Rob Ghazaryan's Replies

Forum Replies Created

Viewing 15 replies - 1 through 15 (of 51 total)

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Forum: Plugins
In reply to: [Video Gallery - YouTube Gallery, Vimeo, Video Portfolio, Image Portfolio and Image Gallery] Adaptive

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

1 month, 3 weeks ago

Hello, dear daraul59.

Thank you for contacting us. Our team is always ready to help you.

Thank you for reporting the issue. We’re making a major change, and it will be resolved in the next version.

We have no limit on the number of menus. You can add as many tabs as you want.

Customer satisfaction is our priority and we do our best to make your experience even better.

Thank you very much.

Forum: Plugins
In reply to: [TS Poll - Survey, Versus Poll, Image Poll, Video Poll] Version 2.5.5 Vulnerability

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

1 month, 3 weeks ago

Hello dear mgearh.

Thank you for contacting us. Our team is always ready to help you.

We’ve fixed all the issues. The new version also adds new features.

Customer satisfaction is our priority and we do our best to make your experience even better.

Enjoy the plugin and in the meantime feel free to open a new thread if you have more questions.

Thank you very much.

Forum: Plugins
In reply to: [Video Gallery - YouTube Gallery, Vimeo, Video Portfolio, Image Portfolio and Image Gallery] Video Youtube NOT loading

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

3 months ago

Excuse me. Can I see a screenshot of which version you have?

Forum: Plugins
In reply to: [Video Gallery - YouTube Gallery, Vimeo, Video Portfolio, Image Portfolio and Image Gallery] Video Youtube NOT loading

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

3 months ago

Hello, dear gbrmtt.

Thank you for contacting us. Our team is always ready to help you.

Sorry for the late reply. We have reviewed the issue, and our team is currently working on resolving the problem. The issue will be fixed in the next version. A new version of the gallery will be released today. Please wait for the plugin update.

We have no limit on the number of menus. You can add as many tabs as you want.

Customer satisfaction is our priority and we do our best to make your experience even better.

Thank you very much.

Forum: Plugins
In reply to: [Video Gallery - YouTube Gallery, Vimeo, Video Portfolio, Image Portfolio and Image Gallery] Gaps between the rows

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

3 months, 3 weeks ago

Hello, dear gsmobina.

Thank you for contacting us. Our team is always ready to help you.

Please find this file gallery-videos\public\tsvg-pagination.php, open and find row 513 and change with this code
let tsvgGridUpdateInterval<?php echo esc_attr( $tsvg_js_shortcode_id ); ?>= setInterval(tsvgGridUpdate<?php echo esc_attr( $tsvg_js_shortcode_id ); ?>, 1000);

We have no limit on the number of menus. You can add as many tabs as you want.

Customer satisfaction is our priority and we do our best to make your experience even better.

Thank you very much.

Forum: Plugins
In reply to: [Video Gallery - YouTube Gallery, Vimeo, Video Portfolio, Image Portfolio and Image Gallery] Image size
Plugin Support Rob Ghazaryan
(@totalsoftsupport)

4 months ago
Hello, dear uncleleon.

Thank you for contacting us. Our team is always ready to help you.
```
Please find 1110 line in the file TS-Video-Gallery-Pro\public\theme_partials\tsvg-classic-gallery.php and change
padding-top: 56.25%;
to
padding-top: 75%;  
```
We have no limit on the number of menus. You can add as many tabs as you want.

Customer satisfaction is our priority and we do our best to make your experience even better.

Thank you very much.
Forum: Plugins
In reply to: [Video Gallery - YouTube Gallery, Vimeo, Video Portfolio, Image Portfolio and Image Gallery] Change Thumbnail Size and Layout?

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

4 months ago

Hello, dear uncleleon.

Thank you for contacting us. Our team is always ready to help you.

We have option that you can change number of columns 1-5 columns in row.

We have no limit on the number of menus. You can add as many tabs as you want.

Customer satisfaction is our priority and we do our best to make your experience even better.

Thank you very much.

Forum: Plugins
In reply to: [Video Gallery - YouTube Gallery, Vimeo, Video Portfolio, Image Portfolio and Image Gallery] Support for specific fonts and Cyrillic rendering

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

4 months ago

Hello, dear anch77.

Thank you for contacting us. Our team is always ready to help you.

Yes, that’s a very good idea. We’ll do everything we can to add it to the free version of the plugin. The free version doesn’t support these fonts.

