Tim Gooch
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce Shipping] Error Shipping via UPS to MexicoI went in to attempt to generate the label again, something I’ve done at least 5 times.
This time, it worked.
Forum: Plugins
In reply to: [WooCommerce Shipping] Error Shipping via UPS to MexicoThe embedded image above is a screen capture from the screen where you purchase the label.
Forum: Plugins
In reply to: [WooCommerce Shipping] Incorrect Value for UPS ShipmentHas the code been changed to correct the value?
Manually typing the value in when creating the label is a workaround, but I haven’t heard of any change made to address this bug, which seems to have been confirmed.
Would it not be better to leave the field blank and force the user to enter the correct value for each item, since they would naturally default to the selling price they have listed in their store?
I truly love the shipping plugin and being able to print labels. Particularly with using UPS, the cost savings are dramatic (I.e. international shipping from the US to Europe for $30-40 USD versus over $100).
Thank you. – Tim
Forum: Plugins
In reply to: [WooCommerce Shipping] Shipping Quantities Error on Partially Refunded OrderA clarification on something I said in a previous message:
The PDF Packing Slip plugin from WP Overnight works correctly, but you have to set the “Subtract refunded item quantities from packing slip” option. (I’m not sure why this isn’t set by default, but I should have investigated that particular setting.)
Forum: Plugins
In reply to: [WooCommerce Shipping] Shipping Quantities Error on Partially Refunded OrderWoocommerce Shipping 1.6.2
Forum: Plugins
In reply to: [WooCommerce Shipping] Shipping Quantities Error on Partially Refunded OrderThe problem is not concerning refunding shipping costs. The problem is that, prior to shipping, I gave the customer a partial refund, because they incorrectly ordered too many items. (They wanted to 2, but paid for 3.)
The refund worked correctly.
However, when I was ready to ship the 2 items, the shipping page showed the original quantity the customer ordered (3) instead of the post-refund quantity (2).
There was no refund of shipping costs involved, because I made the partial refund to the customer prior to shipping the items.
Forum: Plugins
In reply to: [WooCommerce Shipping] Shipping Quantities Error on Partially Refunded OrderSteps:
- Customer orders 3 identical items
- Refund 1 of the three items (customer meant to order 2): https://snipboard.io/ezDMOE.jpg
- Print packing slip prior to shipping (I’ve submitted a bug report to WP Overnight because the PDF Packing Slip plugin shows the same error, even if you check the “Refunded order” check box in the document settings.): https://snipboard.io/YJ35yq.jpg
- Confirm that the shipping weight is incorrect because the quantity is incorrect: https://snipboard.io/gX9qDu.jpg
Forum: Plugins
In reply to: [WooCommerce] Mystery DiscountIf I disable the Acowebs plugin, the problem disappears, so it’s definitely the culprit (or part of the problem, per my note below). Thank you for your support and suggestions. I’m following up with them.
I suspect this is happening because of the currency conversion/display for CFA XAF, which adds a space where most currencies would display a comma. For example, 120,000 CFA XAF displays as “120 000.” If a space is being embedded in the field carrying the item value, they might be multiplying by the trailing zeroes, and then calculating a discount from the difference between the listed price and the calculated price for that quantity (which would then always be zero).
If the choice to display the currency this way is embedded in WooCommerce, then this could affect other plugins that make calculations based on the displayed price. I haven’t marked this as resolved yet because of this possibility.
- This reply was modified 1 year, 2 months ago by Tim Gooch.
Forum: Plugins
In reply to: [WooCommerce] Mystery DiscountIf you go to my store and add things to the cart, and then set the currency to CFA XAF, it will apply a 100% discount. If you change it back to USD, the discount goes away. You don’t need to use a coupon or check out to see the problem.
Forum: Plugins
In reply to: [WooCommerce] Mystery DiscountNo coupon was involved in the transaction, yet it showed a 100% discount on every item, as if a coupon had been used.
Forum: Plugins
In reply to: [WooCommerce] Mystery DiscountI posted here first to make sure that the “Coupon” hook wasn’t provided by the core code.
I’m going to check with Acoweb, but it’s starting to look like it’s a currency conversion problem, since the customer claims they didn’t use a coupon code.
Given that claim from the customer, I am expecting Acoweb to say, “it can’t be our code,” and I have no way of determining what code is actually responsible.
Forum: Plugins
In reply to: [WooCommerce Shipping] Taiwanese Currency PresentationForum: Plugins
In reply to: [WooCommerce Shipping] Taiwanese Currency PresentationAnd now my customer is trying to convince the import officials in Taiwan that the products aren’t actually worth $3000USD.
Forum: Plugins
In reply to: [WooCommerce Shipping] Taiwanese Currency PresentationThis is the PayPal invoice:
This is what shows on the Shipping Label page:
Forum: Plugins
In reply to: [WooCommerce Shipping] Taiwanese Currency Presentation“By default, the shipping label is generated in the currency the product is purchased and paid for, based on the currency configured on your site.”
Exactly, except it doesn’t display “NT$.” It just displays “$,” so the shipping people assume that the number is USD and not NT$. There’s no visual indication for them to think otherwise.
