Title: Cristina Mantione's Replies | WordPress.org --- # Cristina Mantione [ ](https://wordpress.org/support/users/paroleinlinea/) * [Profile](https://wordpress.org/support/users/paroleinlinea/) * [Topics Started](https://wordpress.org/support/users/paroleinlinea/topics/) * [Replies Created](https://wordpress.org/support/users/paroleinlinea/replies/) * [Reviews Written](https://wordpress.org/support/users/paroleinlinea/reviews/) * [Topics Replied To](https://wordpress.org/support/users/paroleinlinea/replied-to/) * [Engagements](https://wordpress.org/support/users/paroleinlinea/engagements/) * [Favorites](https://wordpress.org/support/users/paroleinlinea/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 35 total) 1 [2](https://wordpress.org/support/users/paroleinlinea/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/paroleinlinea/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/paroleinlinea/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Order Received Page Returns 404](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [11 months ago](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/page/2/#post-18552133) * Hello [@mosesmedh](https://wordpress.org/support/users/mosesmedh/) WPML support has identified a compatibility issue between WooCommerce and the following plugins: - **Checkout Field Editor and Manager for WooCommerce – Pro** - **Payment Plugins for Stripe WooCommerce** * I was wondering whether WooCommerce plans to address this incompatibility or if there’s already a workaround, fix, or documentation available to help resolve it. * Best regards, Cristina * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Order Received Page Returns 404](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [11 months ago](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/page/2/#post-18543594) * Hi [@mahfuzurwp](https://wordpress.org/support/users/mahfuzurwp/) * Thanks again for your continued support and for these helpful suggestions. * I’ve contacted WPML support and shared all the details regarding this issue. As soon as I receive any updates from their team, I’ll make sure to post them here to keep the thread updated. * Best regards, Cristina * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Order Received Page Returns 404](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [11 months, 1 week ago](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/page/2/#post-18542611) * Hi [@shahzeenfarooq](https://wordpress.org/support/users/shahzeenfarooq/) * Thanks for the clarification, that makes perfect sense regarding how `wc_get_template()` bypasses the standard theme structure. * Unfortunately, if I remove the custom code from `functions.php`, the 404 error comes back. So the confirmation page is not actually working by default. it’s just being bypassed with the custom template loading. * That’s why I’m still puzzled about what’s causing the 404 in the first place. On the staging site, if I deactivate the conflicting plugin (_WooCommerce Multilingual& Multicurrency_), the issue disappears completely and the order confirmation page loads normally with full theme styling and no need for any custom code. * This strongly suggests a deeper conflict or rewrite issue that only appears on the live site. Any further suggestions would be greatly appreciated! * Best regards, Cristina * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Order Received Page Returns 404](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [11 months, 1 week ago](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/#post-18542115) * Hi [@mosesmedh](https://wordpress.org/support/users/mosesmedh/) * Thank you for your support and for outlining the next steps so clearly. * Before putting the **live site** in maintenance mode, I did another round of checks, and I discovered that a redirect was preventing the ordine-ricevuto endpoint from displaying correctly. * To force WooCommerce to load the correct _thank you_ content, I also added the following snippet to my theme’s `functions.php` file: * `/** * If we're on the “riepilogo-ordine” page and ?order-received=ID is present,* load the order confirmation template instead of the checkout form.*/` * `add_action( 'template_redirect', function(){ if ( is_page( 'riepilogo-ordine')&& get_query_var( 'order-received' ) ) { $order_id = absint( get_query_var( 'order- received' ) ); if ( $order = wc_get_order( $order_id ) ) { wc_get_template( ' checkout/thankyou.php', array( 'order' => $order ) ); exit; } } });` * With this code in place, along with the redirect deactivated, the confirmation page is finally loading. However, it still doesn’t apply the correct styles or layout from the selected theme or the standard WooCommerce thank you page. It appears to be a bare version of the template, lacking formatting, a header, and a footer. * Let me know if this gives you any new insights before I proceed with full-site maintenance. * Thanks again, Cristina - This reply was modified 11 months, 1 week ago by [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/). - This