tahawbw

Hello @radiumko,

Thank you for reaching out. I have forwarded this to our development team. We need to replicate the issue and perform some troubleshooting, and we will reach back to you as soon as possible.

Thank you for your patience.

Best regards,

Hello @catwingz,

We are glad to know the solution helped you achieve your goal. We are always available for any further support.

If you have a moment, we would be very grateful if you could share your experience with our plugin and support by leaving a 5 star review here. Your feedback is invaluable to us.

Thank you for your time.

Best regards,

Hi,

Thanks for the update! Glad to hear that switching back to a self-hosted database resolved the issue and improved performance.

If you encounter any other questions or issues in the future, feel free to reach out anytime – we’ll be happy to assist.

Thanks again!

Hi,

Thank you for reporting the issue. Since the migration to DBaaS, the price filter may not reflect the correct range due to how the filter reads product prices.

You can try the following simple steps first:

1. Make sure all products have the correct prices in WooCommerce.
2. Clear any cache or transients in WooCommerce and the filter plugin.
3. Test the price filter again on a page without caching to see if the max price updates correctly.

If the issue persists after trying these steps, we can escalate it to our development team to look into possible solutions.

Please let us know how it goes.

Thanks!

Hi,

By default, the filter sorts attribute values alphabetically as text, so values like U110 can appear before U20. This is expected behavior.

However, you can try the following workaround:

1. Go to WooCommerce → Products → Attributes.
2. Edit the attribute you are using and click Configure terms.
3. Set the attribute to Custom ordering and manually arrange the values in the order you want
   (for example: T1, U10, U11, U20, U110, V1).
4. In the Product Filter settings, enable Order by custom for this attribute filter.

Please let me know if this was helpful.

Regards,

Hello @catwingz,

The feature I initially mentioned is for reordering filter options to display a selected element at the top of their list. However, I now understand you are asking about the filtered product results themselves, specifically, to have certain products “stick” as the first result within the filtered list. Unfortunately, this functionality is not available in our current plugin.

If, however, you were referring to reordering the filter options (e.g., a list of categories), we do have controls for that. Within the filter settings, you can use the “Sort by” option and choose DESC, ASC, or Default. Alternatively, you can set a Custom order by manually selecting and arranging the items (like categories) one by one in your desired sequence from the selection area.

Please refer to this screenshot and this for a visual guide to these settings.

If you need further clarification on reordering the filter options, please let me know.

Best regards,

Hello @quedao,

Thank you for reaching out, and please accept my apologies for the delayed response.

I have tested that on my end and was able to reproduce the issue you reported. I have now forwarded the details to our development team for a thorough investigation.

We will update you as soon as we have more information or a resolution available. Thank you for your patience.

Have a nice day.

Best regards,

Hi @catwingz,

I hope you’re doing well, and I apologize for the delayed response.

Yes, the WooBeWoo Product Filter for WooCommerce includes a feature called “Checked items to the top” that lets you pin specific products to the top of their category or filter list. You can find more details in our documentation: Checked Items to the Top – Documentation

Best regards,