Tarek Aziz's Replies | ww.wp.xz.cn

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Forum: Plugins
In reply to: [HT Slider For Elementor] Scrolling is error problem – showing only 1 of 3 slides

Plugin Contributor Tarek Aziz
(@tarekht)

1 year, 4 months ago

Hello @annanicolekuc,

Thank you very much for reaching out to us.

I am truly sorry to hear about the trouble you are experiencing while using the HT Slider plugin.

After reviewing the description of the issue you shared, it seems quite uncommon. We have investigated our plugin on our end, but we were unable to replicate the same issue.

No worries, though. Our support team will certainly help you resolve the issue. Could you please create a ticket in our dedicated support center?

https://hasthemes.com/contact-us/

This will help us investigate the issue further and identify why this is happening on your end while providing an effective solution 🙂

Wishing you a fantastic day ahead!

Kind regards,
Tarek Aziz

Forum: Plugins
In reply to: [HT Mega Addons for Elementor - Elementor Widgets & Template Builder] Need Help with Icon Position in Video Player Widget
Plugin Contributor Tarek Aziz
(@tarekht)

1 year, 4 months ago
Hello @shinde77,

Thank you very much for reaching out to us.

It’s a great pleasure to know that you have been using HT Mega for the last three years. It truly means a lot to us! 😊

I have thoroughly reviewed your message and completely understand your concern.

Currently, HT Mega doesn’t have a built-in option to modify the icon’s position. However, you can also achieve this by adding the following CSS snippet to the style.css file or the Customizer of your theme:
```
.htmega-player-container a {
    position: relative;
    display: inline-flex;
    flex-direction: row-reverse;
    gap: 10px;
}
```
That said, I’ve already noted down your request for this feature. Please rest assured that we’ll do our best to include this functionality in a future update.

Wishing you a fantastic day ahead!
Forum: Plugins
In reply to: [ShopLentor – All-in-One WooCommerce Growth & Store Enhancement Plugin] delete please

Tarek Aziz
(@tarekht)

1 year, 4 months ago

Thank you very much for the update! 😊 I am glad to hear that you have already managed to resolve the issue.

If you ever need any assistance in the future, feel free to reach out. Our support team is always here and more than happy to help.

Wishing you all the best!

Forum: Reviews
In reply to: [WP Plugin Manager - Deactivate plugins per page] if your having issues with a lot of plugins great

Plugin Contributor Tarek Aziz
(@tarekht)

1 year, 4 months ago

Thank you so much, @seeanimalswild, for taking the time to share such an excellent review! 😊

We are absolutely delighted to hear that the plugin has helped improve the loading speed of your website pages.

If there is anything you need our assistance with in the future, please don’t hesitate to reach out.

Our support team is always here and will be more than happy to help.

Wishing you all the best!

Forum: Plugins
In reply to: [ShopLentor – All-in-One WooCommerce Growth & Store Enhancement Plugin] Shopify Style Checkout – Cant see Credit Card Option
Tarek Aziz
(@tarekht)

1 year, 4 months ago
Hi @avagolf,

Thank you very much for reaching out to us.

We are sorry to hear about the difficulty you are experiencing with the PayPal credit card option.

Upon reviewing the link to the saved cart you provided, we noticed the button was visible on our end.

Here is a screenshot for your convenience: https://ibb.co.com/0DbdcVz

Could you please check if there are any restrictions set for specific countries?

If you don’t see any restrictions and the issue persists, we would greatly appreciate it if you could open a ticket in our dedicated support center: https://woolentor.com/contact/

Our support team is here to help and will thoroughly investigate the matter to provide a prompt and effective solution.

Looking forward to hearing from you soon! Wishing you a fantastic day ahead.
- This reply was modified 1 year, 4 months ago by Tarek Aziz.
Forum: Plugins
In reply to: [HashBar - Announcement, Notification Bar & Popup Campaign] Text Won’t Center

Tarek Aziz
(@tarekht)

1 year, 4 months ago

Hi @jlent14,

Thank you very much for bringing this to our attention.

We’ve thoroughly investigated the issue you reported but were unable to replicate it on our end.

The display problem you’re experiencing may be caused by a conflict with the CSS of your current theme or other third-party plugins installed on your site.

Could you kindly check if the issue persists after temporarily deactivating other plugins or switching to a default WordPress theme?

If you continue to experience difficulties, please open a support ticket at https://hasthemes.com/contact-us/

This will allow us to investigate the issue thoroughly and provide an effective solution 🙂

Wishing you a wonderful day ahead!

Forum: Plugins
In reply to: [ShopLentor – All-in-One WooCommerce Growth & Store Enhancement Plugin] reviews tag is not visible in the product data tag section

Tarek Aziz
(@tarekht)

1 year, 4 months ago

Thank you very much for your response.

After reviewing the details you shared, we suspect another third-party plugin or your theme may be causing the issue.

In some cases, such an issue could also arise from CSS overrides, meaning that a CSS snippet from your theme or a third-party plugin overrides the styles.

Therefore, we kindly request you check for these possibilities. Alternatively, our support team is always here to assist.

You can easily create a ticket in our dedicated support center: https://woolentor.com/contact/

This way, we’ll understand the issue better and provide you with an effective solution.

We look forward to assisting you further.

Best regards,
Tarek Aziz

Forum: Reviews
In reply to: [ShopLentor – All-in-One WooCommerce Growth & Store Enhancement Plugin] Good One.

