Title: ProPluginsLab's Replies | WordPress.org --- # ProPluginsLab [ ](https://wordpress.org/support/users/propluginslab/) * [Profile](https://wordpress.org/support/users/propluginslab/) * [Topics Started](https://wordpress.org/support/users/propluginslab/topics/) * [Replies Created](https://wordpress.org/support/users/propluginslab/replies/) * [Reviews Written](https://wordpress.org/support/users/propluginslab/reviews/) * [Topics Replied To](https://wordpress.org/support/users/propluginslab/replied-to/) * [Engagements](https://wordpress.org/support/users/propluginslab/engagements/) * [Favorites](https://wordpress.org/support/users/propluginslab/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 31 total) 1 [2](https://wordpress.org/support/users/propluginslab/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/propluginslab/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/propluginslab/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Fatall Error after activated Double Opt-In](https://wordpress.org/support/topic/fatall-error-after-activated-double-opt-in/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [1 month, 1 week ago](https://wordpress.org/support/topic/fatall-error-after-activated-double-opt-in/#post-18891311) * Hello, * Thank you for your message. * We’re glad we were able to connect with you and help resolve both the earlier issue and the recent bug/questions you reported. * We appreciate you giving the plugin another try and bringing the issue to our attention. Feedback like this helps us improve the plugin and support experience. * Please feel free to continue posting any questions or issues here in the forum, and we’ll be happy to assist. * Thank you for your patience and continued support. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Support and mail are not working](https://wordpress.org/support/topic/support-and-mail-are-not-working/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [1 month, 1 week ago](https://wordpress.org/support/topic/support-and-mail-are-not-working/#post-18891310) * Hello, * Thank you for sharing your concerns. We understand the frustration you experienced and apologize for the inconvenience. * We have been in contact with you and are glad the issue has now been resolved. * For clarification, support is active and the plugin is maintained. The troubleshooting step regarding temporarily disabling other plugins was suggested as part of standard conflict testing, which can help identify the cause of issues in some cases. * We appreciate your patience and feedback. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Plugin Support HAS BEEN ABANDONED! USE AT YOUR OWN RISK!](https://wordpress.org/support/topic/plugin-support-has-been-abandoned-use-at-own-risk/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [1 month, 1 week ago](https://wordpress.org/support/topic/plugin-support-has-been-abandoned-use-at-own-risk/#post-18891308) * Hello, * We’re sorry to hear about your concern. We would like to clarify that this plugin has not been abandoned and is actively maintained and supported. * We take support seriously and continue responding to forum topics and support requests. If there has been a delay in any response, we apologize for the inconvenience. * The statement that support has been abandoned or that users are being left without assistance is not accurate. The plugin continues to receive maintenance and updates. * If you have a specific support issue, please open a topic here in the forum with the details, and we will do our best to assist. * Thank you for your feedback. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Please bring back thumbnail images](https://wordpress.org/support/topic/please-bring-back-thumbnail-images/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [3 months ago](https://wordpress.org/support/topic/please-bring-back-thumbnail-images/#post-18840319) * Hello, * Thank you for reaching out. * The shortcode **`{product_thumbnail}`** is not supported in the email templates. This shortcode was not available in previous versions of the plugin either. * To display the product image in the email, please use the following shortcode: * `{product_image}` * Our email templates currently support these shortcodes: * `{product_name}`, `{product_id}`, `{product_link}`, `{shopname}`, `{email_id}`,`{ subscriber_email}`, `{cart_link}`, `{only_product_name}`, `{only_product_sku}`,`{ product_price}`, `{product_image}`, `{subscriber_name}`, `{subscriber_phone}`,`{ subscriber_firstname}`, `{subscriber_lastname}` * If you replace **`{product_thumbnail}`** with **`{product_image}`**, the product image will appear correctly in the email. * Please let us know if you need any further assistance. We are happy to help. * Best regards. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] False positive on anti-malware scanner – easy fix](https://wordpress.org/support/topic/false-positive-on-anti-malware-scanner-easy-fix/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [3 months ago](https://wordpress.org/support/topic/false-positive-on-anti-malware-scanner-easy-fix/#post-18840297) * Hi Paul, * Thank you for bringing this to our attention. * We have reviewed the issue and have just patched it by replacing the example email address in the REST API file. The fix has been released in the latest version** v7.0.1**, where the placeholder email has been updated to avoid triggering anti- malware scanners. * We appreciate you reporting this and helping us improve the plugin. * Cheers. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Emails not sending](https://wordpress.org/support/topic/emails-not-sending-168/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [4 months, 3 weeks ago](https://wordpress.org/support/topic/emails-not-sending-168/#post-18789121) * Hi, * Thank you for the detailed explanation – that information is very helpful. * Based on your setup and the symptoms described, here are some important points and recommendations: 1. WP Engine & `DISABLE_WP_CRON` * WP Engine disables `WP_CRON` and replaces it with a server-side cron. This setup is generally compatible with the plugin. The **“WP_CRON was disabled”** message shown on the Status page is **informational only** and does not indicate an error by itself, especially since other Action Scheduler jobs are running correctly. 