reply was modified 11 months, 1 week ago by [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Order Received Page Returns 404](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [11 months, 1 week ago](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/#post-18540482) * Hi [@mahfuzurwp](https://wordpress.org/support/users/mahfuzurwp/) * Thanks again for your help and suggestions. * I followed your advice and checked the database (MyPrefixwp_options table, as my site uses a custom prefix). I can confirm that there is no row with the option_name set to ‘woocommerce_checkout_order_received_endpoint’. I also searched for any values containing order-received, and nothing came up. * Additionally, I deleted and retranslated all WooCommerce endpoints via WPML ( under the domain WPEndpoint) and cleared all caches (LiteSpeed, Cloudflare, browser, WooCommerce transients, expired transients, template cache, customer sessions, etc.). I also re-saved the permalinks just in case. * I verified the database via WooCommerce > Status > Tools, and everything appears to be fine: there are no missing or broken tables. * Despite all this, the order confirmation page still returns a 404. I’m considering creating a default WooCommerce checkout page from scratch, although I’d prefer to avoid that if possible. * Please let me know if there’s anything else I should check. * Thanks again for your continued support, Cristina * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Order Received Page Returns 404](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [11 months, 1 week ago](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/#post-18538988) * Hi [@shahzeenfarooq](https://wordpress.org/support/users/shahzeenfarooq/) * Thanks for your detailed instructions. I followed each step carefully, but unfortunately, the issue persists. * Here’s what I’ve done on the live site after deactivating the **WooCommerce Multilingual& Multicurrency** plugin: - Resaved the permalinks (Settings > Permalinks > Save Changes) - Cleared all caches: * LiteSpeed Cache plugin (and even tried uninstalling it) * Cloudflare cache (full purge) * Browser cache (also tested in incognito) - Cleared WooCommerce data via **WooCommerce > Status > Tools**: * WooCommerce transients * Expired transients * Template cache * Customer sessions * Reset capabilities * Despite all that, the **order confirmation page still returns a 404 error**. * What’s even more confusing is that everything works perfectly on the staging site under the same conditions. * Let me know if there’s anything else I can check. thanks again for your support! * Best, Cristina * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Order Received Page Returns 404](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [11 months, 1 week ago](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/#post-18538724) * Hi [@lovingbro](https://wordpress.org/support/users/lovingbro/) * Yes, I’m using the **same theme** on both the live and staging sites, so the theme doesn’t appear to be the source of the issue. In fact, during the initial tests on the staging site, I hadn’t even switched to a base theme yet. I started by disabling plugins only. * On the **staging site**, I deactivated **all plugins except WooCommerce and MasterStudy LMS** (it worked), and then reactivated them one by one to identify the conflict. * On the **live site**, for obvious reasons, I couldn’t disable everything, so I only tried **deactivating WooCommerce Multilingual & Multicurrency**. Unfortunately, the issue persisted even with that plugin disabled. * After that, I went back to the **staging site** and ran another round of tests: - With **WooCommerce Multilingual & Multicurrency deactivated**, the order confirmation(` ordine-ricevuto`) page loads correctly. - With it **activated**, the page returns a 404. * I hope this gives you more insight, happy to try other steps if you think they might help. * Best regards, Cristina * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Order Received Page Returns 404](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [11 months, 1 week ago](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/#post-18538612) * Hi [@shahzeenfarooq](https://wordpress.org/support/users/shahzeenfarooq/) * Following your suggestion, I created a staging site and started troubleshooting by disabling all plugins and the theme. Then, I reactivated them one by one to isolate the conflict. * Interestingly, on the **staging site**, if I **deactivate the plugin “WooCommerce Multilingual & Multicurrency”**, the `riepilogo-ordine` (order-received) The page works correctly: no more 404 errors. * However, **the same action** on the **live site** doesn’t fix the issue: the page still returns a 404 even with that plugin deactivated. * Let me know if this sheds some light on the problem or if you recommend further steps. Thanks again for your continued support! * Best regards, Cristina * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Order