Tahasin

Hello,
Thanks for reaching out.
Kindly share the related page URL. This will help us understand why the CSS changes are not taking effect.
Regards

• This reply was modified 2 weeks, 5 days ago by Tahasin.

There is something that is blocking the downloads. The issue might be caused by a conflict with your current theme or another plugin. To help identify the problem, we kindly suggest the following troubleshooting steps:
Make sure that, package status is set to Publish

1. Deactivate all plugins except Download Manager.
2. Check if the download works properly.
3. If the issue persists, please switch to a default WordPress theme (such as Twenty Twenty-Four) and test again.

Let me know, how it goes.
Regards

• This reply was modified 1 month, 1 week ago by Tahasin.

Hello @infernoprime
I hope this message finds you well.

Yes, you can do this using Email Lock. It has a Wait for Approval option, so users must be approved by an admin before they get the download link via email.
Just note: this feature is only available in the Pro version.
If you have any further questions, feel free to ask.

Regards

• This reply was modified 1 month, 1 week ago by Tahasin.

You’re absolutely right, attaching files from the backend is generally independent of the theme.
As I mentioned earlier, this behavior is usually related to how the server or WordPress handles MIME types. In most cases, the filter I shared resolves it, which is why I asked for the theme name.

We will go ahead and test this on our end with Divi to see if we can reproduce the issue and identify what might be preventing the filter from taking effect.

We’ll update you as soon as we have any findings.

Hello,

Thank you for testing our Download Manager plugin and for the detailed explanation.

The issue you’re experiencing with the file not being attached is most likely related to the MIME type configuration. If the correct MIME type for .gpx files is not properly recognized or allowed by your server or WordPress setup, the system may prevent the file from being attached.

Kindly apply this code in your theme’s function.php file, this should resolve the issue.
add_filter("wpdm_is_valid_mime_type", "__return_true", 10, 3);

Let me know, how it goes.
Regards

Have you had a chance to clear the download manager cache from Settings > Privacy > Cache & Stats > Clear All Cache?
Also, have you tried accessing it using a different browser?

• This reply was modified 2 months, 3 weeks ago by Tahasin.

Hi, @michaelsmartmove

Thank you for sharing the video and the detailed explanation of the issue.
Could you please help us check a couple of quick things?

1. CDN / Cache
   Just to double check, is the website using any CDN or caching service such as Cloudflare, LiteSpeed Cache, SiteGround Optimizer, or WP Rocket? If so, could you please try clearing the site cache and CDN cache, then open the page again in an Incognito / Private browsing window to see if the issue still occurs?
2. Shortcode Setting
   Please also try removing async="0" from the shortcode and check if the behavior changes after saving the page.

These checks will help us determine the cause of the issue.

Please let me know the results once you’ve tried this.
Regards

Welcome!!