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Forum: Plugins
In reply to: [WooCommerce] Cannot get woocommerce to work properly on item download and email

Thread Starter Sabrina

(@umhogans)

Hey Gabriel,

I have tried everything. I even tried making a new website and tested it out on a basic theme, and it still did not work. I have tried contacting my hosting support, they cannot figure it out. I tried my theme support, they said it was not their issue either.

I am very confused and do not know what to do. I tried updating what you said and it did not fix it.

Any other suggestions?

Forum: Plugins
In reply to: [WooCommerce] Cannot get woocommerce to work properly on item download and email

Thread Starter Sabrina

(@umhogans)

5 years, 2 months ago

Hello, here is the copy for report. There were no error logs that I could see when I checked. Please see if you can find anything from this.

Thanks!


### WordPress Environment ###

WordPress address (URL): https://www.iheartschools.com
Site address (URL): https://www.iheartschools.com
WC Version: 5.0.0
REST API Version: ✔ 5.0.0
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.9.0
Log Directory Writable: ✔
WP Version: ❌ 5.5.3 - There is a newer version of WordPress available (5.7)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.4 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.19.7
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.6.32-78.1
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wpeo_
Total Database Size: 21.46MB
Database Data Size: 20.41MB
Database Index Size: 1.05MB
wpeo_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wpeo_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpeo_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpeo_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpeo_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_comments: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wpeo_edd_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpeo_edd_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpeo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpeo_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpeo_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpeo_options: Data: 0.94MB + Index: 0.08MB + Engine MyISAM
wpeo_postmeta: Data: 3.07MB + Index: 0.17MB + Engine MyISAM
wpeo_posts: Data: 16.05MB + Index: 0.12MB + Engine MyISAM
wpeo_prli_clicks: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
wpeo_prli_links: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wpeo_prli_link_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpeo_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpeo_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpeo_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpeo_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpeo_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpeo_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpeo_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 709
customize_changeset: 1
download: 1
mc4wp-form: 1
nav_menu_item: 32
page: 33
post: 4
product: 12
revision: 472
shop_coupon: 1
shop_order: 25
staticblocks: 9
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ❌Error messages should not be shown to visitors.

### Active Plugins (12) ###

Contact Form 7: by Takayuki Miyoshi – 5.3
Easy remove item menu: by Camilo – 1.0.5
XStore Core: by 8theme – 3.0.2
Jetpack by WordPress.com: by Automattic – 9.0.2
WPBakery Page Builder: by Michael M - WPBakery.com – 6.1
Google Ads & Marketing by Kliken: by Kliken – 1.0.6
Mailchimp for WooCommerce: by Mailchimp – 2.5.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Pretty Links: by Pretty Links – 3.2.1
Really Simple SSL: by Really Simple Plugins – 4.0.11
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.47

WooCommerce: by Automattic – 5.0.0 (update to version 5.1.0 is available)

### Inactive Plugins (4) ###

Akismet Anti-Spam: by Automattic – 4.1.7
Easy Digital Downloads: by Sandhills Development
LLC – 2.9.26

Hello Dolly: by Matt Mullenweg – 1.7.2
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.4

### Settings ###

API Enabled: –
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1697 - /shop/
Cart: #10 - /cart/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: XStore
Version: 7.0.2
Author URL: http://www.8theme.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: xstore/woocommerce/archive-product.php
xstore/woocommerce/cart/cart-empty.php
xstore/woocommerce/cart/cart-item-data.php
xstore/woocommerce/cart/cart-shipping.php
xstore/woocommerce/cart/cart.php
xstore/woocommerce/cart/cross-sells.php
xstore/woocommerce/cart/mini-cart.php
xstore/woocommerce/checkout/form-billing.php
xstore/woocommerce/checkout/form-checkout.php
xstore/woocommerce/checkout/form-shipping.php
xstore/woocommerce/checkout/thankyou.php
xstore/woocommerce/content-product.php
xstore/woocommerce/content-single-product.php
xstore/woocommerce/content-widget-product.php
xstore/woocommerce/content-widget-reviews.php
xstore/woocommerce/global/breadcrumb.php
xstore/woocommerce/global/form-login.php
xstore/woocommerce/global/wrapper-end.php
xstore/woocommerce/global/wrapper-start.php
xstore/woocommerce/loop/loop-end.php
xstore/woocommerce/loop/loop-start.php
xstore/woocommerce/loop/no-products-found.php
xstore/woocommerce/loop/result-count.php
xstore/woocommerce/myaccount/form-login.php
xstore/woocommerce/single-product/add-to-cart/simple.php
xstore/woocommerce/single-product/meta.php
xstore/woocommerce/single-product/product-image.php
xstore/woocommerce/single-product/related.php
xstore/woocommerce/single-product/tabs/tabs.php
xstore/woocommerce/single-product/title.php
xstore/woocommerce/single-product/up-sells.php
xstore/woocommerce/single-product.php
xstore/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

Outdated Templates: ❌
					
					
						Learn how to update

### Action Scheduler ###

Complete: 80
Oldest: 2021-02-26 15:43:52 +0000
Newest: 2021-03-19 22:37:26 +0000

Forum: Plugins
In reply to: [WooCommerce] Cannot get woocommerce to work properly on item download and email

Thread Starter Sabrina

(@umhogans)

5 years, 2 months ago

Hey,

thank you for your reply.

I have checked those and yes, they are checked off and I have uploaded files in that box as well.

Not sure why it is not working 🙁

Any other ideas?

-Sabrina

Viewing 3 replies - 1 through 3 (of 3 total)