2. How stock changes trigger notifications * Back-in-stock notifications are triggered when WooCommerce detects a product transitioning from **out of stock → in stock** using its standard stock hooks. * If stock is updated: - Directly at the database level, or - Via a custom or third-party stock synchronization process that bypasses WooCommerce hooks * then the restock event may not be detected, and no notification job will be created. 3. Troubleshoot option (important clarification) * There is a setting under **Troubleshoot (Experimental)**: * > **Enable this option if you have updated the stock from a third-party inventory > plugin** * This option can be enabled **even if you are not using a third-party inventory plugin**. It acts as a **fallback mechanism** in cases where the standard WooCommerce stock change hooks do not fire for various reasons. * When enabled, the plugin periodically checks stock changes and can trigger back- in-stock emails even if the default hook-based detection is missed. We recommend enabling this option in your case and testing again. 4. Action Scheduler behavior * When stock changes are detected correctly, a related scheduled action should be created to process notifications. If no new action appears when a product is restocked, it strongly suggests that the stock change is not being picked up by WooCommerce itself. * As a test, please try manually changing a simple product’s stock status from ** Out of stock → In stock** in the admin and check whether a new scheduled action is created. 5. `cwg_as_action_job_klaviyo` “no callback registered” * This message indicates that a scheduled action exists for an integration that is not currently active. It does **not affect core back-in-stock email notifications** and can safely be ignored if that integration is not in use. Old or failed actions can also be cleared from **WooCommerce → Status → Scheduled Actions**. 6. Background Process Engine * For WP Engine and similar managed hosting environments, please ensure the **Background Process Engine** is set to: **WooCommerce Background Process** * This is the recommended and most reliable option for queuing and processing notifications. 7. Third-party stock update cron recurrence * If stock updates are handled externally (or if the fallback option mentioned above is enabled), we recommend setting the **Third-Party Stock Update Cron Recurrence** to **5 minutes** to avoid delays. Please also ensure that WP Engine’s server- side cron is triggering correctly at that interval. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] How to translate?](https://wordpress.org/support/topic/how-to-translate-96/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [4 months, 3 weeks ago](https://wordpress.org/support/topic/how-to-translate-96/#post-18789115) * Hi Karina, * The plugin frontend texts are translation-ready and can be translated using ** Loco Translate** or **Polylang**. Standard text strings (labels, messages, button texts, etc.) can be translated via **Loco Translate** or **Languages → String Translations** in Polylang. * Please note that values stored using `get_option()` are global by default and are not translated automatically by WordPress. * For cases where language-specific behavior is required (for example, handling frontend messages and notifications based on the user’s selected language), this is handled via an optional add-on and is not part of the free version. * As per WordPress.org forum guidelines, we’re unable to provide further details or links to commercial extensions here. You’re welcome to refer to the plugin description or contact us through our official support channels for more information. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Waited 6 days for a reply on your own ticket system](https://wordpress.org/support/topic/waited-6-days-for-a-reply-on-your-own-ticket-system/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [6 months, 1 week ago](https://wordpress.org/support/topic/waited-6-days-for-a-reply-on-your-own-ticket-system/#post-18734066) * Hi, * Thank you for reaching out, and we sincerely apologize for the long delay. * Due to our internal processing, we unfortunately missed your ticket (#2627) submitted over a month ago regarding the Mailchimp Pro plugin. We completely understand how frustrating this must be, and we’re truly sorry for the inconvenience caused. * Please note that as per the forum rules, we are not allowed to provide support for our own products here. Kindly reach out to us through our official support channel, and we will assist you there. * We’ve now prioritized your ticket, and our team will get back to you shortly with an update. * Thank you for your patience and understanding. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Mail Sent on date missing](https://wordpress.org/support/topic/mail-sent-on-date-missing/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [6 months, 1 week ago](https://wordpress.org/support/topic/mail-sent-on-date-missing/#post-18733699) * Hello there, * Good Day! 1. **Subscription Details**: Are you able to see the “Subscribed on” date for subscription emails in the Admin Dashboard under **Instock Notifier > All Subscribers**? 2. **Email Logs**: Please confirm if the instock notification email was successfully sent. You can check this by reviewing the logs for entries related to the automatic email. Navigate to **Admin Dashboard > WooCommerce > Status > Logs**, and look for logs with the prefix **“back-in-stock-notifier-for-woocommerce”**, along with the most recent date and time. This will show if the email was triggered. 