roosakyl
Forum Replies Created
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Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] A sudden drop in subscribersThank you so much @erania-pinnera ! Let’s continue via email 🙂
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] A sudden drop in subscribersHi @erania-pinnera ,
I have now submitted a request through the contact form and added the name of the other website on the request. Will you be contacting me through the request from now on?
Roosa
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] A sudden drop in subscribersThe same thing has just happened to our other site. There the drop was between April 8 and 9. We had 702 subscribers on April 8, and only 407 the following day. Has there been a similar issue on April 8?
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] A sudden drop in subscribersThank you so much! We’ll ask our coworkers to resubscribe for now. Luckily we have other channels for communicating urgent issues, but our WordPress site is the most important one.
Good luck figuring out the root issue!
Roosa
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] A sudden drop in subscribersHi @erania-pinnera ,
thanks for your reply! 453 subscribers is correct (though someone just subscribed 40 minutes ago and now we have 454). We use the website to inform our coworkers about current issues, and it would be important to get everyone back on the list as soon as possible.
We could of course ask our coworkers to resubscribe, but I’d like to know if it would be possible to return the list back to the state it was just before April 1? It would also be important to find out what caused this issue in case it happens again.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] A sudden drop in subscribersHi,
thank you for the reply! I have personally subscribed to the newsletter with my email, not with Twitter or other third party services. We lost 268 subscribers overnight, myself included. Me and at least four other people didn’t unsubscribe themselves, but they were still deleted from the list.
Have any APIs been recently deleted that could have caused this?
Roosa
Hi Bruce,
thank you so much for your help! Have a nice day 🙂
Cheers, Roosa
Hi Stef! Thank you so much, we now have access to our stats 🙂 I needed to do the reverification once more, but it worked instantly.
Thank you again for your help!