Bradford Campeau-Laurion
Forum Replies Created
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Forum: Plugins
In reply to: [Publish To Apple News] ‘Live’ Articles Not Showing in Apple News AppGo to the Apple News settings page. It’s at the bottom.
Forum: Plugins
In reply to: [Publish To Apple News] ‘Live’ Articles Not Showing in Apple News AppPlease enable debug mode for the plugin. It will send you an email every time you publish with critical debug info that can help us further troubleshoot this problem.
Once you have one of these for a post that failed to publish as expected, you can paste it here for me as
code.Thanks.
Forum: Plugins
In reply to: [Publish To Apple News] Block quotes rendered as pull quotesapple_news_generate_jsonlets you fully modify the JSON output right before it’s sent to Apple News. You can also add or replace the component classes using the filterapple_news_initialize_components.An exhaustive reference is out of scope for me to provide right now. I suggest you browse through the source code and see what suits your purpose best.
Thanks.
Can you please download the JSON file for the post in question and copy/paste here as
code?Thanks.
Forum: Plugins
In reply to: [Publish To Apple News] Posts not approved by Apple due to formattingWhat is the specific issue they reported? I’m seeing a couple things here in testing:
- Images from your server are returning 403 errors. You might want to try bundled images if Apple is reporting the same issue.
- Looks like your Instagram embed isn’t being converted by the plugin.
- You have excessive line height on the headings for your list sections.
Forum: Plugins
In reply to: [Publish To Apple News] Hyperlink Not ComingI’m not sure what you mean by “also unable to get read more button” or exactly what issue is occuring for you.
Can you please download the JSON file for the post in question and paste it here as
code?Forum: Plugins
In reply to: [Publish To Apple News] Article still in pending mode, HELP !!!There has to be an error occurring somewhere if that’s the case. That’s not normal behavior for the plugin.
What were the errors they “fixed”?
Forum: Plugins
In reply to: [Publish To Apple News] Posts not approved by Apple due to formattingCan you please download the JSON file for the post that was rejected and copy/paste it here as
code?Thanks.
Forum: Plugins
In reply to: [Publish To Apple News] Article still in pending mode, HELP !!!Unfortunately if that’s all the information you’re able to offer, that’s not a lot for me to go on. Have you tried to delete the meta values and republish?
If you’d like to report a bug with email, please do so as a separate ticket or a github issue.
Thanks.
Please work with your hosting company to determine why the emails are not being sent.
You really need to get the debug emails for me to be able to help you further. Please ensure that debug mode is enabled. If emails are still not being sent, you’ll need to check on that with your web host.
Forum: Plugins
In reply to: [Publish To Apple News] Article still in pending mode, HELP !!!If the article is stuck in pending status, this likely means there was an error encountered during publishing and likely a problem with your web host. Please check your PHP error logs and see if there was in fact an error encountered during publishing. If you don’t know how to do that, please check with your web host.
We hope to add functionality to allow you to retry pending articles in the future, but for now you can also try and republish it by deleting all the meta values from that post beginning with
apple_news_. This will clear the pending status and make it available to publish again.Thanks.
I am seeing a couple ad components in the body that are incompatible with Apple News and are being removed, which corresponds to the message that you’re seeing. It however doesn’t explain the problem since the rest of the body should be fine. Can you confirm what setting you’re using for Component Alerts (none, warn or fail)?
We also just released version 1.1.9 yesterday which handled an update to the Apple News API. Please let us know if this fixed your issue. If not, we also added an enhancement to the debug mode. Please enable debug mode and paste the contents of the email it sends you here as
codefor a post that is experiencing this error.Thanks.
So the issue appears to be that the plugin is determining that your entire body content is incompatible with Apple News format. Can you please link me to a post that’s experiencing this error?
Thanks.