Title: onWebChat's Replies | WordPress.org --- # onWebChat [ ](https://wordpress.org/support/users/onwebchat_dev/) * [Profile](https://wordpress.org/support/users/onwebchat_dev/) * [Topics Started](https://wordpress.org/support/users/onwebchat_dev/topics/) * [Replies Created](https://wordpress.org/support/users/onwebchat_dev/replies/) * [Reviews Written](https://wordpress.org/support/users/onwebchat_dev/reviews/) * [Topics Replied To](https://wordpress.org/support/users/onwebchat_dev/replied-to/) * [Engagements](https://wordpress.org/support/users/onwebchat_dev/engagements/) * [Favorites](https://wordpress.org/support/users/onwebchat_dev/favorites/) Search replies: ## Forum Replies Created Viewing 12 replies - 1 through 12 (of 12 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Chat & AI Chatbot – onWebChat] chat-with-us-1.png Can this picture be changed?](https://wordpress.org/support/topic/chat-with-us-1-png-can-this-picture-be-changed/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [3 years, 2 months ago](https://wordpress.org/support/topic/chat-with-us-1-png-can-this-picture-be-changed/#post-16570295) * Hi, thank you for your message. * Yes, of course you can change this image. You can select from some predefined images or you can upload your image. Just go to “settings”->”widget”->”minimized”. Yes, of course you can change this image. You can select from some predefined images or you can upload your own image. Just go to “settings”->”widget”->”minimized”. * Best regards! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Chat & AI Chatbot – onWebChat] Shortcode Needed](https://wordpress.org/support/topic/shortcode-needed-7/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [4 years, 5 months ago](https://wordpress.org/support/topic/shortcode-needed-7/#post-15208699) * Hi, Thank you for your message. You don’t need any shortcode. You just have to install our plugin. By default the chat widget is shown οn all pages, but you can select οn which pages you want to show/hide it. * Best regards, onWebChat team` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Chat & AI Chatbot – onWebChat] Mobile Browser Issue](https://wordpress.org/support/topic/mobile-browser-issue-2/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [6 years, 6 months ago](https://wordpress.org/support/topic/mobile-browser-issue-2/#post-12147401) * Hi, Thank you for your message. You could fix it very easily from Operator Console- > Settings -> Widget, Minimized tab. Anyway, we have already fixed it for you! Best regards, onWebChat team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Chat & AI Chatbot – onWebChat] Live translation](https://wordpress.org/support/topic/live-translation/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [6 years, 9 months ago](https://wordpress.org/support/topic/live-translation/#post-11890810) * Hi Rossandon, Thank you for your message. No, we don’t provide an automatic translator, but you can use a chrome extension like “Google Translate” to help you with people speaking other languages. Best regards * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Chat & AI Chatbot – onWebChat] Live Chat](https://wordpress.org/support/topic/live-chat-18/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [7 years, 7 months ago](https://wordpress.org/support/topic/live-chat-18/#post-10776846) * Hi, is everything clear now? If you have more questions please contact us. * Best regards, onWebChat team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Chat & AI Chatbot – onWebChat] Live Chat](https://wordpress.org/support/topic/live-chat-18/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [7 years, 8 months ago](https://wordpress.org/support/topic/live-chat-18/#post-10745034) * Hi, Thank you for your message! You have to log in here: [https://www.onwebchat.com/login.php](https://www.onwebchat.com/login.php) to see your visitors live on your website and be able to chat with them. * Best regards, onWebChat team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Chat & AI Chatbot – onWebChat] Not Working on Homepage](https://wordpress.org/support/topic/not-working-on-homepage-6/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [7 years, 8 months ago](https://wordpress.org/support/topic/not-working-on-homepage-6/#post-10672492) * If you prefer, you can send an email with more info to [support@onwebchat.com](https://wordpress.org/support/users/onwebchat_dev/replies/support@onwebchat.com?output_format=md) * Best regards, onWebChat team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Live Chat & AI Chatbot – onWebChat] Not Working on Homepage](https://wordpress.org/support/topic/not-working-on-homepage-6/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [7 years, 8 months ago](https://wordpress.org/support/topic/not-working-on-homepage-6/#post-10662148) * Hi, * Thank you for your message. Have you installed onWebChat plugin and have you activate it? Please give us your website URL and your onWebChat account email, so that we can check it. * Best regards, onWebChat team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Live Chat & AI Chatbot – onWebChat] Amazing!](https://wordpress.org/support/topic/amazing-1368/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [9 years, 2 months ago](https://wordpress.org/support/topic/amazing-1368/#post-8938943) * There are thousands of users on the free plan. But it is obvious that we must pay for our servers, all people working for onWebChat and other expenses so that we can provide and improve our service. That’s why there is another plan with a small monthly cost. We really want only happy users, if you feel cheated, please contact us on [info@onwebchat.com](https://wordpress.org/support/users/onwebchat_dev/replies/info@onwebchat.com?output_format=md) to give you the Premium plan for free. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Live Chat & AI Chatbot – onWebChat] Amazing!](https://wordpress.org/support/topic/amazing-1368/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [9 years, 2 months ago](https://wordpress.org/support/topic/amazing-1368/#post-8925869) * Hi, Thank you for your reply. If you read the description on our plugin page, we don’t say that we provide a free plugin. We actually say that there is a free plan for ever, plus you get 1-month free trial of premium plan with sign up. Of course, if you visit our website [https://www.onwebchat.com](https://www.onwebchat.com) and our pricing page, this is something you can see very easy. How is that misleading? Also, we have thousands of users who use the Free plan as it is fully functional with some limitations. The main limitation is the number of chats per month, which is enough for websites with low traffic. The other limitations are not important and only a few websites actually use them. How do you feel that the free version is useless? * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Live Chat & AI Chatbot – onWebChat] Support failed – PRO license not functional](https://wordpress.org/support/topic/support-failed-pro-license-not-functional/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [9 years, 3 months ago](https://wordpress.org/support/topic/support-failed-pro-license-not-functional/#post-8861053) * This review is written by mistake to our plugin. We don’t have a “PRO” plan, we have only “Free” and “Premium” plans. Also, multiple operators are available on both Free and Premium plans of onWebChat. Marcin never used our live chat service. He had used another live chat plugin and by mistake, he wrote this review to our plugin (normal review: [see here](https://wordpress.org/support/topic/pro-license-multiple-operators/)). We please WordPress admins to remove this review and rating. Thank you * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Live Chat & AI Chatbot – onWebChat] Amazing!](https://wordpress.org/support/topic/amazing-1368/) * Plugin Author [onWebChat](https://wordpress.org/support/users/onwebchat_dev/) * (@onwebchat_dev) * [9 years, 3 months ago](https://wordpress.org/support/topic/amazing-1368/#post-8860981) * Thank you for using our Live Chat service! 🙂 Viewing 12 replies - 1 through 12 (of 12 total)