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Viewing 15 replies - 136 through 150 (of 2,535 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @nalticus

    I’d recommend installing and activating a free plugin called Disable Real MIME Check.

    Once you’ve uploaded your file disable and delete this plugin again.

    Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @analyticsacdm

    I’m afraid our theme support teams don’t offer any Google Meets or similar.

    you could try posting on the custom code solution thread for some input.

    https://stackoverflow.com/questions/20752318/wordpress-add-a-class-to-menu-link

    Or alternatively consider hiring a developer to iml=plement Google Tag manager into your website.

    Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @alexaguirre13

    To achieve this type of customization I’d recommend using Google Chrome Developer Tools. You can right click anywhere on your webpage to select ‘Inspect Element’, the HTML and CSS properties show up right in your browser.

    This should allow you to locate the correct CSS Classes and then write your own custom CSS to make adjustments to thos.

    Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @boppar

    That’s great to hear you have solved this and we’ll therefore mark this forum topic as resolved.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @pxmalye

    You can add custom CSS to a WordPress installation by navigating to WordPress Admin > Appearance > Customize > Additional CSS

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @pxmalye

    To achieve this type of customization I’d recommend using Google Chrome Developer Tools. You can right click anywhere on your webpage to select ‘Inspect Element’, the HTML and CSS properties show up right in your browser.

    Inspecting the CSS elements on your site using Chrome Developer tools below is the CSS that controls the colour of the Place Order button.

    Image Link: https://cloudup.com/cagfqi8_eO6

    
    .wc-block-components-button:not(.is-link).contained, .wc-block-components-button:not(.is-link).contained:active, .wc-block-components-button:not(.is-link).contained:disabled, .wc-block-components-button:not(.is-link).contained:focus, .wc-block-components-button:not(.is-link).contained:hover {
        background-color: #1e1e1e;
        color: #fff;
    }
    

    Changing the background-color: element of that CSS allows me to change the color of the buttons on your site.

    Image Link: https://cloudup.com/cmMencmBTRP

    I hope this helps.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @embercide

    I fear comments such as calling GA4 a “beta” is misleading, considering it launched almost 2 years ago and the current UA tracking pages are now showing notices that UA will cease in just over 12 months.

    As the GA4 system is still under heavy development by Google they should hopefully be adding more advanced e-commerce tracking capabilities to that in the future. Still considering the GA4 platform as BETA in some respects I wouldn’t consider misleading.

    At the moment the UA method of tracking when using Enhanced eCommerce seems to provide the best trackable data set for store owners.

    Is this simply a distraction from the fact this plugin still does not support GA4 and no intention to do so in the near future?

    The free WooCommerce Google Analytics Integration fully supports tracking with GA4 and you can enable GA4 tracking from within the plugin settings like this example below.

    Image Link: https://cloudup.com/cqrcgylRwlW

    It’s worth noting that UA and GA4 cannot be tracked by the plugin at the same time. Therefore you’d need to choose whether you wanted to use the UA tracking method or the GA4 tracking method on your site.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @stestory

    Thanks for providing the screenshot below from your sites Processing Email settings page.

    Image Link: https://cloudup.com/cZLjXGxlxXE

    Looking at one of my test sites which is using the latest version of WooCommerce I see the option to copy the template files to my theme.

    Image Link: https://cloudup.com/cqi3umFhBzt

    After copying the template file to my theme I then see this message instead.

    Image Link: https://cloudup.com/c9xAXtsMf42

    My intial thoughts are it could be one of two reasons you’re not seeing the email copy features on your site.

    1. There is a permissions issue on the server folders of your WooCommerce plugin or your WordPress theme which is preventing the files from being automatically copied. Therfore the copy options are not displaying for you.

    2. A plugin or a theme you’re using on your site is for some peculiar reason not allowing the files to be copied. Therfore hiding those features.

    To see if that is the case for 2 we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If neither of those possibilites ar the cae you can manually copy the template file from the WooCommerce pluings /templates/ folder over to your theme by accessing your site via FTP or your web hosting packages file manager as that apporach shuold still work for you.

    I hope this helps.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @comyu

    With regards to experimental features, those would always be subject to change within the software. If they do change in the future the WooCommerce developers will however try to not have those changes affect sites using existing code filter implementations.

