trishscheller
Forum Replies Created
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Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginI’m in to the control panel.
I am in wp-admin
upgrade.php
and it is set to 755
is that where it’s supposed to be 755 ?
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginAndre… I tried clicking on each of the dash and still got the error…
can’t get into it.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginand here’s the website which is active now:
- This reply was modified 1 year, 6 months ago by James Huff. Reason: redundant link removed, again
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginsee if this works?
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginlooks like they did the scan of my other website that has problems also but I need travel website fixed first so they will probably scan that one now… I’ll let you know.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginAndre this is what their support emailed me:
We hope this message finds you well. Our escalated support team has successfully worked on your recent ticket E-219762 and resolved the reported issue. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout this process.
Resolution Details:We apologize for the delay in getting back to you. We have completed the scan of your website files and found some malware present.
We highly recommend that you work with your developer to remove the malware or consider rebuilding your site for optimal security.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginit looks like images need a URL ? Not sure how to do that.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginAndre… I don’t see a way to download and send on this platform…
- This reply was modified 1 year, 6 months ago by trishscheller.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or logincan I send you a screenshot?
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginwhen I type in to go to website now the WP heading comes up on top like I’m logged in but it’s still a 405 Forbidden error and I can’t get in like I used to could.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginyes back in and on chat with them now
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginAndre, they still haven’t emailed me but the site is back up and now I can get in to my control panel. I don’t know what to do in the control panel though
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginthis is link they gave me earlier but when I click on it it take me sign in to web.com and then home page for my account… I try it again and does the same… there is no place on my account that lets me go to the files… then the support chat I’m talking to with them says I’ll have to go to their support team and pay a min. of $60 to fix the problem. They won’t even go into the files for me on their end.
https://vdeck.web.com/controlpanel/foundation/hosting/ftp
they’ve escalated it to higher up so I’ll just let you know soon as I hear from them? Thank you for your help….appreciate it.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginthat’s the part web.com won’t let me into without paying them $60 for tech support… they may be
doing this on purpose… it just seems awfully weird.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginI can’t remember now… but I’ve always been able to get into my dashboard until now.