Patrick

Hey @christer_f

Thanks for reaching out. I can confirm that our development team is already working on fixing this. We’ll be sure to update you once this is addressed. Please let me know if our support team can help you with anything else.

Thanks again for your patience!

Best,
Patrick

Hey there,

Thanks for reaching out! Can you please send me a full-page screenshot of this error so I can have our development team check it? Also, if you’re not okay with sharing these details here, you can contact us via email at [email protected], or if it’s easier, through the live chat on our website at https://premio.io (just click the chat icon in the bottom right corner).

Looking forward to your response!

Best,
Patrick

Hey @pacoss33

Thank you for reaching out, and we’re really sorry to hear that you’re experiencing these issues. We understand how frustrating this can be, and we’d be happy to help you get it resolved.

Could you please open a support ticket here so our team can take a closer look at the issue:
https://ww.wp.xz.cn/support/plugin/mystickymenu/. Once you create the ticket, please share as many details as possible (such as the section where the issue occurs or screenshots).

Or if it’s easier, you can also contact us via the live chat on our website at https://premio.io (just click the chat icon in the bottom right corner). Thank you very much for your patience.

Best regards,
Patrick

Hey @chengjianping,

Thanks for reaching out. I checked your website in an incognito tab and noticed that the icons were visible as expected. Please see the following screenshot: [Screenshot Link]

Please check once in an incognito tab in your browser, and please let me know if you see these icons or not. We’re here to help.

Best,
Patrick

Hey @emh1969

Thanks for reaching out. The monthly visitors limit refers to the overall number of website visitors per month i.e., it’s the number of people who visit your site.

Site visitors and page targeting are two different terms. Page targeting is a feature that helps you restrict your Chaty widget to specific pages.

Moreover, the 500 visitors per month restriction is intended for the Chaty app. Chaty app and Chaty for WordPress mark as two separate products.

The differences are:

• The Chaty plug-in for WordPress can be used on WordPress sites exclusively, while the Chaty app can be used on any platform.
• The Chaty plug-in for WordPress can be used for free for unlimited website visitors per month, while the Chaty app can be used for free (for the same features) for up to 500 monthly visitors per month;
• The Chaty plug-in for WordPress can be purchased for a 1-year, 2-year, or lifetime license, while the Chaty app can be purchased monthly or annually.

You can check the full specifications of the WordPress plug-in here: https://premio.io/downloads/chaty/

And here, you can check the standalone app: https://chaty.app

Best,
Patrick

Hey @rosenborg,

I can confirm that we are already discussing this matter with you on our live chat, where you previously contacted us. We have advised you to adjust the settings using the targeting rules available directly in MyStickyBar.

If we need any additional details about your website, we will contact you there. You are welcome to continue the discussion either on this thread or through our live chat.

Best regards,
Patrick

Hey @ajaabi14

Just to confirm once as the lagosarenaguide.com/faq is giving us an 404 error. Do you mean that you want a section just to display FAQ’s (via shortcode or other ways) without the live chat part? Chatway is primarily a live chat app and displaying just the FAQ’s without the live chat isn’t possible at the moment.

Best,
Patrick