Title: Rogier Lankhorst's Replies | WordPress.org --- # Rogier Lankhorst [ ](https://wordpress.org/support/users/rogierlankhorst/) * [Profile](https://wordpress.org/support/users/rogierlankhorst/) * [Topics Started](https://wordpress.org/support/users/rogierlankhorst/topics/) * [Replies Created](https://wordpress.org/support/users/rogierlankhorst/replies/) * [Reviews Written](https://wordpress.org/support/users/rogierlankhorst/reviews/) * [Topics Replied To](https://wordpress.org/support/users/rogierlankhorst/replied-to/) * [Engagements](https://wordpress.org/support/users/rogierlankhorst/engagements/) * [Favorites](https://wordpress.org/support/users/rogierlankhorst/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 5,638 total) 1 [2](https://wordpress.org/support/users/rogierlankhorst/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/rogierlankhorst/replies/page/3/?output_format=md)… [374](https://wordpress.org/support/users/rogierlankhorst/replies/page/374/?output_format=md) [375](https://wordpress.org/support/users/rogierlankhorst/replies/page/375/?output_format=md) [376](https://wordpress.org/support/users/rogierlankhorst/replies/page/376/?output_format=md) [→](https://wordpress.org/support/users/rogierlankhorst/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] Referrer Not Filtering Exact Figure](https://wordpress.org/support/topic/referrer-not-filtering-exact-figure/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 week, 6 days ago](https://wordpress.org/support/topic/referrer-not-filtering-exact-figure/#post-18871269) * Hi [@kasalingo](https://wordpress.org/support/users/kasalingo/), * Thanks for reporting the issue. We have indeed found an issue in the conditions, caused by an update to the filtering options. We have a fix ready, it will be included in the next update. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] ModSecurity False Positive (Rule 200002)](https://wordpress.org/support/topic/modsecurity-false-positive-rule-200002/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [3 weeks, 3 days ago](https://wordpress.org/support/topic/modsecurity-false-positive-rule-200002/#post-18859937) * [@keeleon](https://wordpress.org/support/users/keeleon/) This is due to a security configuration by your server, we don’t have any control over that within Burst. * I don’t know much about Mod Security, so I’ve checked with AI what possible solutions there are for such an issue. Let me know if this is helpful! * ————- * This is a well-known ModSecurity/JSON parsing conflict. The error “Cannot add scalar value without an associated key” means ModSecurity’s request body processor is trying to parse the JSON payload sent by Burst Statistics to `/wp-json/burst/ v1/track/`, but the JSON structure contains array-style or scalar values at the root level that confuse the parser. * The cleanest fix is a targeted rule that overrides the body processor for that specific URI, keeping all other rules intact. * **Option 1: Switch the body processor to URLENCODED for that endpoint (recommended)** * Add this to your custom ModSecurity rules file (e.g. `/etc/modsecurity/custom- rules.conf` or inside a `.conf` file in your `modsecurity.d/` directory): * apache * ```wp-block-code SecRule REQUEST_URI "@beginsWith /wp-json/burst/v1/track" \ "id:9009001,\ phase:1,\ pass,\ nolog,\ ctl:requestBodyProcessor=URLENCODED" ``` * This tells ModSecurity to treat the body as plain URL-encoded data instead of trying to parse it as JSON, so no parsing error occurs and the request goes through. All other rules keep running. * **Option 2: Disable request body inspection for that URI only** * If option 1 doesn’t fully resolve it: * apache * ```wp-block-code SecRule REQUEST_URI "@beginsWith /wp-json/burst/v1/track" \ "id:9009001,\ phase:1,\ pass,\ nolog,\ ctl:requestBodyAccess=Off" ``` * This turns off body inspection entirely for that endpoint. Slightly broader, but still highly targeted since it only applies to that one URI. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] Error Encountered during first run after upgrade to pro](https://wordpress.org/support/topic/error-encountered-during-first-run-after-upgrade-to-pro/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [3 weeks, 3 days ago](https://wordpress.org/support/topic/error-encountered-during-first-run-after-upgrade-to-pro/#post-18859927) * Resolved by mail support. * As this is regarding the premium plugin, we’re not allowed to discuss it on this forum, as per the forum rules. * A patch for the issue will be released shortly. For now, users can use the general filters instead of clicking the “desktop” filter on the devices block. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] installation problem](https://wordpress.org/support/topic/installation-problem-170/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month ago](https://wordpress.org/support/topic/installation-problem-170/#post-18849185) * If you deactivate WordFence, does it resolve the issue? * Can you share a link to this site so I can take a look? If there’s an issue with tracking I should be able to see what the problem is from the front-end. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] United Kingdom and consent](https://wordpress.org/support/topic/united-kingdom-and-consent/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month ago](https://wordpress.org/support/topic/united-kingdom-and-consent/#post-18848027) * Hi [@alexescapesoxford](https://wordpress.org/support/users/alexescapesoxford/), * You’re right, after some digging I found that our articles are not up to date, I have updated the articles: * [https://burst-statistics.com/why-is-burst-privacy-friendly/](https://burst-statistics.com/why-is-burst-privacy-friendly/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] Great plugin, wished there was a lifetime license](https://wordpress.org/support/topic/great-plugin-wished-there-was-a-lifetime-license/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month, 1 week ago](https://wordpress.org/support/topic/great-plugin-wished-there-was-a-lifetime-license/#post-18846350) * Hi [@krysztofiakpatrice](https://wordpress.org/support/users/krysztofiakpatrice/), * Good to hear you like Burst Statistics! We don’t have a default lifetime license offer on our website, but we can always discuss. As we’re not allowed to discuss premium plugins on this forum, please contact us directly at support(at)burst- statistics.com. