Title: patrickhs's Replies | WordPress.org --- # patrickhs [ ](https://wordpress.org/support/users/patrickhs/) * [Profile](https://wordpress.org/support/users/patrickhs/) * [Topics Started](https://wordpress.org/support/users/patrickhs/topics/) * [Replies Created](https://wordpress.org/support/users/patrickhs/replies/) * [Reviews Written](https://wordpress.org/support/users/patrickhs/reviews/) * [Topics Replied To](https://wordpress.org/support/users/patrickhs/replied-to/) * [Engagements](https://wordpress.org/support/users/patrickhs/engagements/) * [Favorites](https://wordpress.org/support/users/patrickhs/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/users/patrickhs/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/patrickhs/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Amazon Pay for WooCommerce] Crashed our website – again](https://wordpress.org/support/topic/crashed-our-website-again/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [1 year, 11 months ago](https://wordpress.org/support/topic/crashed-our-website-again/#post-17851619) * I appreciate you taking the time to reply but you’ll have to excuse me if I am not very assured by your assurances. As of this morning the big bold message on your plugin page is: * **Warning:** This plugin **has not been tested** with your current version of WordPress. * So, as long as I see that and I know I am on the latest version of WordPress, Woocommerce, and everything else I have installed I am not about to chase copy and paste suggestions. The plugin would appear to be very behind in development and/or testing. * Also in plain terms on the plugin page is: **Last Updated:** 8 months ago * How, if this plugin is kept up with has it not been updated in 8 months? We have had multiple major updates from WP and WC since the last time this plugin was updated. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[AI Puffer – Chat. Create. Automate. (formerly AI Power)] Cannot disable plugin](https://wordpress.org/support/topic/cannot-disable-plugin-5/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-disable-plugin-5/#post-16592969) * I tried again and the only thing I get is a generic white page with “500 internal server error” when I try to deactivate. Once I ftp and change the directory name for the plugin and reload the page then of course the plugin shows inactive but that is the only way I can deactivate it. I checked the logs to see if there were ay helpful entries but I found nothing related. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[AI Puffer – Chat. Create. Automate. (formerly AI Power)] Train Your AI > Upload New File](https://wordpress.org/support/topic/train-your-ai-upload-new-file/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [3 years, 2 months ago](https://wordpress.org/support/topic/train-your-ai-upload-new-file/#post-16589664) * I have errors elsewhere in the file. After removing some new data that was added to the original data my upload succeeded. Problem solved as far as the upload goes. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[AI Puffer – Chat. Create. Automate. (formerly AI Power)] Indexing stalled – cron job working](https://wordpress.org/support/topic/indexing-stalled-cron-job-working/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [3 years, 2 months ago](https://wordpress.org/support/topic/indexing-stalled-cron-job-working/#post-16587947) * Just wanted to update this because I believe I have it figured out now. It is actually indexing everything as far as products go. The reason for the discrepancy which makes it look like it has stopped indexing short of all products is that it is having an error on a certain number of products which lack a description for various legitimate reasons. * The products lacking a description are being skipped. Rather than listing them as skipped or failed it just seems to omit them entirely from the count. It is only after I go back and manually try them using the instant embedding button that they are recorded as skipped and the products indexed count goes up accordingly. * The reason I think this is what is happening is because the count of products missing a description, which I have also not tried manually with the instant embedding button, seems to remain consistent with the number left to index on the products indexed counter. * So, the issue just seems to be in the count of products indexed which I can live with. For a free plugin this is hardly something I’d complain about. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[AI Puffer – Chat. Create. Automate. (formerly AI Power)] Indexing stalled – cron job working](https://wordpress.org/support/topic/indexing-stalled-cron-job-working/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [3 years, 2 months ago](https://wordpress.org/support/topic/indexing-stalled-cron-job-working/#post-16580804) * One thing I wanted to mention just looking at my Pinecone metrics is that I see that my upsert requests dropped to zero even while the indexing showed as active on my Woo site. I am guessing that this is API related. This morning however, I am not having any issues and re-indexing about 15 items per minute with no problems. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[AI Puffer – Chat. Create. Automate. (formerly AI Power)] Indexing stalled – cron job working](https://wordpress.org/support/topic/indexing-stalled-cron-job-working/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [3 years, 2 months ago](https://wordpress.org/support/topic/indexing-stalled-cron-job-working/#post-16580673) * Thank you, I did try that yesterday and I got a very brief error mentioning openai api but it was gone before I could capture it and I haven’t seen it again so I can’t give anything usable for it unfortunately. * Just for grins I decided to click “Re-Index All” and I increased the cron job frequency since I have plenty of resources to spare and it seems to be working very well right now with no issues. * On a side note – is there a limit to indexing speed beyond my own resource limitations? I’m not sure how fast I should push it but with the size of the index I am building I really don’t want to wait 3 more days for it to finish if I can help it. