ThemeHigh

Unfortunately, your requirement cannot be achieved using the lite version of our plugin.

Thank you!

Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

Thank you!

Hi,

We understand your concern and heartfelt apologies for the inconvenience caused to you.
 
To begin, we would like to bring to your attention a few important matters. Our website is built on the EDD platform, which provides greater flexibility for digital products, and we are utilizing its features to manage our website.
 
So once an issue occurs with license-related, we will try to recreate the same on our environment. If we are unable to replicate the issue, it may only be possible to do so from either the EDD end or the user’s end. As a result, we request the user’s login credentials in order to investigate and resolve the issue.
 
However, we understand that some users may be hesitant to share their login credentials, and we respect their decision. In such cases, we will raise a ticket with the EDD platform for further assistance. Regarding your specific case, we have already raised a ticket with the EDD and are currently awaiting a response.
 
Please note that we only request login credentials from users in cases where we are unable to replicate the issue on our end, and we do not require access to live sites. Instead, we request a staging site or a site where the issue can be replicated for troubleshooting purposes. In all other cases, we do not ask for the login credentials and will work to resolve the issue as promptly as possible. We understand the importance of safeguarding user privacy and take all necessary precautions to protect user information. Ensuring customer satisfaction is our top priority, and we strive to always acknowledge and address our customer’s requests to the best of our ability.

Thank you!

Unfortunately, your requirement cannot be achieved using the current version of our plugin.

Thank you!

Unfortunately, there is no option available in the lite version of our plugin to achieve your requirement.

Thank you!

• This reply was modified 3 years, 1 month ago by ThemeHigh.

Great!

Thank you for letting us know.

We hope your issue is resolved. We are going to mark this thread as resolved.

Thank you!

We have forwarded this to our technical team. They will check the feasibility of adding this in the future version of plugin.

Thank you!