Title: Support Essential Plugin's Replies | WordPress.org --- # supportessentialplugin [ ](https://wordpress.org/support/users/supportessentialplugin/) * [Profile](https://wordpress.org/support/users/supportessentialplugin/) * [Topics Started](https://wordpress.org/support/users/supportessentialplugin/topics/) * [Replies Created](https://wordpress.org/support/users/supportessentialplugin/replies/) * [Reviews Written](https://wordpress.org/support/users/supportessentialplugin/reviews/) * [Topics Replied To](https://wordpress.org/support/users/supportessentialplugin/replied-to/) * [Engagements](https://wordpress.org/support/users/supportessentialplugin/engagements/) * [Favorites](https://wordpress.org/support/users/supportessentialplugin/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/users/supportessentialplugin/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/supportessentialplugin/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Team Slider and Team Grid Showcase plus Team Carousel] Multiple team member pics](https://wordpress.org/support/topic/multiple-team-member-pics/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [4 months, 4 weeks ago](https://wordpress.org/support/topic/multiple-team-member-pics/#post-18783078) * Thanks for your interest in the Team Showcase & Slider plugin. * At the moment the plugin **does not support having two images per team member**, and **we don’t have any plans to add this feature in the near future**. * That kind of behavior would require **custom development** specific to your needs. If you’d like us to build it for you, feel free to **email us for a quotation** and we can discuss your requirements further. * Thanks Essential Plugin Support Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Countdown Timer Ultimate] Wrong Days Calculation](https://wordpress.org/support/topic/wrong-days-calculation/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [4 months, 4 weeks ago](https://wordpress.org/support/topic/wrong-days-calculation/#post-18783070) * Thanks for reporting this. We’ve checked the plugin and everything is working as expected on our side the calculation for 27 August is correct, and no similar issues have been reported so far. * This usually happens due to an incorrect query, time zone mismatch, or date format setting. Please review those. ThanksEssential Plugin Support Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Trending/Popular Post Slider and Widget] Trending Post Slider Widget Breaks Widget Saving – JSON Error – AVOID 1.8.5](https://wordpress.org/support/topic/trending-post-slider-widget-breaks-widget-saving-json-error-avoid-1-8-5/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/trending-post-slider-widget-breaks-widget-saving-json-error-avoid-1-8-5/#post-18721465) * Thanks for reporting this. The issue causing widget save/REST API errors has now been fully fixed in the latest update. Everything should work normally again. Sorry for the inconvenience! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP News and Scrolling Widgets] Last update 12/11/2025 FAILD](https://wordpress.org/support/topic/last-update-12-11-2025-faild/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [6 months, 4 weeks ago](https://wordpress.org/support/topic/last-update-12-11-2025-faild/#post-18717802) * Hi Marcela, * Thank you for your report. * We have reviewed the latest version of the plugin, and no issues have been detected on our end. The error you encountered is usually related to the PHP version running on the server. Updating PHP to a more recent version (7.0 or higher, ideally 8.0+) should resolve the issue and allow the plugin to function normally. * If you need assistance updating your server environment, your hosting provider can help. * Thank you for using WP News and Scrolling Widgets, and we appreciate your understanding. * Best regards, Essential Plugin Support Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Hero Banner Ultimate] patchstack issue](https://wordpress.org/support/topic/patchstack-issue/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [11 months, 1 week ago](https://wordpress.org/support/topic/patchstack-issue/#post-18546277) * Hi, * Thank you for reaching out. * We have not made any significant changes that could have caused this issue. Additionally, we have not encountered the problem ourselves, nor have we received any similar reports from other customers. * It’s possible that the issue may be specific to your environment. We recommend checking on your side to see if anything might be contributing to the behavior. * Please let us know if we can assist further. * Best regards, **Essential Plugin Support Team** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Popup Maker and Popup Anything - Popup for opt-ins and Lead Generation Conversions] Is there a way to make popups crawlable?](https://wordpress.org/support/topic/is-there-a-way-to-make-popups-crawlable/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [11 months, 1 week ago](https://wordpress.org/support/topic/is-there-a-way-to-make-popups-crawlable/#post-18539273) * If that is the case then you need to add a custom code for it. Thanks**Essential Plugin Support Team** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Popup Maker and Popup Anything - Popup for opt-ins and Lead Generation Conversions] Is there a way to make popups crawlable?](https://wordpress.org/support/topic/is-there-a-way-to-make-popups-crawlable/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [11 months, 1 week ago](https://wordpress.org/support/topic/is-there-a-way-to-make-popups-crawlable/#post-18537754) * Hello **Shanafourde**, * If search engines are not indexing the content within your popup, it may be due to the way that content is loaded. In such cases, some custom implementation may be required to ensure the content is accessible and crawlable by search engines. * Please let us know if you need further assistance with this. * Best regards, **Essential Plugin Support Team** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Product Slider and Carousel with Category for WooCommerce] Want two column product layout in slider in Mobile View](https://wordpress.org/support/topic/want-two-column-product-layout-in-slider-in-mobile-view/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [11 months, 1 week ago](https://wordpress.org/support/topic/want-two-column-product-layout-in-slider-in-mobile-view/#post-18537734) * Hi [@talkingimage](https://wordpress.org/support/users/talkingimage/) , * Displaying 2 columns specifically on mobile view is an advanced feature available in the **Pro** version of the plugin. * You can refer to the documentation for more details: - **Free version:** [https://docs.essentialplugin.com/woo-product-slider-and-carousel-with-category/](https://docs.essentialplugin.com/woo-product-slider-and-carousel-with-category/) - **Pro version:** [https://docs.essentialplugin.com/woo-product-slider-and-carousel-with-category-pro/](https://docs.essentialplugin.com/woo-product-slider-and-carousel-with-category-pro/) * Let us know if you need help with anything else! * Regards **Essential Plugin Support Team** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Product Slider and Carousel with Category for WooCommerce] create 2 columns in mobile view only](https://wordpress.org/support/topic/create-2-columns-in-mobile-view-only/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [11 months, 1 week ago](https://wordpress.org/support/topic/create-2-columns-in-mobile-view-only/#post-18537727) * Hi Sahil, * Displaying 2 columns specifically on mobile view is an advanced feature available in the **Pro** version of the plugin. * You can refer to the documentation for more details: - **Free version:** [https://docs.essentialplugin.com/woo-product-slider-and-carousel-with-category/](https://docs.essentialplugin.com/woo-product-slider-and-carousel-with-category/) - **Pro version:** [https://docs.essentialplugin.com/woo-product-slider-and-carousel-with-category-pro/](https://docs.essentialplugin.com/woo-product-slider-and-carousel-with-category-pro/) * Let us know if you need help with anything else! * Regards **Essential Plugin Support Team** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Logo Showcase Responsive Slider and Carousel] Hıover Effect](https://wordpress.org/support/topic/hiover-effect/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [11 months, 3 weeks ago](https://wordpress.org/support/topic/hiover-effect/#post-18519985) * **Hi,** * Thank you for reaching out. * Since the hover zoom effect is part of your theme’s custom styling, it’s not a feature provided by our logo slider plugin. * However, the ability to add **custom classes and advanced styling options** is available in the **Pro version** of the plugin. This allows you to better integrate your theme’s custom effects with the logo slider. * For more details, please refer to the Pro version documentation: 🔗 [https://docs.essentialplugin.com/wp-logo-showcase-responsive-slider-pro/](https://docs.essentialplugin.com/wp-logo-showcase-responsive-slider-pro/) * Let us know if you need any further assistance. * Regards, **Essential Plugin Support Team** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Product Slider and Carousel with Category for WooCommerce] Excluding “Out of Sock’ Product or certain product](https://wordpress.org/support/topic/excluding-out-of-sock-product-or-certain-product/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [11 months, 3 weeks ago](https://wordpress.org/support/topic/excluding-out-of-sock-product-or-certain-product/#post-18519919) * **Hi,** * Thank you for reaching out. * The option to hide out-of-stock products and exclude specific products from the slider is available in the **Pro version** of the plugin. * For more details and setup instructions, please refer to the Pro version documentation: 🔗 [https://docs.essentialplugin.com/woo-product-slider-and-carousel-with-category-pro/](https://docs.essentialplugin.com/woo-product-slider-and-carousel-with-category-pro/) * If you have any further questions, feel free to contact us. * Regards, **Essential Plugin Support Team** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Slick Slider and Image Carousel] How to control speed of slider](https://wordpress.org/support/topic/how-to-control-speed-of-slider/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [11 months, 3 weeks ago](https://wordpress.org/support/topic/how-to-control-speed-of-slider/#post-18519892) * Hello, Please refer to the documentation available at the link below for complete details:[https://docs.essentialplugin.com/wp-slick-slider-and-image-carousel/](https://docs.essentialplugin.com/wp-slick-slider-and-image-carousel/) * Regards **Essential Plugin Support Team** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Hero Banner Ultimate] patchstack issue](https://wordpress.org/support/topic/patchstack-issue/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [11 months, 3 weeks ago](https://wordpress.org/support/topic/patchstack-issue/#post-18519883) * Hi, * We’re happy to let you know that the issue you reported has been resolved in the latest version. The new version is now live and available for download. * We recommend updating to the latest version to take advantage of the fix and any other improvements included in this release. * Thank you for your patience and continued support. If you have any questions or need further assistance, feel free to reach out. * Best regards, **Essential Plugin Support Team** * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Hero Banner Ultimate] patchstack issue](https://wordpress.org/support/topic/patchstack-issue/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [11 months, 3 weeks ago](https://wordpress.org/support/topic/patchstack-issue/#post-18519287) * Hi, * Thank you for reporting this issue — we appreciate you taking the time to help improve the plugin. * We’ve reviewed the plugin code on our end and will continue monitoring for any related concerns. As there is no actionable detail provided at this time, we’ll be closing this issue. * If any further information becomes available, we’re more than happy to revisit and address it promptly. * Best regards, Essential Plugin Support Team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Logo Showcase Responsive Slider and Carousel] Custom Link](https://wordpress.org/support/topic/custom-link-24/) * Plugin Support [supportessentialplugin](https://wordpress.org/support/users/supportessentialplugin/) * (@supportessentialplugin) * [1 year ago](https://wordpress.org/support/topic/custom-link-24/#post-18491435) * Thank you for reaching out to us. We appreciate your inquiry. * However, we would like to kindly ask for a bit more detail or clarification regarding your question, as we want to ensure we fully understand your request and provide the most accurate assistance possible. * Could you please elaborate or provide additional context? Best regards,Essential Plugin Support Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/users/supportessentialplugin/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/supportessentialplugin/replies/page/2/?output_format=md)