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] Disabling Link by Stripe](https://wordpress.org/support/topic/disabling-link-by-stripe/) * [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [3 years, 6 months ago](https://wordpress.org/support/topic/disabling-link-by-stripe/page/3/#post-16210078) * EDITED TO ADD: I saw the Github link and I found the comment with instructions to disable this from our Stripe account and that works for now. I hope you all are able to get the bugs worked out because I would love to have another option for a 1 click checkout. * While it’s a bit disappointing that it doesn’t quite work well for us yet that part is acceptable. The part that upsets me is just having it show up uninvited on our website so I came in a bit hot and heavy on the post here. I had to spend a significant amount of time trying to figure this out today. * Thankfully you all seem pretty responsive to the issues raised here so I hope you get the bugs worked out and it works as intended soon! * Original post: I am also having this problem. I am a US merchant but still can’t control any of the settings. * It started showing up out of the blue with no opt-in on our part and now not only can I not remove it but I can’t even alter the horrible styling which is really junking up our product pages. It is embarrassing the way it looks now with how bad the colors and positioning are relative to our theme and I am kind of surprised someone thought it a good idea to shove this down our throats this way. * I would love to see it addressed. I do not have link payments enabled in our Stripe account and none of my settings will save when I change them (Woocommerce > Settings > Payments > Stripe > Customize express checkouts). I tried to disable the button on the product page using the customize settings and after saving I leave and come back and it is right back at the original settings again. Then to ice the cake it has completely trashed my stick add to card at the bottom of the page. I’ve tried settings and custom css and nothing is making any difference. * I am all for having as many ways to pay as possible and making it easy to checkout but this is not going to work and I’ll just drop stripe and use another payment processor before I let it stay this way much longer. It really looks bad. * [Link Payment Button](https://drive.google.com/file/d/1BTmkbV8-OgTZLqtnQDzQ6-UELOTgWMzt/view?usp=share_link) * [Settings screenshot](https://drive.google.com/file/d/1RVG69TB41E3Q7UCJghhIfWPEb86tL2aS/view?usp=share_link) * WooCommerce version: 7.1.0 WooCommerce REST API package: 7.1.0 WooCommerce Blocks package: 8.9.1 Action Scheduler package: 3.5.3 WordPress version: 6.1.1 - This reply was modified 3 years, 6 months ago by [patrickhs](https://wordpress.org/support/users/patrickhs/). Reason: Found a satisfactory resolution in the comment thread * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Advanced Free Shipping for WooCommerce] Does not appear to work at all/lacking documentation](https://wordpress.org/support/topic/does-not-appear-to-work-at-all-lacking-documentation/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [3 years, 9 months ago](https://wordpress.org/support/topic/does-not-appear-to-work-at-all-lacking-documentation/#post-15966736) * I didn’t find anything useful to my problems in the useful links and the only relevant question within the [FAQ](https://wordpress.org/plugins/woocommerce-advanced-free-shipping/#the%20shipping%20rates%20i%20setup%20are%20not%20showing%20at%20the%20cart%2Fcheck%2C%20why%3F) had no answer to it. * I was never able to get any visible changes to my shipping rates on the cart page at all. On the front end it behaved as if the plugin wasn’t even there at all. I enabled debugging on shipping rates and disabled the website cache and it continued showing only what existed prior to installing and configuring the plugin. * Past that I couldn’t find any resources in the documentation to help me understand what may have contributed to that scenario. I also looked to the installation instructions to see if anything may have been noted there. I was just left guessing that maybe it is not compatible with my theme package even if it is compatible with my version of WordPress. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bulk Edit Posts and Products in Spreadsheet] Dashboard Usage Stats: Time saved (estimated)](https://wordpress.org/support/topic/dashboard-usage-stats-time-saved-estimated/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [3 years, 9 months ago](https://wordpress.org/support/topic/dashboard-usage-stats-time-saved-estimated/#post-15917145) * Thank you for the clarification! With the time it takes WooCommerce to load products on the backend even being on MySQL VPS – if I was flying through single edits per product I’d use at least 30-45 seconds or more per product by the time it loads, I edit, and it saves. * This plugin has saved me weeks of time at a minimum so far. I was tediously bulk editing products through MySQL Workbench before finding this because the native interface is so cumbersome and time consuming. I love how well it has been thought through and this is easily one of the best WooCommerce plugins I have ever used. I’ll live quite happily with a dashboard glitch to keep getting the functionality and efficiency this plugin delivers. