Rosso Digital
Forum Replies Created
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Hi @dimodi
The Plugify team (Quantity Discounts plugin developers) identified that the issue lies with /wp-content/plugins/quantity-discounts-pricing-for-woocommerce/Front/Assets/blocks_compatibility.js
I tried excluding it but couldn’t find the script handle for your exclusion function. Instead of trying to dig their team just created a child plugin which includes the below code:
$active_plugin = get_option(‘active_plugins’, true);
if (in_array(‘quantity-discounts-pricing-for-woocommerce/quantity-discounts-pricing-for-woocommerce.php’, $active_plugin) && !is_admin()) {
require_once( WP_PLUGIN_DIR . ‘/quantity-discounts-pricing-for-woocommerce/quantity-discounts-pricing-for-woocommerce.php’ );remove_action('wp_enqueue_scripts', 'plugify_qdp_fw_enqueue_my_plugin_assets123');}
Hi @dimodi
I’ve opened tickets with the other two teams and am awaiting to hear back from them which script might be causing it. I’ll reach out via my Client Area in case there’s anything else that can be done by the Siteground support team.
Kind regards, Rob
We’re using this one but there is a myriad of different wholesale plugins and also plugins that allow you to create other user roles.
Hi @shameemreza
I looked into the specific link that was provided in the Events Manager diagnostics notification. – See below.
https://[siteurl].com.au/checkout/order-received/6568/?key=removed&utm_nooverride=removed&PayerID=removed&st=removed&tx=removed&cc=removed&amt=removed&cm=removed&payer_email=removed&payer_id=removed&payer_status=removed&first_name=removed&last_name=removed&address_name=removed&address_street=removed&address_city=removed&address_state=removed&address_country_code=removed&address_zip=removed&residence_country=removed&txn_id=removed&mc_currency=removed&mc_fee=removed&mc_gross=removed&protection_eligibility=removed&payment_fee=removed&payment_gross=removed&payment_status=removed&payment_type=removed&handling_amount=removed&shipping=removed&item_name1=removed&item_number1=removed&quantity1=removed&mc_gross_1=removed&tax1=removed&num_cart_items=removed&txn_type=removed&payment_date=removed&receiver_id=removed¬ify_version=removed&custom=removed&invoice=removed&verify_sign=removed&filteredParams=_removed
When using the normal credit card checkout there were no added URL parameters however it seems that PayPal adds additional parameters to the order-received redirect link. In PayPal Sandbox mode it didn’t redirect to the website automatically and when I redirected the URL only looked like the below without any sensitive information in it:
I’m honestly not sure how to battle this one because I can’t replicate a redirect that includes all the personal information as URL parameters but it seems the issue – at least for this particular client – only occurs with PayPal payments? Is there a way to tweak your plugin to hash the info? Or is it best to reach out to the PayPal plugin developers to see if they can tweak anything?
We use Formidable Forms on the website and have the WP Fusion plugin enabled which allows us to send form submissions and marketing opt-in from Formidable Forms to Klaviyo.
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Theme Conflicts since 2.0.0Hey @martynmjones – below is the status report for the website running on the kava by crocoblocks theme but we can provide it for the Avada theme too where we’re seeing the same issue.
It’s important to mention that the issue only affects logged out users.
We’ve actually done some more testing here. It’s a conflict of several plugins. The issue appears with your plugin’s version 2.0.0 and above, the Siteground Speed Optimizer ‘Minify JavaScript Files’ option enabled, and WooCommerce enabled. If you disable your plugin and keep ‘Minify JavaScript Files’ and WooCommerce enabled, the issue disappears. If you keep your plugin enabled, ‘Minify JavaScript Files’ enabled, but disable WooCommerce the issue disappears. If you keep your plugin enabled, WooCommerce enabled, but ‘Minify JavaScript Files’ disabled the issue disappears. But it only started with your plugin version 2.0.0 and above regardless of the other plugins’ versions. It also appears across other themes, and looking at other comments in this and other threads many people are experiencing the issue who might be using different or no performance plugins.
Let me know in case of other questions!
