redbak
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Forum: Plugins
In reply to: [PDF Invoices & Packing Slips for WooCommerce] Unable to set format issueI’ve done some testing, hope this helps.
I’ve uploaded a few new PNG images, it seems that if the PNG has any transparency it does not work and causes this issue. PNGs that have no transparency work fine for me.
This seems to be the case with and without ‘Embed Images’ ticked.
Thanks
Forum: Plugins
In reply to: [PDF Invoices & Packing Slips for WooCommerce] Unable to set format issueForum: Plugins
In reply to: [PDF Invoices & Packing Slips for WooCommerce] Unable to set format issueHi,
No, I have not updated the plugin recently prior to this issue. (I did try and update the plugin today to try and fix the issue, but the error was still there.)
I only have this plugin and the ‘Premium Templates’ addon that generates PDFs on my site.
In my case, I recently migrated the website and had to reinstall the pdf plugin fonts, but the PNG logo was working after that fix and nothing else has changed from then to now.
I’m happy to use the JPG version as it’s working now, it would just be good to know if I need to be aware of anything else / what the cause may have been.
Thanks
Forum: Plugins
In reply to: [PDF Invoices & Packing Slips for WooCommerce] Unable to set format issueHi,
I also have/had this issue as the user described above. It was working fine on Saturday, but checking today I have the error.
I changed my logo from a PNG to a JPG version in my template and it is now working correctly. But if I switch back to the previously working PNG version the error returns.
Has something changed that we need to be aware of / are other changes needed?
Thanks