Title: raphaelmann's Replies | WordPress.org --- # raphaelmann [ ](https://wordpress.org/support/users/raphaelmann/) * [Profile](https://wordpress.org/support/users/raphaelmann/) * [Topics Started](https://wordpress.org/support/users/raphaelmann/topics/) * [Replies Created](https://wordpress.org/support/users/raphaelmann/replies/) * [Reviews Written](https://wordpress.org/support/users/raphaelmann/reviews/) * [Topics Replied To](https://wordpress.org/support/users/raphaelmann/replied-to/) * [Engagements](https://wordpress.org/support/users/raphaelmann/engagements/) * [Favorites](https://wordpress.org/support/users/raphaelmann/favorites/) Search replies: ## Forum Replies Created Viewing 5 replies - 1 through 5 (of 5 total) * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Blank Canvas] How to add a banner image to the header](https://wordpress.org/support/topic/how-to-add-a-banner-image-to-the-header/) * Thread Starter [raphaelmann](https://wordpress.org/support/users/raphaelmann/) * (@raphaelmann) * [2 years, 9 months ago](https://wordpress.org/support/topic/how-to-add-a-banner-image-to-the-header/#post-17002064) * Thanks for the suggestion [@supernovia](https://wordpress.org/support/users/supernovia/). The thing is I’ve got quite far with making the site with Blank Canvas, and other than this issue with the header it seems possible to get everything how I want it. So I’m reluctant to change theme in order to solve one problem and risk running into a different one… And also having to re-jig everything that’s currently looking ok… I was hoping somebody might know how to tweak the code in order to give me more flexibility with header. It seems like a weird restriction in a theme that’s meant to be ‘blank’… * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Main dashboard window is blank, so I can’t fix corrupted site](https://wordpress.org/support/topic/main-dashboard-window-is-blank-so-i-cant-fix-corrupted-site/) * Thread Starter [raphaelmann](https://wordpress.org/support/users/raphaelmann/) * (@raphaelmann) * [8 years, 5 months ago](https://wordpress.org/support/topic/main-dashboard-window-is-blank-so-i-cant-fix-corrupted-site/#post-9801658) * To be fair they’re generally pretty good. They did look into it for me, and they helped me fix some other issues, but they say this is a problem with my WordPress database, so it isn’t something they can solve… * I don’t see any plugins anymore. Not since I tried to re-name the folder. Via ftp the folder is empty, and in the WP dashboard I get the text telling me there are no plugins installed. Before I tried to re-name the folder there were several plugins in it, all of which I recognised as ones I’ve been using, nothing that looked suspicious. * I don’t see anything called mu-plugins under wp-content. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Main dashboard window is blank, so I can’t fix corrupted site](https://wordpress.org/support/topic/main-dashboard-window-is-blank-so-i-cant-fix-corrupted-site/) * Thread Starter [raphaelmann](https://wordpress.org/support/users/raphaelmann/) * (@raphaelmann) * [8 years, 5 months ago](https://wordpress.org/support/topic/main-dashboard-window-is-blank-so-i-cant-fix-corrupted-site/#post-9801602) * I’ve got a feeling that my IP hasn’t actually been flagged as abusive. I reckon that’s some sort of phishing scam or similar, to get me to give out my details in order to remove the ‘ban’. I have various other WordPress sites and none of the others are having any issues, and the URL for the message about the abusive IP appears as a sub-page of the website of a produce company in Montana… (I wrote to the produce company to let them know somebody is using their site for evil doings, but no response back yet…) * I did contact the support guys at my host provider, and they say this is a WordPress issue and therefore out of their control. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Main dashboard window is blank, so I can’t fix corrupted site](https://wordpress.org/support/topic/main-dashboard-window-is-blank-so-i-cant-fix-corrupted-site/) * Thread Starter [raphaelmann](https://wordpress.org/support/users/raphaelmann/) * (@raphaelmann) * [8 years, 5 months ago](https://wordpress.org/support/topic/main-dashboard-window-is-blank-so-i-cant-fix-corrupted-site/#post-9801502) * I should add that the main dashboard window in my WordPress back-end is still blank. Except for one new thing – when I select ‘Plugins’ and then ‘Editor’ from the left-hand menu I get text in the main window saying “There are no plugins installed on this site.”. No other menu items reveal anything in the main window. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Main dashboard window is blank, so I can’t fix corrupted site](https://wordpress.org/support/topic/main-dashboard-window-is-blank-so-i-cant-fix-corrupted-site/) * Thread Starter [raphaelmann](https://wordpress.org/support/users/raphaelmann/) * (@raphaelmann) * [8 years, 5 months ago](https://wordpress.org/support/topic/main-dashboard-window-is-blank-so-i-cant-fix-corrupted-site/#post-9801493) * Thanks very much for your help guys. * I tried to rename the plugins folder to plugins-off via my ftp (Cyberduck), but first of all I got an error message saying “SSH Error: Cannot rename plugins. No such file (SSH_FX_NO_SUCH_FILE: A reference was made to a file which does not exist.).”, and now the plugins folder is showing as empty, whereas before I tried to rename it there were 7 or 8 sub-folders (none of them named wp-firewall or anything else obviously dodgy looking). * Then I tried my hosting control panel (Gandi), but when I try to navigate to the htdocs folder for the site it redirects to the same URL as the domain itself( [http://2jsfreshmarket.com/wp-content/plugins/wp-firewall/1/tds.php](http://2jsfreshmarket.com/wp-content/plugins/wp-firewall/1/tds.php)), and that page now shows the following message: * “Your IP address has been automatically flagged as abusive. You are currently banned from viewing this site. To remove the ban, please visit the un-ban page.” * So unfortunately I’m still stuck… Viewing 5 replies - 1 through 5 (of 5 total)