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Navigation Block with Mega Menu] Feature Request: Vertical Mega Menu and Customizations options](https://wordpress.org/support/topic/feature-request-vertical-mega-menu-and-customizations-options/) * [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [4 years, 10 months ago](https://wordpress.org/support/topic/feature-request-vertical-mega-menu-and-customizations-options/#post-14758889) * Completely agree on this suggestion. If there are any options to customize you’d have to know how to code well enough that you might not need the plugin anyhow. This plugin has so much promise but to be perfectly honest it is beyond ugly right out of the box. Then the weird behavior like stacking my menu items vertically while also only presenting sub menus vertically so your sub menus fly out directly below the level above. - This reply was modified 4 years, 10 months ago by [patrickhs](https://wordpress.org/support/users/patrickhs/). * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Braintree for WooCommerce Payment Gateway] Non-existent fraud protection](https://wordpress.org/support/topic/non-existent-fraud-protection/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [4 years, 10 months ago](https://wordpress.org/support/topic/non-existent-fraud-protection/#post-14712237) * Thanks Ryan..you seem more knowledgeable and articulate than anyone I have ever encountered in any support interaction with Paypal. That info is helpful and I appreciate you offering intelligent responses instead of copy+paste boiler plate. I had Paypal Payments enabled as well but had zero customer engagement. I also found it a bit confusing that they’d bake in 3d secure with Paypal Payments– the optional setting for a completely different checkout flow – rather than include it in the standard WC checkout flow where the majority of our users are heading. When I had Paypal Payments enabled the checkout process opened a pop up window to complete the Paypal checkout portion of the process rather than keeping it within the same contiguous form and page that the user is already on. I didn’t like it and disabled the feature. I’m sure actual Paypal payees are used to the pop up style checkout but personally I hate it and never thought it felt that great the few times I’ve had to use one like that to order something. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Braintree for WooCommerce Payment Gateway] Non-existent fraud protection](https://wordpress.org/support/topic/non-existent-fraud-protection/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [4 years, 10 months ago](https://wordpress.org/support/topic/non-existent-fraud-protection/#post-14710255) * Hi [@ryanr14](https://wordpress.org/support/users/ryanr14/) – it’s also important to note that the Braintree plugin “out of the box” does not offer 3d secure processing and the coding requires significant modification to enable it after the fact. * With the Stripe gateway we have switched to 3d secure was enabled right out of the gate with zero modifications and their support responded to all of our inquiries by email days before we even got the first response from Braintree support on 3 open tickets. * Since switching to Stripe fraud orders have come to a complete halt. This experience using Braintree with WooCommerce is so contrary to what I had using Braintree with enterprise BigCommerce for several years that I find it difficult to believe it isn’t by design. Quality of service and the quality of the plugin is night and day different. I even had good results using Braintree on Shopify Plus. For WooCommerce Braintree is a horrible fit and I will actively steer other WooCommerce users away from it every chance I get. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WPC Fly Cart for WooCommerce] Disable Fly Cart on Mobile](https://wordpress.org/support/topic/disable-fly-cart-on-mobile/) * [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [5 years, 6 months ago](https://wordpress.org/support/topic/disable-fly-cart-on-mobile/#post-13759664) * I asked this same question a while back and this is the answer they gave me: * [https://wordpress.org/support/topic/disable-bubble-on-mobile/](https://wordpress.org/support/topic/disable-bubble-on-mobile/) * Hi [@patrickhs](https://wordpress.org/support/users/patrickhs/), * Currently, we don’t have separate options for desktop or mobile version. It is only possible to enable or disbale the bubble completely for both versions. * If you would like to disable it on the mobile version, you can kindly adjust from the code. * Best regards * ——————– * Not sure if this is still the answer but since no one responded I thought I’d pass it on. * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Storefront] Main navigation menu cutoff on small screens](https://wordpress.org/support/topic/main-navigation-menu-cutoff-on-small-screens/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [5 years, 8 months ago](https://wordpress.org/support/topic/main-navigation-menu-cutoff-on-small-screens/#post-13513555) * Thanks for the suggestion. I do appreciate your follow up. * Unfortunately, this solution would degrade UX for 100% of users in order to correct an issue that only occurs with a very small minority of users. It seems like maybe this is something we’ll need to solve with a more robust plugin or something of that nature at a later date. * After exploring options such as what you suggested and similar css based work arounds I am good to just call this a design limitation and move on. Probably affects less than 2% of our users anyhow so I can live with that for the time being. * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Storefront] Main navigation menu cutoff on small screens](https://wordpress.org/support/topic/main-navigation-menu-cutoff-on-small-screens/) * Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/) * (@patrickhs) * [5 years, 8 months ago](https://wordpress.org/support/topic/main-navigation-menu-cutoff-on-small-screens/#post-13498237) * It is non-mobile views only that have the problem. The mobile site works perfect in that respect. I’ve noticed it predominantly in Safari but it is possible to scale any browser down to replicate the issue. * I’m not sure how to directly post an image here but I can link to a screenshot in my google drive: [https://drive.google.com/file/d/1k6_vV774MgEbyDWvZoIo-gksQ5e4Q53-/view?usp=sharing](https://drive.google.com/file/d/1k6_vV774MgEbyDWvZoIo-gksQ5e4Q53-/view?usp=sharing) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/users/patrickhs/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/patrickhs/replies/page/2/?output_format=md)