Hey @saga_shiftyblow,
When testing for us the order I used to test with was one which was created by a customer going through the checkout process and paid for from the checkout page. Testing again for us today regrettably I’ve not been able to replicate the behaviour which you describe on either of my two test installations.
WHat payment gateway was used when creating the order via the frontend of your site?
Hey @saga_shiftyblow,
Please let us know how you get on after updating and conflict testing on your site.
Thanks
Hi @saga_shiftyblow,
I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with not being able to change the status of an order from On Hold to Processing.
The results of this testing indicate that what you’re experiencing is not something that is directly related to the latest version of the WooCommerce v5.8.0 plugin itself. Otherwise, all installations of WooCommerce would experience the same behaviour as you’ve described which is not the case from my testing.
**Animated screenshot of testing**
Image Link: https://cloudup.com/cZgwx6nNvv2
From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.
To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.
When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.
Once you have disabled all other plugins and switched themes if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Hi @thescrunchieshop,
I’m afraid we can only offer support for the functionality/settings of the Facebook for WooCommerce plugin itself. We couldn’t;t however offer any support or guidance for settings located on the Facebook website within sections like the Commerce Manager
You can request support from Facebook for their Commerce manager functionality by following the steps outlined on this page below.
https://www.facebook.com/business/help/2476867112525530?id=353836851981351
Hi @roberthedlund
There are no settings within the theme that could alter the design of the smartphone menu at the bottom of the Storefront theme.
To achieve this type of customization I’d recommend using Google Chrome Developer Tools. You can right click anywhere on your webpage to select ‘Inspect Element’, the HTML and CSS properties show up right in your browser. You could then write your own custom CSS to override those and change any design elements.
If you’re not familiar with altering a themes design it should be possible to have a developer write some custom CSS code that could achieve this though. If you would like to investigate that possibility further, you could reach out to some of the official WooCommerce development partners via the link below.
https://woocommerce.com/customizations/
Hey @mskey
I’m happy I could help and I’ll set this forum topic to resolved.
Hey @stolaweb
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.
Hey @aircrescio
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.
Hey @abeeralam,
I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with any errors on the WooCommerce Checkout page.
From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of the WooCommerce checkout page.
To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.
When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.
Once you have disabled all other plugins and switched themes if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Hey @mskey,
For reference, the free WooCommerce plugin does not add any type of captcha functionality to the lost password page. This indicates that something else installed on your site other than the free WooCommerce plugin is adding some kind of captcha to pages.
Within your system status report, as previously mentioned you have a plugin installed called Captcha Bank: by Tech Banker activated on your site.
You can find the official support forum for that plugin below where you can request assistance for that plugin as it’s not something we could support on this WooCommerce forum.
https://ww.wp.xz.cn/support/plugin/captcha-bank/
For reference, this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce plugin. It does not, however, offer support for questions related to any extensions or themes which can work with WooCommerce or are affecting WooCommerce in a negative way.
I hope this helps
Hi @stolaweb
By default, the free WooCommerce plugin would not display any contextual excerpts for categories on a category page as it has not functionality to do so.
It may be possible to have a developer write some custom code that could achieve this though. If you would like to investigate that possibility further, you could reach out to some of the official WooCommerce development partners via the link below.
https://woocommerce.com/customizations/
Hey @abeeralam,
I’m afraid the behaviour you’re experiencing is not related to the blocks themselves but rather the optimisations the SG Optimizer plugin is making to the site. I’d suggest reaching out to the developers of the SG Optimizer plugin to see if they can assist further. It’s possible the plugin has the ability to exclude certain scripts from being minimized/combined or deferred.
When using certain optimisation plugins they can cause issues on WordPress sites when combining Javascript files. It seems like this is what’s occurring on your particular site.
Hi @abeeralam,
From what you have described the optimizations you’ve made using a plugin called SG Optimizer seems to have broken the loading functionality of the blocks. You’ll either have to tweak the settings within this type of optimisation plugin so that it does not break the loading of the blocks or deactivate that until the developer of the plugin can resolve these issues for you.
I hope this helps.
Hey @aircrescio,
Could you provide us with links for some of the products on your store of https://emaoutlet.it which are not syncing to Facebook so we can look at those?
Thanks
Hey @eva73,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.