Tarek Aziz
(@tarekht)

1 year, 4 months ago

Thank you so much, @webtinker, for taking the time to share such an amazing review 🌟

We are delighted to hear that you’ve found the plugin helpful, especially when using it alongside Elementor Pro and ACF ✨

Feedback like yours truly inspires us and encourages our team to keep improving the plugin further 🚀

If there’s anything we can assist you with in the future, please don’t hesitate to reach out. Our support team will be more than happy to assist 😊

Wishing you all the best!

Forum: Plugins
In reply to: [ShopLentor – All-in-One WooCommerce Growth & Store Enhancement Plugin] Compare function redirect after add to product

Tarek Aziz
(@tarekht)

1 year, 4 months ago

Hi @mikaelakub,

I appreciate you reaching out to us and clarifying your needs.

At the moment, our plugin doesn’t have the option you are looking for. When a product is added, it opens within a popup or on a comparison page.

That said, please rest assured that your request has been noted, and our development team will do their best to implement the requested feature in a future update.

If there’s anything else we can assist you with, please don’t hesitate to let us know. We’re always here to help.

Wishing you a wonderful day ahead!

Forum: Plugins
In reply to: [ShopLentor – All-in-One WooCommerce Growth & Store Enhancement Plugin] Translation + extra sum amount

Tarek Aziz
(@tarekht)

1 year, 4 months ago

Hi @heggyy,

Thank you very much for reaching out to us.

I have thoroughly reviewed your message and would like to assure you that the text you mentioned is not coming from our ShopLentor plugin.

Please kindly check other plugins installed on your site for that particular text.

Hopefully, you will get a solution first 🙂

Wishing you a fantastic day ahead!

Forum: Plugins
In reply to: [WP Plugin Manager - Deactivate plugins per page] Remove New Year, New Savings Banner

Plugin Contributor Tarek Aziz
(@tarekht)

1 year, 4 months ago

Hi @roberthemsing,

Thank you very much for bringing this to our attention 🙂

The issue you described above seems pretty uncommon. However, don’t worry; our support team is investigating the issue to identify the root cause of it.

You can rest assured that we’re committed to resolving this promptly and will release an update as soon as we address the issue.

Wishing you a wonderful weekend ahead!

Forum: Plugins
In reply to: [ShopLentor – All-in-One WooCommerce Growth & Store Enhancement Plugin] reviews tag is not visible in the product data tag section

Tarek Aziz
(@tarekht)

1 year, 4 months ago

Hi @atlantis1525,

Good morning from here!

I appreciate you reaching out to us and sharing the issue you are experiencing.

Could you please try the following troubleshooting steps?

1. Check your WooCommerce Settings

Go to WooCommerce > Settings > Products > General and make sure the “Enable product reviews” box is checked.

2. Check your Product Data:

On the edit screen of the product that’s not showing reviews, look under the “Product Data” section. There’s an “Advanced” tab there. Ensure the “Enable reviews” box is checked.

For your convenience, here’s a helpful link to WooCommerce’s documentation on Product Reviews.

Hopefully, these steps will resolve the issue for you. If the issue persists, don’t hesitate to get in touch with us via our dedicated support center. Our support team will certainly assist you with this.

Wishing you a wonderful day ahead!

Best regards,
Tarek Aziz

Forum: Reviews
In reply to: [ShopLentor – All-in-One WooCommerce Growth & Store Enhancement Plugin] Messes up styling and Ajax MiniCart

Tarek Aziz
(@tarekht)

1 year, 4 months ago

Hi @yesyeswordpress,

I am truly sorry to hear about the inconvenience you’ve experienced.

After carefully reviewing the description you shared, the issue appears to be quite unusual, and it’s unlikely that ShopLentor is the direct cause.

It’s possible that the problem is due to a conflict with your theme or another third-party plugin. That’s why the issue persisted even after disabling the ShopLentor modules.

We value your feedback and wish you had reached out to us earlier, as we would have been more than happy to investigate the issue and provide a prompt solution.

That said, we are still committed to resolving the issue if you allow us to help you.

Please don’t hesitate to let us know how we can help.

Wishing you a wonderful day ahead!

Kind regards,
Tarek

Forum: Plugins
In reply to: [ShopLentor – All-in-One WooCommerce Growth & Store Enhancement Plugin] How can I delete ‘ek bilgi’ tab

Tarek Aziz
(@tarekht)

1 year, 4 months ago

Thanks for your response.

Don’t worry; our support team will help you with this issue.

Could you please open a ticket in our dedicated support center?

https://woolentor.com/contact/

We’re looking forward to resolving this for you as quickly as possible.

Wishing you a wonderful day ahead! 🙂

Forum: Plugins
In reply to: [ShopLentor – All-in-One WooCommerce Growth & Store Enhancement Plugin] How can I delete ‘ek bilgi’ tab

Tarek Aziz
(@tarekht)

1 year, 4 months ago

Hi @atlantis1525,

Thank you very much for your response.

It was my pleasure. Yes, certainly. You can add the code to the functions.php file of your theme.

As for translating the sentence you mentioned, I recommend using the “Loco Translate” plugin.

I hope this helps! If you need any further assistance or have questions, please don’t hesitate to let me know.

I will be more than happy to help.

Wishing you a wonderful day ahead!

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