    The filter will not have any negative effect on refunds or payment gateways.

    It’s also not possible to change the tax without using the filter referenced within the WooCommerce development Wiki.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @maddison5,

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with not being able to login to a WordPress installation via WP Admin on which WooCommerce is activated on.

    I’m not too sure what could be causing a redirect on your site. One possibility I can think of is that you possibly have this setting below located at WooCommerce > Settings > Advanced set to the homepage of your site.

    Image Link: https://cloudup.com/cp2-qquYT3N

    If you visit the /wp-admin/ link on your site after logging in can you access that page?

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @javicarmona3

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce, PayPal Payments, WooCommerce Payments and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with your checkout pages.

    Test Site default checkout page: https://woostaging.mystagingwebsite.com/checkout/

    Test Site WooCommerce Blocks checkout page: https://woostaging.mystagingwebsite.com/wc-checkout-block/

    Note:
    The PayPal payments plugin has not as yet added support for the WooCommerce Blocks checkout block so you won’t see that payment method displaying within the checkout block. You can find a list of all the payment gateways which have added support for the new checkout block on this page of WooCommerce.com.

    https://woocommerce.com/document/cart-checkout-blocks-support-status/

    Looking at your sites checkout page below it seems something on your site is preventing the Ajax functionality from loading. Checking using the browser console this is the error message which is displaying.

    Image Link: https://cloudup.com/cOS4eKpeI-w

    A 403 error is what is referred to as 403 Forbidden indicating that something is preventing the ajax functionality from loading.

    https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/403

    Looking at the output of this checkout page https://www.goldwash.es/checkout/ and the contents of your sites system status report it seems that a particular checkout page has been built using the Elementor page builder plugin.

    From what I’m seeing on the checkout page, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce preventing the Ajax functionality from loading.

    To see if that is the case we’d initially suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce, PayPal Payments along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched themes if the behaviour is resolved you can then enable your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @ganiyuidris69,

    my payment is disabled, i tried to edit my details for it says account suspended however my stripe account is active and working well, my deposit is also active, it says my next deposit is January 26..

    WooCommerce Payments uses what is called a Stripe Connect/Express account and these accounts are not related to a standard Stripe user account.

    If you contact our support team over at WooCommerce.com referencing what you’ve written above they will be able to take a closer look at your WooCommerce Payments account for you and help with this.

    You can contact our support team from this page of WooCommerce.com below, when submitting your support request select WooCommerce Payments as the plugin you require assistance with.

    https://woocommerce.com/my-account/create-a-ticket/

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Looking at the available settings within the WooCommerce Payments plugin for us there is no settings field that would allow you to set a custom description for the payment gateway.

    Asa potential workaround you could however dynamically insert text above the card fields using the CSS content parameter.

    .payment_method_woocommerce_payments #wc-woocommerce_payments-upe-form::before {
     content: "Th will allow you to add some text above tha card fields";
    }

    Image Link: https://cloudup.com/cMi2n4xv3TM

    I hope this helps.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @themrpigeon,

    My client is having an issue with the plugin on all browsers and devices. When you click the card number filed the popup comes up to select autofill cards.

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with card details not being auto inserted into the Stripe plugins card fields.

    Test Site: https://woostaging.mystagingwebsite.com/

    Expanded Card Form

    Image Link: https://cloudup.com/cTNmhVuOQKF

    Inline Card Form

    Image Link: https://cloudup.com/c-iInc2QmQj

    From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

    To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Author Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @javierleonet

    The WooCommerce External Product New Tab has one function in that it sets all external / affiliate product buy now links on a WooCommerce site to open in a new web browser tab. You can read more about what External/Affiliates products are on this page of the WooCommerce documentation site.

    https://woocommerce.com/document/managing-products/#adding-an-external-affiliate-product

    with this plugin I can ensure that the user never leaves my site and sell him through my woocommerce?

    That would not be possible no. The function of the External/Affiliates feature of the free WooCommerce plugin is to redirect customers to an external site like an eBay, Amazon, or any website for that matter from where they would purchase the product.

    I hope this helps.

Viewing 15 replies - 136 through 150 (of 2,535 total)