Received Page Returns 404](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [11 months, 1 week ago](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/#post-18538256) * Hi [@mahfuzurwp](https://wordpress.org/support/users/mahfuzurwp/) * Thank you for your reply, and the explanation. * I’ve double-checked, and I can confirm that there is no standalone page, post, or custom post type using the slug `ordine-ricevuto` in either language (Italian or English). The endpoint is only configured via WooCommerce and translated through WPML as expected. * That said, the 404 issue still persists when customers are redirected to the order confirmation page. * Is there anything else I should check? I’m happy to dig deeper if you can point me in the right direction. * Thanks again for your support! * Best regards, Cristina * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Order Received Page Returns 404](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [11 months, 1 week ago](https://wordpress.org/support/topic/woocommerce-order-received-page-returns-404/#post-18537057) * Hi [@lovingbro](https://wordpress.org/support/users/lovingbro/) * Thank you so much for your kind reply and for looking into this. I really appreciate it! * As requested, here are the details: - **System Status Report**: [https://pastebin.com/qrx3P1xS](https://pastebin.com/qrx3P1xS) - **WooCommerce Logs (fatal-errors.log)**: [https://pastebin.com/JQdAgSvW](https://pastebin.com/JQdAgSvW) * Please let me know if you need anything else. I’ll be happy to provide any further details you might find helpful. * Thanks again for your support! * Best regards, Cristina * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Dashboard summary shows €0,00 total with products sold.](https://wordpress.org/support/topic/woocommerce-dashboard-summary-shows-e000-total-with-products-sold/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [2 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-dashboard-summary-shows-e000-total-with-products-sold/#post-17194979) * Hi [@beautyofcode](https://wordpress.org/support/users/beautyofcode/) * Thank you for the suggestions. I flushed the analytics cache, but the problem persists. * **Analytics → Revenue** shows the correct amounts. * I’ve tried looking to see if there is any setting on **LiteSpeed Cache** that might be giving problems, but I haven’t noticed anything. * I hope this information can help you. * Best, Cristina * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[LiteSpeed Cache] ?local_ga_js=4bd5651ccabb8accc3ade87e582b0fa8 403 Forbidden LiteSpeed\Optimizer](https://wordpress.org/support/topic/local_ga_js4bd5651ccabb8accc3ade87e582b0fa8-403-forbidden-litespeedoptimizer/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [2 years, 8 months ago](https://wordpress.org/support/topic/local_ga_js4bd5651ccabb8accc3ade87e582b0fa8-403-forbidden-litespeedoptimizer/#post-17094291) * Hi [@qtwrk](https://wordpress.org/support/users/qtwrk/) * Here it is: * Report number: **AMVDEYPW** * Report date: **10/02/2023 17:57:06** - This reply was modified 2 years, 8 months ago by [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[LiteSpeed Cache] ?local_ga_js=4bd5651ccabb8accc3ade87e582b0fa8 403 Forbidden LiteSpeed\Optimizer](https://wordpress.org/support/topic/local_ga_js4bd5651ccabb8accc3ade87e582b0fa8-403-forbidden-litespeedoptimizer/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [2 years, 8 months ago](https://wordpress.org/support/topic/local_ga_js4bd5651ccabb8accc3ade87e582b0fa8-403-forbidden-litespeedoptimizer/#post-17090451) * I did it. It worked for a couple of days. The problem came back. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[LiteSpeed Cache] ?local_ga_js=4bd5651ccabb8accc3ade87e582b0fa8 403 Forbidden LiteSpeed\Optimizer](https://wordpress.org/support/topic/local_ga_js4bd5651ccabb8accc3ade87e582b0fa8-403-forbidden-litespeedoptimizer/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [2 years, 8 months ago](https://wordpress.org/support/topic/local_ga_js4bd5651ccabb8accc3ade87e582b0fa8-403-forbidden-litespeedoptimizer/#post-17075410) * Query monitor reports that on the frontend. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[LiteSpeed Cache] ?local_ga_js=4bd5651ccabb8accc3ade87e582b0fa8 403 Forbidden LiteSpeed\Optimizer](https://wordpress.org/support/topic/local_ga_js4bd5651ccabb8accc3ade87e582b0fa8-403-forbidden-litespeedoptimizer/) * Thread Starter [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/) * (@paroleinlinea) * [2 years, 8 months ago](https://wordpress.org/support/topic/local_ga_js4bd5651ccabb8accc3ade87e582b0fa8-403-forbidden-litespeedoptimizer/#post-17072839) * Seen now on another ticket. * Report number: **BQHPRSSK** * Report date: **09/22/2023 21:41:41** Viewing 15 replies - 1 through 15 (of 35 total) 1 [2](https://wordpress.org/support/users/paroleinlinea/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/paroleinlinea/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/paroleinlinea/replies/page/2/?output_format=md)