Status Report:
` WordPress Environment WordPress address (URL): https://staging2.siteurl.com.au Site address (URL): https://staging2.siteurl.com.au WC Version: 8.6.1 REST API Version: ✔ 8.6.1 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: – Language: en_AU External object cache: ✔ Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 8.2.1 OpenSSL/3.1.1 SUHOSIN Installed: – MySQL Version: 5.7.44-48-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.6.1 WC Database Prefix: xll_ Total Database Size: 145.73MB Database Data Size: 125.47MB Database Index Size: 20.26MB xll_woocommerce_sessions: Data: 3.52MB + Index: 0.14MB + Engine InnoDB 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0.14MB + Engine InnoDB xll_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB xll_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB xll_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB xll_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB xll_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB xll_wpml_mails: Data: 0.02MB + Index: 0.03MB + Engine InnoDB xll_wt_iew_action_history: Data: 0.16MB + Index: 0.00MB + Engine InnoDB xll_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB xll_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB xll_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB xll_yoast_indexable: Data: 0.11MB + Index: 0.09MB + Engine InnoDB xll_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB xll_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB xll_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB xll_yoast_prominent_words: Data: 0.06MB + Index: 0.08MB + Engine InnoDB xll_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB Post Type Counts attachment: 1360 custom_css: 1 elementor_library: 16 fmemailverification: 1 foobar_notification: 2 form-maker: 1 forminator_forms: 1 jet-popup: 2 jet-theme-core: 3 jet-woo-builder: 3 mc4wp-form: 1 nav_menu_item: 6 page: 16 post: 2 product: 65 product_variation: 76 rcb-cookie: 1 revision: 1584 shop_coupon: 3 shop_order: 400 shop_order_refund: 26 shop_quote: 25 wp_global_styles: 1 wpcf7_contact_form: 1 wpforms: 2 wpseo_locations: 2 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (3) Speed Optimizer: by SiteGround – 7.4.6 Google Analytics for WooCommerce: by WooCommerce – 2.0.0 WooCommerce: by Automattic – 8.6.1 Inactive Plugins (37) Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.1 Big Post Shipping for WooCommerce: by FusedSoftware – 1.8.6 Classic Editor: by WordPress Contributors – 1.6.3 Contact Form 7: by Takayuki Miyoshi – 5.9 Duplicate Page: by mndpsingh287 – 4.5.3 Elementor: by Elementor.com – 3.19.4 Elementor Pro: by Elementor.com – 3.19.3 Facebook for WooCommerce: by Facebook – 3.1.10 FooBar WordPress Notifications: by FooPlugins – 2.1.32 Import Export for WooCommerce Wrapper: by WebToffee – 1.2.5 JetBlocks For Elementor: by Crocoblock – 1.3.5 JetBlog For Elementor: by Crocoblock – 2.3.1 JetElements For Elementor: by Crocoblock – 2.6.7 JetMenu: by Crocoblock – 2.2.3 JetPopup: by Crocoblock – 1.5.6 JetTabs For Elementor: by Crocoblock – 2.1.19 JetThemeCore: by Crocoblock – 2.0.7 JetTricks: by Crocoblock – 1.4.2 JetWooBuilder For Elementor: by Crocoblock – 2.0.3 Mailchimp for WooCommerce: by Mailchimp – 3.7 MC4WP: Mailchimp for WordPress: by ibericode – 4.9.11 Order Import Export for WooCommerce Add-on: by WebToffee – 1.2.1 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.7 Security Optimizer: by SiteGround – 1.4.12 Smash Balloon Instagram Feed: by Smash Balloon – 6.2.9 User Import Export for WooCommerce Add-on: by WebToffee – 1.2.3 WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.11.1 (update to version 10.12.5 is available) WooCommerce Smart Coupons: by StoreApps – 8.8.0 (update to version 8.18.0 is available) WooPayments: by Automattic – 7.3.0 WP Contact Form Mailchimp: by CRM Perks. – 1.1.4 WPForms: by WPForms – 1.8.7.2 WP Mail SMTP: by WP Mail SMTP – 4.0.1 Yoast SEO: by Team Yoast – 22.2 Yoast SEO: Local: by Team Yoast and Arjan Snaterse – 15.3 Yoast SEO: WooCommerce: by Team Yoast – 16.1.1 Yoast SEO Premium: by Team Yoast – 22.2 Zip - WooCommerce: by Zip – 2.3.18 Dropin Plugins (2) advanced-cache.php: advanced-cache.php object-cache.php: Memcached Settings API Enabled: – Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #20 - /buy-now/ Cart: #302 - /cart/ Checkout: #300 - /checkout/ My account: #298 - /my-account/ Terms and conditions: #3 - /terms-conditions/ Theme Name: Kava Version: 2.1.4 Author URL: https://crocoblock.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ Templates Overrides: – Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-03-07 03:51:33 +11:00 Options: ✔ Notes: 189 Onboarding: completed Action Scheduler Complete: 1,498 Oldest: 2024-02-08 01:58:43 +1100 Newest: 2024-03-14 11:54:22 +1100 Pending: 6 Oldest: 2024-03-14 11:54:23 +1100 Newest: 2024-03-21 11:48:29 +1100 Failed: 29 Oldest: 2022-09-28 13:23:52 +1000 Newest: 2024-03-14 11:48:29 +1100 Cancelled: 8 Oldest: 2024-02-14 09:25:36 +1100 Newest: 2024-03-04 20:04:42 +1100 Status report information Generated at: 2024-03-14 11:54:23 +11:00 `Having issues on several websites as well both using the kava theme by crocoblocks and the Avada theme. Content just wouldn’t load.
