SpreadsheetConverter
Forum Replies Created
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Forum: Plugins
In reply to: [Import Spreadsheets from Microsoft Excel] Remove table from iframeHi,
Thank you for using SpreadsheetConverter.
Yes, WordPress plugin is designed to make embedding the calculator into WordPress site a piece of cake. You can view the Html source and edit the width and height of the iframe. However, removing the inner table element requires user to manually edit the .htm source and create a zip again. If you need further assistence on this, please send a support mail to [email protected].
We also offer a Theme Designer tool to customize the theme of the calculator. Learn more at:
https://www.spreadsheetconverter.com/news/introducing-themedesigner/Have a great day!
Forum: Plugins
In reply to: [Import Spreadsheets from Microsoft Excel] Update calculatorSorry for the delay. That is not a common occurrence. Please contact support@spreadsheetconverter and advise on the version of excel, Spreadsheet Converter and WordPress you are using with the spreadsheet.
Forum: Plugins
In reply to: [Import Spreadsheets from Microsoft Excel] I think plugin need to be updatedThank you for your question. A quick answer is to use Theme Preview.
See https://help.excelwraps.com/support/online-help/help-the-theme-preview-toolbar/However, we don’t handle support via the review boards and we would like to suggest you to email your query to our support email [email protected]. There you should get prompt and detailed reply.
Forum: Plugins
In reply to: [Import Spreadsheets from Microsoft Excel] I think plugin need to be updatedHi there, we have replied to your support query in the email. Please take a look. It is working perfectly fine when we uploaded one of our example BMI calculator.
See https://test.sucrotech.com/test-bmi-calculator/
So I’m sure it will work with your own calculator too. Thanks for reaching out to us.Dear customer, we regret that our solution did not work well for you. It can take a few attempts to get the result that you want. Please note that as you can see from our website, we do get spontaneous thank-you-notes from hundreds of happy customers, so the experience you report is quite uncommon.
I don’t think there is any software developer in the world that even attempts to fix problems that they cannot recreate. I suggest you contact our support again and help them recreate the issues you are having. If they can’t, it seems the problem may be in your end. In that case, please use our generous money-back guarantee.
Forum: Reviews
In reply to: [Import Spreadsheets from Microsoft Excel] buggy plugin and awful softwareHi,
Thanks for sending the error details. Our developers are investigating on this and we might need a temporary login to your WordPress site.
We have sent you 30-day trial key for SpreadsheetConverter Excel add-on in a separate email. Let us know if you run into issue when activating the key or when converting your spreadsheets.
We have tutorials on how to embed on the most popular CMS and blogging site here:
https://www.spreadsheetconverter.com/support/tutorials/
(please scroll to the bottom of page)For WordPress site, please take a look at this online help page.
https://www.spreadsheetconverter.com/support/online-help/help-wordpress-plugin-to-import-spreadsheets-from-microsoft-excel/We can continue this conversation in our support ticket if you will, where you can attach files too and a pool of professional engineers can support you.
Thank you for your interest in SpreadsheetConverter.
Forum: Reviews
In reply to: [Import Spreadsheets from Microsoft Excel] buggy plugin and awful softwareHi,
Sorry to hear that our plugin generated error in your case. If you could share us the error details, we could fix it and it would help other users too. We also like to tell that currently there is no pending bugs in our backlog.You do not need paid software to try it for 30 days. We offer free 30-day trial key for our Excel add-on which will enable you to try the WordPress plugin too. You just need to send us an email at [email protected].
You just need Microsoft Excel (any version) to try the SpreadsheetConverter Excel add-on. We offer free samples included in the installation so you can first convert them to see if everything is alright.
You can even send us your spreadsheet to [email protected] so we will convert for free for your evaluation purpose.
If you are getting any errors while using the Excel add-on, just email us at [email protected] and support ticket will be raised automatically.
Our product has more than 16k active users worldwide and thousands new users purchase every year. We are offering this solution for more than 17 years now. Certainly users can face different issues due to difference in their production environment but we are committed to fix them as soon as possible.
It is our humble request to contact our support before you post a review here.
Forum: Plugins
In reply to: [Import Spreadsheets from Microsoft Excel] FREE SCAMHello,
It seems that you have not read our FAQ yet.
It says:
This plugin for WordPress is free, can I also get SpreadsheetConverter for free?No, there is no free version of SpreadsheetConverter. Prices for unlimited, lifetime licenses for the current version start at $127 (there are no extra fees per server, month, page or visitor).
Additionally, if you have made a support request and it is not answered, please let us know. We answer 80% of queries within 6 hours and we have mentioned on our support form that we can reply within next business day. See
https://www.spreadsheetconverter.com/support/contact-support/Without knowing your email address, we can not verify if you are our legitimate customers. So before posting a negative comment, please make sure you have contacted our support team along with your email address and license info.
Best Regards,
KevinWe are marking this support ticket as resolved as we have not heard back from the user after we sent our replies with possible fixes.
We request the user to open this ticket or raise a new one if the issue persists at his end.Hi, thanks for your question.
We find that you are using WordPress version 4.9.8 but we could not know if you are using the classic editor or new Getunberg editor. You should see the ‘Embed SSC Calculator’ button in the Classic editor when creating a new post or page. See
https://www.spreadsheetconverter.com/support/online-help/help-embed-a-live-spreadsheet-in-wordpressFor Gutenberg editor, we are very near to update the plugin to support it.
Let us know how we can help you better.
Regards,
SSC Teamwe are also having the same problem. It takes a long time on updating the site. The site is on WordPress & is on CDN server. URL: wp2.spreadsheetconverter.com
Thanks