Forum Replies Created

Viewing 15 replies - 1 through 15 (of 119 total)
  • Theme Author themesdna

    (@themesdna)

    As previously explained, the Clean Gallery theme has been tested with the latest version of WordPress and is used without issue by many other users. No theme-related error was found during our checks, and we continue to stand by the theme’s quality.

    Your hosting provider’s suggestion to try another theme does not necessarily indicate a fault with the theme itself. It is a common troubleshooting step when issues arise in a specific environment. Our recommendation to explore other theme options was made in good faith due to the nature of the content and repeated requests we were unable to support.

    We’ve responded transparently and respectfully. Further accusations are unhelpful, and at this point, we consider the matter closed.

    Theme Author themesdna

    (@themesdna)

    We respectfully disagree with the claim that the Clean Gallery theme is defective or incompatible with the latest version of WordPress. The theme has been tested extensively on WordPress 6.x and is used successfully by many users without any reported issues.

    In this specific case, no actual theme-related error was found during our review. The problem you encountered appears to be related to your individual site configuration or plugins. Hosting providers such as Bluehost can sometimes make broad assumptions without fully isolating the issue in a clean WordPress environment.

    Additionally, our ability to provide personal support was limited in this case due to the nature of the website content, which falls outside the types of sites we support.

    We stand by the quality and functionality of the Clean Gallery theme and continue to support our user community to the best of our ability.

    Theme Author themesdna

    (@themesdna)

    As mentioned, I’m unable to reproduce the issue on my end. If you’d like, I can personally take a look. Feel free to contact me using any of the methods listed on my website. Thanks.

    Theme Author themesdna

    (@themesdna)

    Hi, I’ve tested the theme with the latest version of WordPress and couldn’t reproduce the issue. The WordPress text editor is working fine on my end. Could you please try disabling all your plugins and see if the problem persists? Thanks.

    Theme Author themesdna

    (@themesdna)

    Hi,

    I responded to the email you sent. Please review it and supply the relevant information. For pro version support, kindly use the contact form on our website.

    Thanks.

    Theme Author themesdna

    (@themesdna)

    Hi,

    GridNext free version only has 4 columns option for the posts grid.

    You can center grid post titles and dates using this CSS code:

    .gridnext-grid-post .gridnext-grid-post-header,.gridnext-grid-header-meta{text-align:center;}

    Thanks.

    Theme Author themesdna

    (@themesdna)

    Hi, I will update the theme within the next 30 days. However, I can confirm that there is no security risk or outdated code in the current version of the theme. Thanks.

    Theme Author themesdna

    (@themesdna)

    Hi Thomas, In this theme, you can not change the post title font size using the editor. It is coming from the style.css file in your theme’s folder. You can use “Additional CSS” section in Theme Customizer to change fonts sizes using custom CSS. Thanks.

    Theme Author themesdna

    (@themesdna)

    Hi, I checked your website. You need to add a featured image for each post to display thumbnails on the homepage.

    Theme Author themesdna

    (@themesdna)

    I checked your website, and it shows that you have already removed widgets.

    Theme Author themesdna

    (@themesdna)

    You can go to your “WordPress Dashboard” -> “Appearance” -> “Widgets” and remove these widgets.

    Theme Author themesdna

    (@themesdna)

    Hi,

    Color options and header layout options are available in the PRO version.

    “Appearance” -> “Customize” -> “Theme Options” -> “Colors” -> “Header Background Color”.

    “Appearance” -> “Customize” -> “Theme Options” -> “Header Options” -> “Header Layout”.

    To change the header background color in the free version, please use this CSS code:

    .gridmode-header-inside{background: #dddddd;}

    Note: You can replace “#dddddd” with any color code you like.

    Thanks.

    • This reply was modified 3 years, 5 months ago by themesdna.
    Theme Author themesdna

    (@themesdna)

    I can not see such issues on your website from my end. Please try clearing your browser cache.

    Theme Author themesdna

    (@themesdna)

    Hi,

    I checked your website and show you have made a mistake when editing “assets/js/custom.js” file to disable sticky sidebar. Replace entire code of your “custom.js” file with the code given here: pastebin.com/raw/cbbJVE37

    Thanks

    • This reply was modified 3 years, 8 months ago by themesdna.
    Theme Author themesdna

    (@themesdna)

    To disable sticky sidebar, you will need to remove this code from “assets/js/custom.js” file:

        if(boldwp_ajax_object.sticky_sidebar_active){
        $('.boldwp-main-wrapper, .boldwp-sidebar-wrapper').theiaStickySidebar({
            containerSelector: ".boldwp-content-wrapper",
            additionalMarginTop: 0,
            additionalMarginBottom: 0,
            minWidth: 960,
        });
    
        $(window).on( "resize", function() {
            $('.boldwp-main-wrapper, .boldwp-sidebar-wrapper').theiaStickySidebar({
                containerSelector: ".boldwp-content-wrapper",
                additionalMarginTop: 0,
                additionalMarginBottom: 0,
                minWidth: 960,
            });
        });
        }
    • This reply was modified 3 years, 8 months ago by themesdna.
Viewing 15 replies - 1 through 15 (of 119 total)