quickfox

Hi Julien,
Any progress on this? I’m having the same problem as Nick. I looked at the code and it’s almost identical to what you have in your example, but it’s still not assigning new tickets to the default assignee. Is there a way to change this, manually or otherwise? It’s important to our client that all tickets go through their administrator before being assigned to individual agents, so I need to find a way to turn off the auto-assign.

The current code in my file is as follows:

function wpas_find_agent( $ticket_id = false ) {

if ( defined( ‘WPAS_DISABLE_AUTO_ASSIGN’ ) && true === WPAS_DISABLE_AUTO_ASSIGN ) {
return apply_filters( ‘wpas_find_available_agent’, wpas_get_option( ‘assignee_default’ ), $ticket_id );
}