Ashish - ThemeGrill Support

Hi @dervonz,
Firstly, thanks for taking the time to leave feedback toward our products.
It seems you have a problem with our premium version. As you might already aware that we provide both free and pro version of the themes/plugins which is a great way to contribute our work freely for those who can not afford the product or do not need a high level of customization on their sites.

On the other hand, we do have premium products/plans as well for obvious reasons. This is how most of the themes and plugins work here. We’re here dozens of highly professional persons including developers, designers, QA, support team, management team, bloggers are working very hard making our products up to date and making it better as much as possible. It is obvious that we also need a way of earning for ourselves and our families as all people. I hope you understand.

Saying this, we equally put our efforts regularly in updates to ensure that our products work perfectly for users and as per our both free and pro user’s feedback on our work, we’re successful to most extents.

Regarding renewal plans, we do have an annual subscription-based plan. However, if you do not want to pay annually, you can upgrade to a Lifetime plan in which you can save a big amount. Otherwise, you can continue using it without updating. There is no restriction on that. Since we’re not allowed to discuss premium products here at .org, please contact us via https://themegrill.com/ Chat Support so that we can further discuss it.

Finally, We value our user’s feedback whether it is positive or negative. I’m not sure what exactly problem do you have with our renewal plans, however, if there is any possible alternative we could have other than renewal in a way that we can make our living, please kindly let us know via our site’s Chat Support.

Sincerely,
Ashish S. – ThemeGrill Team.

@andrewmbaines
While checking your site, it seems you’ve not updated the Zakra to the latest version (1.4.6), please do that and it should be fine without adding the CSS as well.

Hi @andrewmbaines @chyrl,

There seems a problem in boxed layout which we’ll fix soon and release an update. For now, please add the following custom CSS:

body:not(.tg-container--separate) #page {
    background-color: #fff;
}

You can remove this CSS once you get the update.

Thanks for reporting this issue.

@christinerotic1980
Great to hear that it worked for you.

Furthermore, if you like Zakra, you can help us by leaving a review here: https://ww.wp.xz.cn/support/theme/zakra/reviews/

Hi @purissimo
We’ve released an update with the fix. Please check if it fixes the problem on your site as well. Let us know if there’s still problem.

@mromneo
We’re trying to release it today. Otherwise, we’ll definitely release it within next week. Please contact us via http://zakratheme.com/ Chat support for the Pro version related queries. 🙂

@mromneo
Currently, Zakra shows menu items on the top header bar in the top-level only. However, we’re going to add an option to allow it in premium version of it soon. If you want to achieve this in the free version, you can create a child theme and modify the Zakra theme’s code: https://docs.zakratheme.com/en/article/how-to-add-custom-code-to-the-theme-using-child-theme-1ml5yot/

Thanks.

Hi @bangladeshwatchnetwork,
If you like our support and work, you can help us by leaving a review here: https://ww.wp.xz.cn/support/plugin/themegrill-demo-importer/reviews/

Cheers! 🙂