Simrandeep Singh

Hi @jtphelan

Yes, we are in business and I replied to your email. Let’s continue the support conversation on email.

Hi @vallesierra7

We have already replied to your ticket on our helpdesk and also fixed the issue on your site.

Thank you

Hello @chunkysquirrel

I apologize for the unpleasant experience you shared with our support service. Customer satisfaction is important to us, and we value our customers & their needs. 

We always help our customers with their requirements by adding their suggestions to our plugin or by providing custom code solutions.

About your support request, your requirement was a custom solution, and you won’t find your required functionality in any of the Elementor addons plugins. We tried to help you with custom code, so you or your client don’t have to suffer. 

Also, you mentioned in your ticket that your client would need custom coding for every change in the future; it is not true. There seems to be some misunderstanding. As the solution we’ve provided (Custom Code) only requires you to add a map on a page along with all the pins. It is a ONE-TIME solution and doesn’t require any changes in the future. 

To help you best from our side, we’ve asked for admin access to your website so that our team can add custom code ourselves for your convenience only. 

Many of our customers are not technical specialists, so to run the process smoothly & not hamper the website, we prefer to add the code from our side only. Your requirement was complex & was a chance you could not add the code yourself, so we asked for your website access. I hope you understand this! 

Regarding your refund, you requested a refund on 2nd June (Friday) after our working hours. The following 2 days were Saturday & Sunday, and we were off on weekends. We checked your ticket on Monday and immediately issued you a refund. Sometimes refunds are reflected after a period of time in the account, and it takes 2-3 days to reflect in the account. You might have raised a dispute on the weekend.

Again, We are sorry you had a bad experience with our team.

Hi @razalyne

It is clearly mentioned in our policy that refunds will not be granted on renewals. We send email 2 weeks prior to the renewal date and you can always cancel the subscription during this period.

You can check our policy here – https://powerpackelements.com/terms-conditions/

Thank you

Hi @logiceverest

There is a JS error in the functions.js file of your theme which is preventing the timeline from working.

You need to fix that error and timeline will start working.

Thanks

The issue has been fixed and update is available. Please update PowerPack to v2.7.4 to get the fix.

Thanks

Hi @adage

They seem to have modified the code of our plugin. You must contact the theme support because we can’t help with the modified code.