Tevya
Forum Replies Created
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Forum: Plugins
In reply to: [Rich Reviews by Starfish] The link followed has expiredHi, we fixed this in version 1.8.3. Are you using that version? If so, try deactivating and reactivating the plugin.
If that still doesn’t work, let me know and I’ll point you to some entries in the database you’ll need to remove manually.
Forum: Plugins
In reply to: [Rich Reviews by Starfish] New version 1.8.1 problems@oostwaarts we addressed this issue in 1.8.3. Are you running 1.8.3?
If so, please start a new conversation for this issue and we’ll work with you to get it fixed. Thanks!
Forum: Plugins
In reply to: [Rich Reviews by Starfish] Structured data testing tool errors@88dbsakthi, as I said above, please be patient, we’re a small team with limited bandwidth. We will get it fixed, but don’t have an ETA yet.
Darn. I thought we fixed this. We’ll review more and see if we can replicate it. If we can’t, we’ll have you submit access to your site.
Forum: Plugins
In reply to: [Rich Reviews by Starfish] AMP Except Length not workingAre you setting the 300 character limit in the AMP plugin? Or in Rich Reviews? I’m still not entirely sure I understand what’s going on. Sorry, let me know on those questions, then I think I’ll know what we need to look at.
Forum: Plugins
In reply to: [Rich Reviews by Starfish] Schema Error ItemType Should Be Local BusinessHi Cindy,
Sorry for the slow reply. We’re a small team with limited bandwidth, supporting a free plugin. So I appreciate your patience.
We’ve had other report the schema issue and understand it better now. We’re working on a fix for it.
I’m not sure why the update would have failed. I’d suggest trying again and asking your host if it continues to fail. Usually failures like that are due to permissions issues on the host, or too tight of limits for PHP uploading, processes, etc.
Forum: Plugins
In reply to: [Rich Reviews by Starfish] based on XXX reviewsThanks @stiphen for reporting this. We’ve had several others report it as well. We’ll get to work on it and get it fixed as soon as we can. Thanks again!
Forum: Plugins
In reply to: [Rich Reviews by Starfish] Structured data testing tool errorsThanks @lsbwebdesign, this is a known issue that we’re actively working on fixing. We’ll get it fixed as fast as we can. We’re a small team, so be patient with us. Thanks!
Thanks for letting us know @jsnowbusiness. We’re working on this issue and will get it fixed as soon as we can. We’re a small team, so be patient with us, but we will get it fixed.
Forum: Plugins
In reply to: [Rich Reviews by Starfish] Ratings disappear after update 1.8.3Thanks to both of you for letting us know about this issue. We’re looking into it and working on a fix. We’re a small team to be patient with us. But we will get it fixed. Thanks!
Forum: Plugins
In reply to: [Rich Reviews by Starfish] Stars goe with new UpdateHi @havannainvestorsclub we’re aware that the structured data is rendering with errors. We’re actively working on a fix for this and it should be included in the next update. We’re a small company with limited resources, so be patient with us please. But we will get it fixed. Thanks!
Forum: Plugins
In reply to: [Rich Reviews by Starfish] TranslationHi, I’m not sure what’s in place on this front. Since we adopted this plugin, we’re still figuring out how some of it is setup. I’ll check with the developers on this and one of us will get back to you.
Forum: Plugins
In reply to: [Rich Reviews by Starfish] Hid Review Title and DateHi @allfind under Rich Reviews > Options > Display you can turn on and off the display of both the Review Title and the data if you like.
Forum: Plugins
In reply to: [Rich Reviews by Starfish] Schema errors in v1.83Hi @progressivem thanks for letting us know about this. It’s been reported by a number of people. We’re a small team with limited bandwidth. So please be patient. But we are working on this issue and will get a fixed version released as soon as we complete and test it.
Forum: Plugins
In reply to: [Rich Reviews by Starfish] Warning from Google Search ConsoleWe just released version 1.8.3 that specifically addresses this issue. Can you update and let us know if this resolved the issue for you @sonialombardo ?