NitroPack
Forum Replies Created
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Hi @zvonenko,
There are no special server requirements for NitroPack. All that is needed is write permission to the file system and a network connection.
Reagrds,
Hey @byjillee ,
Thank you for bringing this to our attention!
We appreciate your feedback and we’re working hard to ensure fast, high-quality support for everyone. We’re constantly hiring and onboarding more support team members so we can reply as quickly as possible.
As stated on our pricing page, our current support response time is 1 business day for paid users, within our working hours (10-7pm EEST). The records in our system show that our team handled your requests within that timeframe.
In your case, our team had to contact a third party and create a workaround so your website could run smoothly while our devеlopers were working on a custom solution. This is what caused the longer resolution time. However, all requests were handled in a timely manner, even with the complexity of the situation.
Again, thank your patience and feedback.
Hi @homeworkingclub ,
Thanks for your detailed feedback!
Our support team is putting every effort into solving your issue as quickly as possible. In this case, the resolution time is a bit longer as the problem is specific to your site. That’s why it was escalated to the dev team for debugging and a custom fix deployment.
In the interest of fast resolution and to mitigate the risk of distorting your live site, the team enabled Safe mode while testing different fixes. We understand that this should’ve been discussed with you in advance. We apologize for any inconvenience and frustration.
Please note we’re still actively working on your request and the dev team is attempting different manual fixes. Since the task at hand requires a custom fix specific to your site, it requires a longer processing time.
Let us know if there is anything else we can help you with.
Hi @romankapralov,
This seems like a situation that can be easily resolved with a little help from our support team. Feel free to reach out to us with more details at [email protected].
We’d love to help you get best scores for your site!
Hey @furfing,
Thank you for bringing this to our attention!
We appreciate your feedback and we’re working hard to ensure fast, high-quality support for everyone. We’re constantly hiring and onboarding more support team members so we can reply as quickly as possible.
It is currently expected to get a 1 business day support response time, as stated on our Pricing page (https://nitropack.io/pricing). We respond to most requests in a timeframe shorter than that.
It seems like you have CDN-related questions. We couldn’t locate your ticket, but if you write to us at [email protected] we’d be happy to help 🙂
Again, thank you for the feedback and the patience.
Hi!
Our team has responded to your ticket and they’re working on solving your issue.
We apologize for any inconvenience caused.We’re always hiring and onboarding more support team members, but it takes time to train them to provide the best possible support. We appreciate your feedback and we’re working hard to ensure fast, high-quality support for everyone.
Hi @wpjoey,
There is no easy way to exclude only the slider scripts because of the dependencies it has and how the rest of the scripts are linked. Doing an exclude for the slider is likely to cause issues elsewhere. The safest way to do this would be to try a lower optimization mode like Strong or Medium.
Having said that, the slider revolution plugin typically has a great compatibility with NitroPack even in Ludicrous mode. However we have seen the slider bundled as a feature of a theme or a page builder in which case the HTML markup is different, breaking the compatibility. If you are not using the standalone plugin, we will suggest you to give that one a try. Otherwise using a lower optimization mode will be the safest option.
Regards,
Hi @lucy_jo,
Glad that the issue is resolved now 🙂
Hi @dturskey,
Apologies for the delay. We tried loading the page in order to inspect the issue, but it appears there are network related issues at the moment. We get the following Cloudflare error on our end: Error 1016.
Let us know when it is resolved, so we can continue the investigation.
Regards,
Hi @rawstriker,
Apologies for the delay.
We ran preview tests on the provided URL but we see no issues on our end. You can test the preview on your end here. Let us know how this loads on your end.
If this page loads fine on your end, we will need more information on the issue. Providing a screenshot or a video of the issue will help greatly.
Regards,
Hi @abel1011,
Apologies for the delayed reply.
I just tested the provided URL and it appears to be served by NitroPack correctly. If you are still experiencing issues on your end, please reach out to our support staff via [email protected].
Regards,
Hi @sabbir009,
Apologies for the delayed reply here.
It appears that you have a preloader on your page which needs JavaScript to reveal the page’s content. However when the page is visited in a browser without JS support the page remains blank.
When running NitroPack in Ludicrous mode the first few moments of a page’s life cycle are similar to visiting the page without JS support because some of the JS code is delayed. In this case PageSpeed perceives the page as blank hence why it cannot produce a result.
To resolve the issue simply add this CSS snippet in NitroPack’s custom CSS option:
.aux-page-preload #inner-body {opacity: 1 !important; visibility: visible !important;}This will disable the preloader on optimized pages, since they are being rendered instantly anyway.
Doing this should get your scores to ~80 on mobile and 90+ on desktop.
Regards,
Hi @webbywebb,
Sounds like this will need a deeper investigation. We will be glad to look into this in more detail. Please reach out to our support team via [email protected].
Regards,
Hi @vapecoreuk,
There is no need to do changes. NitroPack will automatically detect WooCommerce and act accordingly. Pages like cart and checkout are excluded automatically.
Regards,
Hi @pahanaavain,
This doesn’t sound like a typical behavior and it will require investigation. Please reach out to our support team on [email protected] where we will be able to help you further.
Regards,