randyhoffman
Forum Replies Created
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I will try these again, please note it may take some time.
FlexSlider will not engage, when clicked on, when it is an option
Regarding No Conflict Mode, The Meta Slider Continues the spinning Icon and will not finish loading and Advanced menu is not available. I am not sure why, I just installed the latest update.
Steve:
I understand my ambiguity and I have tried to clarify my answers in bold. Please accept my apology.
Step #1. Is the issue with all your slideshows? We only have one slide show and this affects it. YES
Step #2. Does it help to use a different browser? I only have access to one browser NO. I tried edge and firefox.
Step #3. Does it help to use “No Conflict Mode”? I am not versed on “No Conflict Mode”. Conflict Mode is not available
Step #4. Are you using a Legacy slideshow option? Yes, I believe so, It has all 4 Old libraries
Step #5. Does it help to disable optimization or security plugins? I have tried this, No it does not help
Step #6. Try changing your MetaSlider theme and WordPress theme I have not tried this, I do not want to make something worse and not be able to undo the damage. Where is the “MetaSlider theme?
Step #7. Is your WordPress site up-to-date? I believe we are using 5.3 17 Ultra Premium
Step #8. Does it help to use an earlier version of MetaSlider? I have not tried this, how does this work?
Step #9. Does it help to disable plugins or themes? I have tried updating plugins and clearing cashe and history
Step #10. Is your server up-to-date? I am not sure, we are in the process of adding security.
Step #11. Are you running multiple copies of jQuery? NoSteve:
This is still an ongoing issue.
Here is my progress on the troubleshooting list
Step #1. Is the issue with all your slideshows? We only have one slide show YES
Step #2. Does it help to use a different browser? I only have access to one browser NO
Step #3. Does it help to use “No Conflict Mode”? I am not versed on “No Conflict Mode”
Step #4. Are you using a Legacy slideshow option? Yes, I believe so, It has all 4 libraries
Step #5. Does it help to disable optimization or security plugins? I have tried this, No
Step #6. Try changing your MetaSlider theme and WordPress theme I have not tried this, I do not want to make something worse and not be able to undo the damage
Step #7. Is your WordPress site up-to-date? I believe we are using 5.3 17 Ultra Premium
Step #8. Does it help to use an earlier version of MetaSlider? I have not tried this
Step #9. Does it help to disable plugins or themes? I have tried updating plugins and clearing cashe and history
Step #10. Is your server up-to-date? I am not sure, we are in the process of adding security.
Step #11. Are you running multiple copies of jQuery? NoI thought I started a new string about WordPress User, sorry if I did it wrong….
Steve:
Thank you for your help!!
Yes, it is up to date.
I am taking from this is that the browser is a good place to start?
If that does not help, what would you suggest trying next?
Sorry to be so ignorant regarding this I have only be maintaining this for 0 or 10 months.
I was advised by the developer to be wary of major changes regarding the consequences of these changes.
Here is what I have done
Step #1. Is the issue with all your slideshows? We only have one slide show
Step #2. Does it help to use a different browser? I only have access to one browser
Step #3. Does it help to use "No Conflict Mode"? I am not versed on “No Conflict Mode”
Step #4. Are you using a Legacy slideshow option? Yes, I believe so, It has all 4 libraries
Step #5. Does it help to disable optimization or security plugins? I have tried this, No
Step #6. Try changing your MetaSlider theme and WordPress theme I have not tried this, I do not want to make something worse and not be able to undo the damage
Step #7. Is your WordPress site up-to-date? I believe we are using 5.3 17 Ultra Premium
Step #8. Does it help to use an earlier version of MetaSlider? I have not tried this
Step #9. Does it help to disable plugins or themes? I have tried updating plugins and clearing cashe and history
Step #10. Is your server up-to-date? I am not sure, we are in the process of adding security.
Step #11. Are you running multiple copies of jQuery? NoThank you, it is working again!!
How do I mark this as resolved? Nevermind……