Hi @edgarrojas, great – that’s amazing news. And in how far are the templates customisable? My client just informed me they’d also like to show different invoice number formats depending on which of the two stores is going to fulfil the order. I guess we could use conditionally shown prefixes depending on a custom meta field we can set up (e.g.: Fulfilment Centre) – just not sure if the template can be set up in a way that we’d use Invoice Number: #[conditional invoice prefix]-1234 in the template? If that makes sense?
@jamesosborne the issue seems to be resolved 🙂
Forum: Plugins
In reply to: [WooCommerce] Why is the coupon name in woocommerce order not correct@janhocevar – we couldn’t figure it out but also never had it happen again. It’s always really difficult to find out what’s wrong when there’s no pattern and it’s a one-off…
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Adds-To-Cart IncorrectJust having a thought – how is the add-to-cart event triggered? The site is adding items to the cart using ajax so it doesn’t refresh every time an item is added. Could that be the issue? We added the ajax add-to-cart plugin on 20th January so it’s around the time the issue started.
- This reply was modified 2 years, 9 months ago by Rosso Digital.
Forum: Plugins
In reply to: [Sequential Order Numbers for WooCommerce] Conflict with WC SubscriptionsHi Jessica,
Thanks so much for your follow-up here and via email! Will stay tuned for the next udpate!
Forum: Plugins
In reply to: [Sequential Order Numbers for WooCommerce] Conflict with WC SubscriptionsJesse and I are already liaising via a support ping as well (that’s not you, is it?)
WC Subscriptions version is 5.4.0 but we’ve already tried downgrading and the issue persists. It is 100% related to your plugin because every time we switch it off, or downgrade to 1.9.7, the issue disappears. We’ve tested this extensively on staging sites and the WooCommerce devs have tested it too. They just can’t provide assistance because according to them it only affects the free plugin version and not the pro version.
Kind regards,
RobForum: Plugins
In reply to: [Sequential Order Numbers for WooCommerce] Conflict with WC SubscriptionsI’ve already emailed the team via their website as well and asked WooCommerce to chase them up too but to no avail.
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Adds-To-Cart IncorrectHi @shameemreza
The “Enable Enhanced eCommerce” option is enabled on all of our eCommerce clients’ sites, as is the “Add to Cart Events” option.
I have pasted the status reports of two sites here. I do have to correct what I said earlier – it seems that the issue is only occurring on Site 1 and not Site 2. I had looked at a 3rd site as well but the add-to-cart events show as 0 there because the client is using a direct checkout plugin meaning customers completely skip the add-to-cart step and go straight to the checkout site.
We’re not using the WooCommerce standard cart page using the [woocommerce_cart] shortcode but a custom-built page layout using Avada Theme builder elements instead. I looked into our books and can tell that this change was already applied in November 2022 however so it doesn’t seem as if it would impact the functionality of your plugin.
I cannot confidently confirm specific changes on 4th February. It was so long ago we would’ve made a million changes since, and we don’t have any admin activity log dating back this far. I did go through the team’s timesheets for 3rd and 4th February to see what they worked on and 4th February being a Saturday we didn’t actually work on the client site at all. On 3rd February we ran some plugin updates but I wouldn’t be able to tell anymore at this point which plugin was updated then. This was also done early in the morning and we know that the stats are still correct for that day.
Your changelog shows the below update which I would’ve applied on 3rd February as we run updates for this particular site every Friday morning.
= 1.6.0 – 2023-01-31 = * Add – Common function for event code. * Fix – Add PHP unit tests. * Fix – Feature/consistency across gtag implementation. * Fix – Fix inconsistencies across item data in events. * Fix – Fix usage of tracker_var() in load_analytics().
https://raw.githubusercontent.com/woocommerce/woocommerce-google-analytics-integration/trunk/changelog.txtHowever this update would’ve been applied to Site 2 as well where we don’t see the issue.
- This reply was modified 2 years, 9 months ago by Rosso Digital.