shieldfactory

Thanks @threadi for your answer and the advice. We shall pass our questions on to the relevant entities, that you mentioned. Thanks once again.

Would anybody be able to kindly help us out in terms of our issue?

Thanks.

@macmanx

Hi and thanks for getting back.

That’s not really, what our question was about. Our question was if it was possible to somehow attain information easily on what editors are currently being used for which pages on our site and if there are mutiple ones in use at the same time.

Ie. there are internet-based services, which can scan a given website and tell the owner which technologies were being used to build that site.

We are looking for something similar, just that in this case, it should be a tool or website that scans our site and reports back and displays a list of editors, plugins etc. which are currently in use.

We are looking forward to a reply.

@ronaldvw

Hi and thanks for getting back to us so swiftly.

We read your reply and am left with a couple of questions.

Since the page includes shortcode from both the WPBakery Page Builder plugin and at the same time shortcode from the Visual Composer plugin, what would be the best way of dealing with the problem if we wanted to a) avoid any more issues with faulty rendering of the design and b) remove all the shortcode from Visual Composer, so the only shortcode left would be the one from the WPBakery Page Builder plugin?

Is there any way of analyzing the code apart from trail and error as we had (coincidentally) done last time? We’d like to make sure, that we are aware of what part of the design is based on which plugin so we can fix these design issues.

As to your request to contact Lumise, we have done this several times now and the company is not very responsive. When it finally was, it asked us – the first time – for a link to our website as well as login and password to the very same. There were mismatching names for the person, signing with their signature and for the name, stated in the email headers. We interpreted this as a hacked email account, rejected the idea and asked for an explanation. After this, there was no response. We then posted an official bug report within their plugin that was never read nor replied to (this is now about a month ago) and we also sent another mail to a secondary email account with a different domain name, that we later found under their “Contact” menu. However, the response, signature and email header name were the exact same. This time “Sophie” repeated the same request and tried to calm us with the following message:

Dear, thanks for your email.

Regarding the issue of providing website login information to check, don’t worry we will not change or delete anything on your website. There will be a lot of issues that can affect such as website configuration or conflicts between 3rd party plugins. That’s why we need your login information. If you’re not willing to share it, please send me a video specifically of the problem you’re having. We will re-present on our test site to test.

Thank you!

We never ever heard of a company – even one, providing a 3rd party plugin – requesting the login and password for a WordPress website in order to “check the website for issues”.

As such, we have an issue with contacting and getting support from Lumise and if we cannot do that, we cannot figure out where the issues are happening when the rendering of the page goes awry. As mentioned before, changing product images in either the “Product” category in WordPress and/or in the product category within the Lumise plugin shouldn’t really affect the youtube video shortcode, which was made in the Visual Composer plugin, enlarge the product icons to the full width of the page or show some additional shortcode under the icons – if one looks at it the logical way. So just that issue is puzzling.

In theory – could installing of the Visual Composer in WordPress fix the issue and would it be possible – although probably not advisable – to run the two designer plugins at the same time or…?

Looking forward to any reply.

Thanks in advance.