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Viewing 15 replies - 1 through 15 (of 41 total)
  • Thread Starter ozcoolie

    (@ozcoolie)

    Update: I purchased PRO on the 3rd October 2019. I attempted to login into the wpruby site to see if I could grab the update from there. It won’t let me login.

    I clicked “forgot my password” and entered the same email address as my Purchase Receipt – it did not send me a password reset email.

    I tried to sign up in case I checked out as a guest when I paid for it. The website says my email address has already been used.

    Following the links in my Purchase Receipt email produces a message saying the download link has expired.

    Following the link to submit a support ticket takes me back to the start again: can’t log in.

    Thread Starter ozcoolie

    (@ozcoolie)

    @waseem_senjer Our first order was posted today and you’re absolutely right! I changed my review. Thanks for clarifying.

    Kind Regards

    Thread Starter ozcoolie

    (@ozcoolie)

    Ooops! Accidentally fixed the issue without working out what caused it in the first place. Turns out the customer was entering an invalid password. Resetting the password made the WSOD go away.

    This leads me to believe the origin of the issue is possibly the Woo Commerce my-account login (ie not WordPress). I was unable to find any record of it in the logs and unable to recreate the issue again to get to the bottom of it.

    But if it happens again, I now know to take it up with Woo Commerce. Thanks again for your help 🙂

    Thread Starter ozcoolie

    (@ozcoolie)

    @yobani and @sterndata Thanks heaps… with the weekend coming up the customer may have more time to spare, so I’ll try both suggestions.

    And yeah, it is really weird that only one customer has experienced it. The customer is a military employee and I’m guessing they’re issued with specific software for security purposes. This is why I was hesitant to involve them, but can’t hurt to ask I guess.

    I previously disabled the Jetpack mobile option because the theme sucks and it removes the LodeStar theme buttons (basket/search etc). I’ll enable it again to see if Jetpack serves a higher purpose in this scenario… might boil down to trade-offs in the end.

    Anyway, thanks heaps for the prompt reply. I’ll report back once I get to the bottom of the issue.

    Thread Starter ozcoolie

    (@ozcoolie)

    It’s OK, I found it. I’d enabled a white-label admin theme that hid half the plugin options. All sorted 🙂

    @rod_g

    Hi Gaelyne, my condolences regarding your husband.

    By now you have probably read my review and I wanted to make sure you understand my intentions during what must already be a very difficult time for you.

    I think it’s important for people who might be ‘scraping the barrel’ (so to speak) to know – up front – what they’re paying for. And I hate to be the bearer of bad news, but the plugin doesn’t work on the last 2 versions of WordPress.

    This means no amount of FREE trial period is generous because you can’t try something that doesn’t work. It may continue to work for existing customers so long as they don’t update to the latest version and, in those cases, continuing to take their subscriptions is perfectly understandable.

    I’m pleased to hear someone is trying to help you get it back on track. Likewise, I’m trying to help the next person who might be struggling to make ends meet. Taking THEIR subscriptions after being notified the plugin is not working is not only unfair but is also illegal under Australian Consumer Law.

    I apologise in advance if this is difficult to hear or if my timing sucks. I just felt you deserve the benefit of doubt and perhaps be better advised regarding your legal obligations instead of tripping over it accidentally and ending up on the wrong side of the law.

    I wish you the very best with it and I may look at using the plugin in the future if it gets back up and going again.

    Respectfully
    Mez

    Thread Starter ozcoolie

    (@ozcoolie)

    And lastly, while my review may seem callous given the circumstances, I’m not in a financial position to purchase something that doesn’t work. I dare say I’m not the only Australian in this unfortunate predicament – nor will I be the last.

    It is awfully kind of the developer’s wife to continue the service for existing customers, but it is equally unkind to pass this plugin off as “worth its value” to NEW customers knowing full well it is out of date and possibly may never be revived in the future.

    I hope a new developer does pick it up and continues the project because, as I said, WordPress needs more Australian options. But I also hope the next person doesn’t sacrifice a meal once fortnight thinking this plugin will help their struggling online business only to find it doesn’t even work.

    If they’re smart and want to continue raking in a premium price the next developer will read the reviews and try to provide a premium plugin.

    Thread Starter ozcoolie

    (@ozcoolie)

    Also… look at the support thread here. It’s been a year since the developer attended to it.

    Additionally, according to WordPress
    Last Updated: 12 months ago
    Untested with your version of WordPress

    I’m not sure who I was supposed to ask questions to or what else you think I should have read, but for $160/yr subscription I expect “some” effort from the developer to maintain the product/service.

    Thread Starter ozcoolie

    (@ozcoolie)

    @tassos I’m not a bot if that’s what you mean. All your questions can be answered by visiting the website ozpost.net.au

    Which is equally as unattractive as the plugin I might add.

    Thread Starter ozcoolie

    (@ozcoolie)

    @waseem_senjer Thank you for your reply. I purchased the Pro version but I can’t find this option anywhere.

    Thread Starter ozcoolie

    (@ozcoolie)

    UPDATE: I’m going to throw another 6 stars on top my previous review because I didn’t have to comb the entire website to stop the plugin from loading on non-product pages 🙂 🙂

    Has this plugin been updated to reflect Australia Post’s new price changes? I purchased PRO after the changes, but I can’t see them reflected in the quotes yet

    https://auspost.com.au/business/shipping/check-postage-costs/pricing-updates/september-price-changes

    Thread Starter ozcoolie

    (@ozcoolie)

    Wait! It seems to have corrected itself when I removed the item from the cart and added it again. I don’t seem to be able to to recreate the issue now, so problem solved??

    @fhaps Thanks for the tip! I’ve been struggling with two buttons for half a day!

    For others… I found it only works with !important

    a.button.wc-forward {
        background: #523f6d !important;
    }
    a.button.wc-forward:hover {
        background: #413256 !important;
    }
    
    a.button.checkout.wc-forward {
        background: #a3b745 !important;
    }
    a.button.checkout.wc-forward:hover {
        background: #8a9e2c !important;
    }

    Hi

    I’m looking for a code snippet to stop paypal from loading on non-WC pages too. I’m sure PayPal would appreciate fewer unnecessary API hits as much as we would appreciate faster websites.

    Thanks in advance

Viewing 15 replies - 1 through 15 (of 41 total)