say we are patronizing?

2. Which documentation links are broken? We’d be happy to fix them?

We do have some documentation for deprecated functionality. The only reason that remains is that we owe 1 year of support to legacy customers, and want to make sure that they can still use their product.

3. Most plugins in this space charge an annual renewal fee. In fact, we are one of the few commerce platforms that does not set this up as a subscription. Renewal is an choice, and your product still works without it. Other products such as WC and EDD require annual subscriptions that you have to cancel if you don’t want to renew. We didn’t think this was right.

As for the cost itself, we are much cheaper than most solutions, many of which charge high monthly fees. We try very hard to strike a balance between charging enough to maintain our business (building and supporting a plugin like this is expensive), and being fair. What do you feel is a reasonable price?

4. Can you be more specific on the WooCommerce complaints? We have many customers that have used the integration without issue. The exception is those that want to match products to levels individually. This is on the roadmap, but is not a trivial implementation, so we are taking our time to get it right and make sure we’re still focusing on the core IDC product and supporting Enterprise.

Yes, we charge money for customization discovery, but that is only because it takes time to give a full analysis of your problem and create an implementation plan. Many developers do this for free, and then charge you more later, or deliver an incomplete solution. We want to be 100% transparent so you’ll always know what you’re getting into. Any time that takes us away from the product is time that we have to charge for. I hope you understand.

Lastly, it seems like you’ve had some issues getting started, but do see the merits of the product. Perhaps a 2-3 star would be more fair? We’re willing to discuss renewal and helping you get set back up. Send an email to support (hello at virtuousgiant dot com) and we’ll see what we can do.

Sorry to hear that you aren’t having good luck with our support. We do try our best to resolve every customer issue, even when they aren’t necessarily caused by our plugin. In the case of this theme, it sounds like it might be querying data in a way that isn’t standard, in which case the resolution will probably require a bit of patience while we go through trial and error.

I can confirm that yes, ignition_product is our CPT name.

When we ask you to try another theme, that usually means we want you to swap really quickly to see if the issue resolves itself. If it does, then we know the problem lies somewhere on the theme side, which allows us to start looking with more precision.

You might try hooking later (11 instead of 0) so you can catch the query after the theme has done its work. You might also try $query->set during the pre_get_posts hook.

you’d need to use the IP address, db name, user, pw, etc. It’s not the most secure way.

Best bet is to use the $wpdb global and rewrite the queries to use it, for example:

$result = mysql_query(“SELECT * FROM unit_size”) or die(mysql_error());

=

global $wpdb;
$sql = ‘SELECT * FROM unit_size’;
$res = $wpdb->get_results($sql);

sounds like it’s not pinging your htaccess file, or the settings need reset. Try re-saving permalinks.

Do you have access to Firebug? If so, do you see any javascript errors in the console?

Which theme did you activate?

Chances are that something is broken and/or your installation is incomplete. Delete the theme via FTP and you should be able to re-select a theme and get your site back up.