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] logged in users not visible in statistics](https://wordpress.org/support/topic/logged-in-users-not-visible-in-statistics/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month, 2 weeks ago](https://wordpress.org/support/topic/logged-in-users-not-visible-in-statistics/#post-18837953) * Glad to hear it’s resolved! * Yes, because the combined script is generated dynamically, it is stored in the uploads/burst/js directory. You could consider excluding that specific directory from your rules, that should fix the issue most likely. - This reply was modified 1 month, 2 weeks ago by [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] UI not loading](https://wordpress.org/support/topic/ui-not-loading/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month, 2 weeks ago](https://wordpress.org/support/topic/ui-not-loading/#post-18837925) * Awesome! Glad it’s been resolved! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] logged in users not visible in statistics](https://wordpress.org/support/topic/logged-in-users-not-visible-in-statistics/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month, 2 weeks ago](https://wordpress.org/support/topic/logged-in-users-not-visible-in-statistics/#post-18837910) * Can you share the .htaccess contents of this website? And possibly the URL of the website? It looks like there is a specific rule on the uploads directory that blocks loading the .js file, but this rule is not applied to the plugins directory. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] UI not loading](https://wordpress.org/support/topic/ui-not-loading/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month, 2 weeks ago](https://wordpress.org/support/topic/ui-not-loading/#post-18837899) * Can you copy the console errors in the browser, by right clicking on the screen, then click “inspect element”, “console”, then copy the errors you see there ( instructions for Chrome). * This should tell us more. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] UI not loading](https://wordpress.org/support/topic/ui-not-loading/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month, 2 weeks ago](https://wordpress.org/support/topic/ui-not-loading/#post-18836713) * This is probably due to caching, either in your browser or on your server. Can you try in an anonymous browser window? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] logged in users not visible in statistics](https://wordpress.org/support/topic/logged-in-users-not-visible-in-statistics/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month, 3 weeks ago](https://wordpress.org/support/topic/logged-in-users-not-visible-in-statistics/#post-18832477) * [@lekkerbezig](https://wordpress.org/support/users/lekkerbezig/) I’ve done some tests, but with default WordPress user roles there’s nothing in itself that prevents tracking. Possibly the templates for logged-in pages do not have the correct WordPress hooks required for the scripts to hook into. But hard to say without knowing the setup in more detail. * What is your setup? If I can recreate your configuration I can probably tell you more. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] Bug Report: Incompatibility with WordPress Multisite on OpenLiteSpeed](https://wordpress.org/support/topic/bug-report-incompatibility-with-wordpress-multisite-on-openlitespeed/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month, 3 weeks ago](https://wordpress.org/support/topic/bug-report-incompatibility-with-wordpress-multisite-on-openlitespeed/#post-18830861) * I think that blocking the tracking when AdGuard is active is exactly what they intend to do. But it should not block the back-end scripts and our website of course. We’ll see if they respond! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] Bug Report: Incompatibility with WordPress Multisite on OpenLiteSpeed](https://wordpress.org/support/topic/bug-report-incompatibility-with-wordpress-multisite-on-openlitespeed/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month, 3 weeks ago](https://wordpress.org/support/topic/bug-report-incompatibility-with-wordpress-multisite-on-openlitespeed/#post-18830583) * [@slavomir12](https://wordpress.org/support/users/slavomir12/) thanks for the information! Interesting. I suspect this is because AdGuard just blocks anything that has ‘burst’ included in the javascript source. Because anything on our site loads over a domain with ‘burst’ in it, all resources are blocked. * Same goes for the back-end scripts. These load over the burst-statistics plugin directory, which apparently gets flagged. * I don’t think there’s anything we can do to fix such brute force blocking. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)] Bug Report: Incompatibility with WordPress Multisite on OpenLiteSpeed](https://wordpress.org/support/topic/bug-report-incompatibility-with-wordpress-multisite-on-openlitespeed/) * Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/) * (@rogierlankhorst) * [1 month, 3 weeks ago](https://wordpress.org/support/topic/bug-report-incompatibility-with-wordpress-multisite-on-openlitespeed/#post-18830527) * Hi [@slavomir12](https://wordpress.org/support/users/slavomir12/), * Thanks for your report. I have tested Burst Statistics on a multisite environment just now, but the dashboard loaded without issues. So I wasn’t able to reproduce the problem. * If you can open the console in your browser (right click on screen, “inspect element”, “console”), then copy the errors you see there, and paste them here, I can check if there’s something that points us to the cause of the issue. Viewing 15 replies - 1 through 15 (of 5,638 total) 1 [2](https://wordpress.org/support/users/rogierlankhorst/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/rogierlankhorst/replies/page/3/?output_format=md)… [374](https://wordpress.org/support/users/rogierlankhorst/replies/page/374/?output_format=md) [375](https://wordpress.org/support/users/rogierlankhorst/replies/page/375/?output_format=md) [376](https://wordpress.org/support/users/rogierlankhorst/replies/page/376/?output_format=md) [→](https://wordpress.org/support/users/rogierlankhorst/replies/page/2/?output_format=md)