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  • Thread Starter sarsi02

    (@sarsi02)

    Hi, I have verified that the email notifications are configured correctly for all of the forms we have and emails were active, and I also tried deactivating other plugins but none of them are directly affecting the issue. Sending email tests via WP Mail SMTP -> Tools were successful. I also asked our host provider, and there were no firewall blocking nor disk issue. What could be the problem?

    Thread Starter sarsi02

    (@sarsi02)

    That worked. Thank you!

    Thread Starter sarsi02

    (@sarsi02)

    hello @nathvi. just sent a ticket. WooCommerce Support: Ticket #4460721

    hope tou can help us fix this issue. thanks! we really need to make this work and get reopen again!

    Thread Starter sarsi02

    (@sarsi02)

    Hello @chrism245 This was the screenshot: https://www.screencast.com/t/ZxFnq0W4fkeA
    our checkout page was: https://tinybrickoven.com/cartflows_step/checkout-page/

    System Status Report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://tinybrickoven.com
    Site address (URL): https://tinybrickoven.com
    WC Version: 5.9.0
    REST API Version: ✔ 5.9.0
    WC Blocks Version: ✔ 6.1.0
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.8.0
    Log Directory Writable: ✔
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 8.0.12
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 4000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.32-MariaDB
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.9.0
    WC Database Prefix: wphy_
    Total Database Size: 46.25MB
    Database Data Size: 44.20MB
    Database Index Size: 2.05MB
    wphy_woocommerce_sessions: Data: 0.19MB + Index: 0.01MB + Engine MyISAM
    wphy_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wphy_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.09MB + Engine MyISAM
    wphy_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_actionscheduler_actions: Data: 0.53MB + Index: 0.14MB + Engine MyISAM
    wphy_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_actionscheduler_logs: Data: 0.17MB + Index: 0.13MB + Engine MyISAM
    wphy_addonlibrary_addons: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
    wphy_addonlibrary_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_bulkgate_module: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wphy_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_comments: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wphy_e_submissions: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
    wphy_e_submissions_actions_log: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wphy_e_submissions_values: Data: 0.07MB + Index: 0.03MB + Engine MyISAM
    wphy_frm_fields: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wphy_frm_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_frm_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_frm_item_metas: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_newsletter_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_newsletter_templates: Data: 1.04MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_scheduled_tasks: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_mailpoet_scheduled_task_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_mailpoet_sending_queues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_statistics_bounces: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_subscribers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_subscriber_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_user_agents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_options: Data: 4.95MB + Index: 0.23MB + Engine MyISAM
    wphy_postmeta: Data: 21.52MB + Index: 0.60MB + Engine MyISAM
    wphy_posts: Data: 14.95MB + Index: 0.14MB + Engine MyISAM
    wphy_smsalert_renewal_reminders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_ta_link_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_ta_link_clicks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wphy_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_usermeta: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
    wphy_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wphy_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wphy_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_wc_order_product_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wphy_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wphy_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wphy_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_woocommerce_square_customers: Data: 0.26MB + Index: 0.31MB + Engine MyISAM
    wphy_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wphy_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphy_zettle_queue: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphy_zettle_woocommerce_id_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 85
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 1
    e-landing-page: 2
    elementor_library: 8
    frm_form_actions: 2
    frm_styles: 1
    mailpoet_page: 1
    nav_menu_item: 21
    page: 10
    post: 3
    product: 124
    revision: 941
    shop_order: 99
    shopengine-template: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (18) ###
    
    Autoptimize: by Frank Goossens (futtta) – 2.9.2
    CartFlows: by CartFlows Inc – 1.7.1
    Code Snippets: by Code Snippets Pro – 2.14.2
    Elementor Pro: by Elementor.com – 3.5.0
    Elementor: by Elementor.com – 3.4.7
    Essential Addons for Elementor: by WPDeveloper – 4.9.6
    Insert Headers and Footers: by WPBeginner – 1.6.0
    Jetpack: by Automattic – 10.3
    LiteSpeed Cache: by LiteSpeed Technologies – 4.4.3
    Star CloudPRNT for WooCommerce: by lawrenceowen
    athompson1
    gcubero
    fmahmood – 2.0.3
    
    Delivery & Pickup Date Time for WooCommerce: by CodeRockz – 1.3.15
    Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 3.0.8
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.19 (update to version 1.25.20 is available)
    WooCommerce Square: by WooCommerce – 2.7.0
    Tipping for WooCommerce: by WPSlash – 1.0.7
    WooCommerce: by Automattic – 5.9.0
    WP Mail SMTP: by WPForms – 3.2.0
    Smush: by WPMU DEV – 3.9.2
    
    ### Inactive Plugins (4) ###
    
    BulkGate SMS Plugin for WooCommerce: by BulkGate – 2.0.31
    PayPal Zettle POS: by PayPal – 1.5.0
    ThirstyAffiliates: by Caseproof – 3.10.3
    WooCommerce Payments: by Automattic – 3.2.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #981 - /shop/
    Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: ❌ Page ID is set
    but the page does not exist
    
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Twenty Seventeen
    Version: 2.8
    Author URL: https://ww.wp.xz.cn/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    
    ### Action Scheduler ###
    
    Complete: 438
    Oldest: 2021-11-11 03:16:04 -0500
    Newest: 2021-11-15 15:34:28 -0500
    
    Pending: 2
    Oldest: 2021-11-21 23:53:36 -0500
    Newest: 2021-11-22 13:13:05 -0500
    
    ### Status report information ###
    
    Generated at: 2021-11-15 21:09:16 -05:00
    

    Has this issue been resolved? We are having exact issue. Could you tell me what did you do about it?

    I already setup our wordpress timezone into Newyork time as well as our cpanel but the time printed on receipt was stil not correct. I also checked the plugin Delivery & Pickup Date Time for WooCommerce By CodeRockz, and it was the same. Is there a way we could change the timezone on the order-handler.php?

    Actual Order time: November 11,2021 4:22am New York Time
    Printed time on receipt: Novemver 10,2021 11:22pm

    Hoping for your reply! Thank you! 🙏`

    Thread Starter sarsi02

    (@sarsi02)

    Thank you so much!

    Hi, I am having the same issue, could you please let me know what hooks that I need to change in php file do to address this? Your reply is very much appreciated. Thanks!

    • This reply was modified 4 years, 7 months ago by sarsi02.
    • This reply was modified 4 years, 7 months ago by sarsi02.
    Thread Starter sarsi02

    (@sarsi02)

Viewing 8 replies - 1 through 8 (of 8 total)