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Viewing 15 replies - 1 through 15 (of 19 total)
  • Thread Starter pierremare

    (@pierremare)

    Hi everyone!

    All is well with the syncing again. In case this helps someone else here is what I did.

    1. Updated WordPress to latest version
    2. Updated all Woocommerce plugins and Woocommerce extention plugins
    3. Increased PHP memory to 1024M and Timeout to 600

    To do number 3, add the following 2 lines to the .access file in the root directory of your website if you have access

    php_value memory_limit 1024M
    php_value max_execution_time 600

    4. Go to Marketing -> Facebook – > Product Sync -> Sync Products.

    Allow it to do it’s thing and tahdah! (Well hopefully to whoever is reading this).

    Regards all!

    That seemed to do the trick

    Thread Starter pierremare

    (@pierremare)

    Hi guys, any other ideas. Would you be willing to take a look? Memory was upped to a gig, how much would the plugin need? Please help, thanks!

    Thread Starter pierremare

    (@pierremare)

    Hi dgttm, nope, Have the same problem with another website on the same server, but this one has a really small shop (93 products in total) – mostly simple products (all synced fine) but the variable products are just not syncing there are just a few. Memory 1000mb and even increased the timeout from 30 seconds to 300 still not working….

    Thread Starter pierremare

    (@pierremare)

    Hi, increased php memory to 1024 with no luck. Simple products sync. Variable products do not. Tried to resync and all steps above. Any other suggestions? thank you!

    • This reply was modified 4 years, 7 months ago by pierremare.
    Thread Starter pierremare

    (@pierremare)

    Issue has been resolved so happy about this.

    Thread Starter pierremare

    (@pierremare)

    Hello again it is I!

    I just want to thank you Amanda.
    I managed to change the websites’s memory allocation to 512 Megabytes and hit re sync in the plugin settings and that did the trick. hopefully this will help others too!

    There are a couple of ways to change the memory limit. In my case I have access to the website root folder. In the Public_html folder there is a hidden file called .htaccess

    backup just in case (download it) then edit the (.htaccess) file by adding: php_value memory_limit 256M

    And bang, it worked! Thanks very much I have been struggling for weeks on and off.

    Thread Starter pierremare

    (@pierremare)

    Thank you for this. I am going to check about upping the limit and follow instructions to delete the catalogue and re-sync from scratch. Will update here hopefully in the next 48 hours. Thank you.

    Thread Starter pierremare

    (@pierremare)

    Hi guys, have you managed to look at this again?
    Kind regards
    Pierre

    Thread Starter pierremare

    (@pierremare)

    Here is a link to 5 screen grabs.

    2 Product variants and screen shot of the variant ID’s. thanks for your help let me know what else you may need once you have had a look/ I am not sure how to attach something here so hence the wetransfer link:

    https://we.tl/t-ZVoHKuQJ4J
    Thanks!

    Thread Starter pierremare

    (@pierremare)

    Thank you! Herewith the status report:

    
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    Site address (URL): https://www.hildealetmalan.co.za
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    Thread Starter pierremare

    (@pierremare)

    Thanks for your reply B C!

    Okay:

    1. Each variation is set to “sync and show in catalogue” in each of the variant’s Facbook sync drop down. The main box is also ticket at Marketing -> Facebook -> Product sync.

    2. Products are marked as in stock

    3. Yes all variable products. On the right hand side pan, within the product screen, where you have the Variant ID’s they are blank with no values. There is a main Facebook ID only.

    I have re-synced all products and tried to “Reset Facebook meta data” with no luck.

    Any other ideas?

    Kind Regards,
    Piérre

    Thread Starter pierremare

    (@pierremare)

    You really are a genius! thanks. In this particular use case the client is simply using the export url to quickly view an activities bookings for the day on their mobile phone with least hassle, so they arent opening in another program but viewing the CSV straight in their phone browser – > your explanation makes perfect sense.

    Last last question promise. On the front end when viewing the calendar in “Week view” the date displays as “Wed 12/11” – this means of course 11th of December but is American format.

    I would just like to swap the month and day around so that the 11th of Dec is displayed as “Wed 11/12” instead of “Wed 12/11” – I have tried to change this in the plugin settings as well as wordpress settings but not managed to get it right. Are you able to assist?

    • This reply was modified 6 years, 6 months ago by pierremare.
    Thread Starter pierremare

    (@pierremare)

    The client would basically like the date to be exported to show the name of the DAY of the week. I don’t think that is possible? At least I think the date format can refer to the name of the MONTH such as “30-June 2008” but nit the DAY. Do you agree?

    Thread Starter pierremare

    (@pierremare)

    One more thing, is if possible to change the format of the date in the url csv export to say Mon, Tues, Wed? Or change the date format?

    Thread Starter pierremare

    (@pierremare)

    You are absolutely amazing, thank you so much this “small” thing has just moved a mountain of a process out of the way for me with a client. May you become so rich you do not know what to do with all the money 🙂

    Thanks again.

    Works perfectly.

Viewing 15 replies - 1 through 15 (of 19 total)