snippet24
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Hi @mosesmedh
I’m happy to say I contacted the hosting mentioning the reasons that points to a server related issue, and after that it seems to have been fixed (they told me they changed some server parameters (which only they can adjust) . Just for reference: I previously completely deleted Woocommerce data using
define( 'WC_REMOVE_ALL_DATA', true );and after installing the issue persisted, so I indicated this as well to the hosting support.Thank you all for the guidance through this matter, I’m marking the thread as solved.
Kind Regards
Also I don’t know why reviews are not showing, checked : general product settings, comment settings, the only one missing is here, but I cant enable it , it doesn’t get saved : https://drive.google.com/file/d/1KlRqCv-5UVzSPByZa2mXEuAzcFBzSTlf/view?usp=sharing
This is happening in storefront theme too.
- This reply was modified 8 months ago by snippet24.
Hi
Could you please confirm whether the screenshot was taken in your local environment or on a staging site with your host? If it’s from a local setup, which environment are you using?
The first screenshot is from a local WAMP server (you can also see the “localhost” in the screenshot details
I’ll hold off until I hear back from you. In the meantime, please run a test on your local environment using the Storefront theme, with all plugins disabled except WooCommerce, so we can better understand the behavior of the issue.
Ok, I tested at least ten times, and none of them crashed or displayed the message “there was an error getting your inbox”.
Hi @mosesmedh
Thank you for getting back to us and for the update. Could you clarify where exactly the error you shared is showing—are you seeing it in the log?
Yes console log.
I’d also like us to try a different approach. Please export your site to a local environment (such as WP Local, XAMPP, or WAMP) and check whether the same issue occurs there as well.
Yes I’m afraid is still happening, https://drive.google.com/file/d/1cEQ1hYnHrHxBq3VloI2W-hY0wXM5OQA8/view?usp=sharing but most of time its loads correctly, I should do more tests to be sure I guess? the screenshot happened once only, but I did get more 500 internal errors on : GET
http://localhost/wordpress/wp-json/jetpack/v4/connection?_locale=usereven though it loaded the inbox.
Update2: it happened a second time the classic error “Unable to load the inbox” but it is much less frequently than in the live site.
Once set up locally, run a conflict test by keeping only WooCommerce active, switching to a default theme, and deactivating all other plugins. Then check if the issue persists in that environment.
I will do that tomorrow as well my previous tests were with all plugins enabled.
I have further info though and a theory: it seems like even though first load of the inbox happens it also creates the bug / crash, if i click on “dismiss” in any inbox item it crashes like this (oj this happened on first; try I have to do more tests):
https://drive.google.com/file/d/1BI5JRPQXc37_rVUB9q6pSYZ_saaCgi2I/view?usp=sharing
Could it be related to heartbeat?
Update: seems like it is default the additional info when attributes are set in shipping (so the plugin mentioned above was successfully uninstalled). I do noted now I have issues setting a product to allow reviews. Reviews are enabled in general settings, but if I try to enable them in a product with quick edit or regular in “Enable reviews” under “advanced” it doesn’t get saved. If the plugin for reviews is disabled I actually get:
Uncaught (in promise)
Object { code: "fetch_error", message: "You are probably offline." }
code: "fetch_error"
message: "You are probably offline."I will do further tests tomorrow as is late here.
- This reply was modified 8 months, 1 week ago by snippet24.
Hi @mosesmedh
I will clarify: we had long time ago the Woocommerce site, but then it was decided to redirect to Mercadoshops and use that instead. But now the idea is to resurrect the website with the old Woocommerce, so no migration was done actually of data between platforms, we are just reactivating the old site with Woocommerce. The idea is to get it working.
- This reply was modified 8 months, 1 week ago by snippet24.
I noticed something odd: even though the plugin “Custom Product Tabs for WooCommerce” is disabled and in the case of the staging site is deleted, I’m still seeing the tab: “informacion adicional” in the product pages. Screenshot: https://drive.google.com/file/d/14UNEQJrbdWQ7uoK-nRddSLz4f3o_kQp4/view?usp=sharing
Hi @frankremmy ,
Yes this is expected behavior as we are looking forward to go back to Woocommerce from Mercadoshops, but we need the site to be stable before doing so. Some days ago I temporally disabled the redirection in Cloudflare to see if the problem was gone with it, but it wasn’t.
Also, your System Status Report you shared includes the live site link. Do you happen to have a staging site we can reference for further testing? If so, could you please share the staging site URL?
Sure here it is:
https://www.klotho.cl/klothodebug/
let me know if you want me to also clear/reset the same items in the sating site as well and to delete the failed log items too.Update: i have to disable all the other plugins in the staging site will do so now, do note the active theme is Twenty Twenty-Four
- This reply was modified 8 months, 1 week ago by snippet24.
Hi @frankremmy ,
Done step 1 and 2, on first load it loaded correctly the home internal page, but on the second load it failed with the “There was an error getting your inbox. Please try again.”. Here there are the HAR files. The first one is the first load, and the second is for the failed second load.
https://drive.google.com/file/d/1lzCazbfHt7dBy86kJSVuRI_Kfv5HzUdr/view?usp=sharing
https://drive.google.com/file/d/1DQNGMfLaanRVnskfAAOVVWqEicYZm62D/view?usp=sharing
Do note i did look up for sensitive data but since I don’t have much experience with .HAR files if you find any sensitive data please let me know to remove them asap.
Regarding incognito mode, I’m not sure if you mean loading the page after the crash and seeing if it returns timeout or 503 error?
- This reply was modified 8 months, 1 week ago by snippet24.
Hi, Ok, tried again just to be sure, with all other plugin deactivated but WooCommerce on the third loading try I got again “There was an error getting your inbox. Please try again.” Sometimes is able to load it and some times is not. For example i got “https://www.klotho.cl/wp-json/jetpack/v4/connection?_locale=user with error 503 on that one.
A .HAR file from your browser capturing the error (please make sure to remove any sensitive information).
Question how to be sure it doesn’t contain sensitive info?
Latest System Status Report from your staging site (WooCommerce → Status → Get system report).
https://drive.google.com/file/d/1f8Ph9OAoc3zD0a9Wv6RFxFMgq3YSjruQ/view?usp=sharing
Also, have you tried checking the issue in an incognito/private browser window? This can help rule out browser caching or extension interference.
When the error happens I try to load on a different Firefox container, to discard cache, but you mean logging in another container?
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
- Capabilities – Reset Capabilities
- Clear customer sessions -Clear
Hi, it seems doing so fixes the loading but only for the first time then the error occurs again. Theres an error that always appear with the bug:
Uncaught (in promise)
Object { code: "invalid_json", message: "The response is not a valid JSON response." }Is it good idea to share a .HAR file? let me know if that is a good option.
Forum: Plugins
In reply to: [LiteSpeed Cache] Compatibility with Cloudflare PluginThank you, I understand, I will mark it as solved.
Hi @shahzeenfarooq !
Thank you! I will 😉
Please don’t offer to send or post logon credentials on these forums: https://ww.wp.xz.cn/support/guidelines#the-bad-stuff
It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.
Understood.