3. **Date and Time Settings**: Please ensure that the **Date Format**, **Time Format**, and **Timezone** settings are properly configured in the **WordPress General Settings**. * Let us know. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Subscriber count now showing](https://wordpress.org/support/topic/subscriber-count-now-showing/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [6 months, 1 week ago](https://wordpress.org/support/topic/subscriber-count-now-showing/#post-18733694) * Hi there, * Thank you for reporting this. * We’ve already fixed this display issue in our **latest version** of the plugin. The subscriber count showing as “0” (even though subscribers are visible inside the list) was caused by a technical glitch, and it has been resolved. * Please **update to the latest version** of the Back In Stock Notifier plugin and check again – the subscriber count will now display correctly in the Products list. * If you still see the issue after updating, please let us know and we’ll assist you further. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Incompatibility – W3 Total Cache](https://wordpress.org/support/topic/incompatibility-w3-total-cache/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [6 months, 1 week ago](https://wordpress.org/support/topic/incompatibility-w3-total-cache/#post-18733693) * Hi there, * Thank you for the detailed report. * Our Back In Stock Notifier emails use **WooCommerce’s default email header and footer templates**, and all dynamic data (name, email, product, variation, etc.) is generated fresh each time the email is triggered. Because of that, our plugin itself does **not** cache or reuse any email content. * However, W3 Total Cache can still interfere if: - Page cache or object cache stores parts of the WooCommerce email template, or - Any caching layer accidentally captures dynamic hooks used by WooCommerce email generation. * To fix this, please try the following: 1. **Exclude WooCommerce email templates and our plugin’s dynamic hooks from W3 Total Cache.** — Exclude `/wp-content/plugins/woocommerce/templates/emails/*`— Exclude our plugin folder `/wp-content/plugins/back-in-stock-notifier/*` 2. **Disable Object Cache temporarily** and test again. Object Caching is the most common cause of dynamic email data missing. 3. **Purge all caches** (page, object, database, CDN if used). * If the issue persists, please share: - A screenshot of your cache configuration - Which caching layers are enabled (page cache, object cache, database cache, fragment cache, etc.) * We’ll be happy to help you get this resolved. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Ticket #2533 – emails not being sent](https://wordpress.org/support/topic/ticket-2533/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [6 months, 1 week ago](https://wordpress.org/support/topic/ticket-2533/#post-18733691) * Hi there, * Thank you for your message. As per WordPress.org forum guidelines, we’re not allowed to discuss or follow up on any personal support tickets from our own support portal here. * We have already responded to your tickets on our support system, so please check your inbox or log in to our support portal to continue the conversation there. We’ll assist you further directly through that channel. * Thank you for understanding. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Out of Stock “Add to Cart” enabled for Variations](https://wordpress.org/support/topic/out-of-stock-add-to-cart-enabled-for-variations/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [6 months, 1 week ago](https://wordpress.org/support/topic/out-of-stock-add-to-cart-enabled-for-variations/#post-18733688) * Hi there, * Thanks for reporting this. We checked the link you shared, but we couldn’t find any variation that is actually out of stock, so we weren’t able to reproduce the issue on our end. We’re also not able to confirm whether our plugin is currently active on your site. * To investigate this properly, could you please share: - A **screenshot before** (when the issue occurs with our plugin enabled) - A **screenshot after** (when the issue disappears with the plugin disabled) * Also, if possible, please send the **direct product link and the exact variation** that shows the “Add to Cart” button while out of stock. * This will help us quickly identify the cause and provide an accurate fix. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Variation Products – Show notify form for a particular items also Out of Stock](https://wordpress.org/support/topic/variation-products-show-notify-form-for-a-particular-items-also-out-of-stock/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [6 months, 1 week ago](https://wordpress.org/support/topic/variation-products-show-notify-form-for-a-particular-items-also-out-of-stock/#post-18733685) * Hello there, * Good Day! * Our plugin supports Simple and Variable Products (including each variation) by default, so the subscribe form _should_ appear when a specific variation is Out of Stock. If it’s not showing for that variation, it usually happens due to either: _Theme or custom CSS hiding the variation’s “Out of Stock” wrapper_, which prevents the form from loading, or _A conflict with another plugin_ that modifies variation behaviour. To help you quickly, could you please share your product page URL? We’ll check it immediately and get this resolved for you. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro] Bug – wc-jquery-blockui (Woo 10.3.x)](https://wordpress.org/support/topic/bug-wc-jquery-blockui-woo-10-3-x/) * Plugin Author [ProPluginsLab](https://wordpress.org/support/users/propluginslab/) * (@propluginslab) * [7 months, 1 week ago](https://wordpress.org/support/topic/bug-wc-jquery-blockui-woo-10-3-x/#post-18701323) * Hello [@orangewind](https://wordpress.org/support/users/orangewind/) [@tendenzeshabbychic](https://wordpress.org/support/users/tendenzeshabbychic/) * Good Day! * We’re here to assist you! * We’ve fixed the issue you reported in version **6.2.1**. Please update the plugin and check it out. * Thanks. 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