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  • Most likely it is the hosting companies responsibility. If you aren’t sure of what you are doing, don’t mess with the php.ini file. File a support ticket with your provider.

    Having said that, I was able to fix it myself from cPanel (I’m using Bluehost.com for my hosting). Your hosting provider may or may not provide cPanel, and it may or may not have the ability to recreate the php.ini file. This is, in general, what should be done:

    You will need to install a new php.ini file. Then, any changes you had previously made to the php.ini file, you will need to modify again. You can create a php.ini file in the cPanel using the PHP Config tool. Make sure you are using PHP5 (Single php.ini). Save the Changes. Mark the checkbox for Ioncube. Click on “INSTALL PHP.INI MASTER FILE”. This creates a file in public_html named php.ini.default. You will need to rename that file to php.ini . This file can be renamed using the File Manager inside cPanel.

    Once again, this worked for me on bluehost.com. It may not work for others. It may break your entire site. Be sure and make a backup of your php.ini file so that you can replace the new php.ini if it does not work. While I am a strong fan of experimenting to figure out how things work, be sure and retain the capability to get back to a working configuration before you start.

    TerrificTony, I had exactly the same problem. I ended up recreating my php.ini file and the problem was fixed. My hosting provider had updated the version of php on the server, but I was still running the old php.ini file.

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