We have no limit on the number of menus. You can add as many tabs as you want.

Customer satisfaction is our priority and we do our best to make your experience even better.

Thank you very much.

Forum: Plugins
In reply to: [TS Poll - Survey, Versus Poll, Image Poll, Video Poll] conflict with elementor pro

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

4 months, 3 weeks ago

Hello, dear cgdevoid

Thank you for contacting us. Our team is always ready to help you.

Please, check your inbox and spam folders. We have sent you your purchase.

Please contact us via this form for premium support. Our customer service specialists will always be happy to help you. For pro or commercial product support please contact us directly on our site.

Customer satisfaction is our priority and we do our best to make your experience even better.

Thank you very much.

Forum: Plugins
In reply to: [TS Poll - Survey, Versus Poll, Image Poll, Video Poll] Changing the color of the Field label

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

4 months, 3 weeks ago

Hello, dear cgdevoid.

Thank you for contacting us. Our team is always ready to help you.

Thank you for reporting the issue. We’ve added this feature to the plugin. It will be included in the next version.

Customer satisfaction is our priority and we do our best to make your experience even better.

Enjoy the plugin, but in the meantime, feel free to open a new thread if you have more questions.

Thank You very much.

Forum: Plugins
In reply to: [TS Poll - Survey, Versus Poll, Image Poll, Video Poll] Questions about custom fields, vote limits, and page builder compatibility

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

4 months, 4 weeks ago

Hello dear kobakm.

Thank you for contacting us. Our team is always ready to help you.

1. Yes. But only Survey has this capability. Poll doesn’t have these features. But we’re working on this feature.

2. Hello dear jennyong.

Thank you for contacting us. Our team is always ready to help you.

Please, can you take a screenshot and show what settings you made?

Possibility To Block Re-Voting Using Various Possibilities

The plugin offers 6 detection methods: for example – IP Address, PHP Cookie, IP Address time, IP Address PHP Cookie time, PHP Cookie time.

ScreenShot

3. Yes, of course. But if you see a problem, we’re here to help.

Customer satisfaction is our priority and we do our best to make your experience even better.

Enjoy the plugin and in the meantime feel free to open a new thread if you have more questions.

Thank you very much.

Forum: Plugins
In reply to: [Event Calendar - Calendar] Export past events

Rob Ghazaryan
(@totalsoftsupport)

4 months, 4 weeks ago

Hello dear mihail81.

Thank you for contacting us. Our team is always ready to help you.

Sorry, but the plugin doesn’t currently have this feature.

We are always happy to hear from you and solve all problems. We will develop the plugin with you. For us, the most important thing is that the plugin should be used by the developers themselves.

Thanks for the good suggestion.

Have a good day!

Forum: Plugins
In reply to: [TS Poll - Survey, Versus Poll, Image Poll, Video Poll] Why can i not download the pro plugin after completed purchase

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

4 months, 4 weeks ago

Hello, dear cgdevoid

Thank you for contacting us. Our team is always ready to help you.

Please, check your inbox and spam folders. We have sent you your purchase.

Please contact us via this form for premium support. Our customer service specialists will always be happy to help you. For pro or commercial product support please contact us directly on our site.

Customer satisfaction is our priority and we do our best to make your experience even better.

Thank you very much.

Forum: Plugins
In reply to: [TS Poll - Survey, Versus Poll, Image Poll, Video Poll] Paid for Pro but not getting pro

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

5 months, 2 weeks ago

Dear lilspike5g

Sorry for the inconvenience. Please write again. We haven’t received the email about.

Please contact us via this form for premium support. Our customer service specialists will always be happy to help you. For pro or commercial product support please contact us directly on our site.

Thank you very much.`

Forum: Plugins
In reply to: [Video Gallery - YouTube Gallery, Vimeo, Video Portfolio, Image Portfolio and Image Gallery] Vimeo “unlisted” embed not showing up in popup

Plugin Support Rob Ghazaryan
(@totalsoftsupport)

6 months ago

Hello, dear Tom Davis.

Please look at the screenshot.

Please contact us via this form for premium support. Our customer service specialists will always be happy to help you. For pro or commercial product support please contact us directly on our site.

Customer satisfaction is our priority and we do our best to make your experience even better.

Enjoy the plugin and in the meantime feel free to open a new thread if you have more questions.

Thank you very much.

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