shift8
Forum Replies Created
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Forum: Plugins
In reply to: [Shift8 CDN] Excluding more than one item from cacheI have verified the bug that you initially outlined here. I have to thank you for taking the time to submit this information as with people like you engaging in support you are improving the quality of the free software.
The ignore url text area in the CDN Settings of the plugin should now properly be processing one URI to ignore per line. It accepts a single asterisk as a wildcard if you wanted to pattern match a partial filename , for example these two lines would work :
/wp-content/uploads/2023/06/IMG_6110*
/wp-content/uploads/2023/12/Screenshot-from-2023-12-20-14-04-13*Please update your plugin to v1.66 and let me know if the issue is resolved for you. Happy to troubleshoot further if needed.
Forum: Plugins
In reply to: [Shift8 CDN] Excluding more than one item from cacheReally – I’d have to verify this on my side and see if there is an issue with the exclusion logic.
Forum: Plugins
In reply to: [Shift8 CDN] Exclude CacheHey there! Sorry about the delay in responding. Supporting free software is a challenge but I’ll try my best to accommodate
I think adding a line in CDN settings to exclude
/wp-content/cache/(.*)should work – does it not for you?If it does not its possible that the URLs that are being rendered are being interfered by another plugin
Forum: Plugins
In reply to: [Shift8 CDN] Paid Plan Tech IssuesHello,
I believe the issues in the support ticket were resolved so I am closing this issue now. Feel free to contact directly or open a new ticket if you would like further assistance.
Closing issue for now, feel free to reopen or contact directly if you want us to troubleshoot further
Forum: Plugins
In reply to: [Shift8 CDN] TranslationThank you this is added to the roadmap
Forum: Plugins
In reply to: [Shift8 CDN] You’ve blocked traffic from Hong KongHello!
First of all sorry to hear you are having these problems!
I just tested the endpoint that would be serving the Hong Kong region and it is indeed working for me. Can you provide the CDN prefix or the URL that you are attempting to serve through the CDN that is generating the 502 bad gateway error?
I’d like to emulate the exact conditions that you are experiencing. If at all possible just click the “support” tab in our plugin settings and paste the debug information that is collected there. This will help me understand the environment that is being used that produces the problem.
Thank you!
Ok our merchant service is sending those out so we’ll look into the email notifications through that service.
I’ll wait to hear back from the originating issue in this thread and we can assist with troubleshooting.
Our support email was never what was listed here in this message, not sure where you got that email address.
Regarding the originally reported issue, it would be immensely helpful if @mediciner could provide the originating URL that is being requested that generates the SSL error.
There are a multitude of reasons why this might happen to a person, but the expiration date of our SSL certificates is currently May 2024
Forum: Plugins
In reply to: [Shift8 CDN] CDN is down!Our CDN endpoints , in order to connect, may have a baseline best practice minimum requirement to consier an SSL connection valid. I’m happy you were able to figure out the issue!
Forum: Plugins
In reply to: [Shift8 CDN] CDN is down!If I use Qualsys SSL Labs free online SSL checker, and enter your website address, the attempt just times out.
Then I found another free SSL certificate checker and ran it against your site, it works and validates correctly. So maybe my original assessment is still happening somehow. Your welcome to double check but the first thing I always check when looking into these types of problems is can I just wget that test file directly from the command line of one of the CDN endpoints, and I cannot so that usually rules out a lot.
Forum: Plugins
In reply to: [Shift8 CDN] CDN is down!Hello,
The backend proxy fetch is failing resulting in the 502 gateway error. If I just try to wget the test file from your site directly, this is what I see :
curl -v <your site>/wp-content/plugins/shift8-cdn/test/test.png
About to connect() to <your site> port 443 (#0)
Trying x.x.x.x…
Connected to (x.x.x.x) port 443 (#0)
Initializing NSS with certpath: sql:/etc/pki/nssdb
CAfile: /etc/pki/tls/certs/ca-bundle.crt
CApath: none
NSS error -12190 (SSL_ERROR_PROTOCOL_VERSION_ALERT)
Peer reports incompatible or unsupported protocol version.
Closing connection 0
curl: (35) Peer reports incompatible or unsupported protocol version.Looks like an SSL configuration issue on your side?
Forum: Plugins
In reply to: [Shift8 CDN] CDN is down!Hello,
As per my previous response , it looked like your web host was mistakenly identifying the CDN “fetch” request as automated bot traffic and blocking it.
Its best if you reach out to your web hosting provider to remove this security option. If they request a list of IPs to whitelist, let me know and I can send that to you directly.
Forum: Plugins
In reply to: [Shift8 CDN] CDN is down!Hello!
Apologies for the issue you are having. We see this from time to time because some web hosting providers try to maximise resource allocation by trying to “detect” automated traffic from IP addresses that they dont feel is legitimate traffic.
Sometimes this happens to our CDN (And others I’m sure). Each CDN endpoint will “fetch” the request from your web host and store it in memory until it expires. The fetching that happens may be considered automated “bot” traffic by your web hosting provider.
This doesnt happen for all endpoints, but the busier ones may hit whatever threshold your web hosting provider has, as is evidence when I check one of our endpoints to try to get your website :
Resolving <your website> (<your website>)… x.x.x.x, ::1
Connecting to <your website> (<your website>)|x.x.x.x|:443… failed: Connection refused.
Connecting to <your website> (<your website>)|::1|:443… failed: Network is unreachable.You can reach out to your web host to confirm this. They may ask for a list of IP addresses to whitelist , depending on your policies. You can contact us directly or message here if you need that list.
Thank you!
Forum: Plugins
In reply to: [My Calendar - Accessible Event Manager] Import export not workingYou can import events using Pro
How do you export events using pro?