Jack Arturo

Thanks for your understanding 🙏

I just tried the video at that page, and the loading speed *feels* normal to me. You can see here a video of my test: https://i.wpfusion.com/9G5h89qt

Is it loading slowly for you at that page? Is there a difference between being logged in vs not?

Regarding the playback speed control, I see several JavaScript errors in your Use Your Drive “skin” file that are interfering with the playback. Those are all in the file https://www.farobursatil.com/wp-content/plugins/use-your-drive/skins/Default_Skin/js/mediaelement-and-player.min.js?ver=2.14.0.1

Can you confirm that when you deactivate WP Fusion Lite, the red console errors go away?

If not, are you able to try a different skin file to see if it makes a difference?

I also see that you have Mautic’s site tracking enabled via WP Fusion. This is the only WP Fusion related script that’s on that page. If you disable site tracking (https://wpfusion.com/documentation/tutorials/site-tracking-scripts/#mautic) does the performance improve, or the errors go away?

Hey Alberto,

That’s very odd. I can’t think of what would cause it.

I tried to look at your video on https://test.farobursatil.com/course/instalacion-prorealtime/ but it seems to be members-only.

Is there a way you can publish a test video somewhere where we can see the performance issue?

And does this happen only when people are logged in, or does it affect videos played by guests as well?

WP Fusion Lite doesn’t have any JavaScript or anything enqueued on the frontend, so in theory it shouldn’t be possible to affect the player interaction.

I do see you’re using WP Rocket to combine and minify your scripts and styles. I wonder if there’s something in WP Rocket that doesn’t like WP Fusion being active, which is causing it to minify the scripts incorrectly. Are you able to test it with WP Rocket disabled? This would help us to track down the source of the conflict.

Best
Jack

Thanks @patrick-b !! 😊

@travelavenger No, it doesn’t, because the Fatal Error Notify settings are stored in your database, so if the database can’t be reached then the plugin can’t load and send the notifications.

However it will report on database errors once the connection is established, like SQL errors, or timeouts (for example when running a large query).

Hey Agnes,

We’ll check into the incompatibility issue with the old WPBakery versions, thanks for the heads up 🙌

If you’re logged in to the site, the tracking activity will be shown on the subscriber record for your own user account. So if I’m logged in as [email protected], I’d see the tracking activity on that person’s subscriber record. I’ve just tested and confirmed that’s working on my site https://i.wpfusion.com/sGsl9fkL

The tracking does record page views, but neither our implementation or Brevo’s tracks actual WooCommerce sales. We have an addon plugin that does track that data, but it has to be installed in addition to WP Fusion: https://wpfusion.com/documentation/ecommerce-tracking/brevo-enhanced-ecommerce/

Regardless, neither 3.42.5 or 3.43.19 are version numbers for WP Fusion Lite. This forum here is the free community support forum for our free plugin: https://ww.wp.xz.cn/plugins/wp-fusion-lite/

If you do have a WP Fusion license, you have access to our priority support at https://wpfusion.com/contact/. If you want to contact us there with a link to your site, we can take a look at it and see if the tracker is running or if perhaps there’s an error or conflict with another plugin that’s blocking it 🙂

Best
Jack

Hey @agneslesagegmailcom 🙂

Actually WP Fusion doesn’t sync blog post commenters to Brevo… since there’s no opportunity for them to opt-in to receive marketing, we felt like it didn’t make sense to include it as a feature.

Is it possible you’re using another plugin that does that? Maybe Brevo’s plugin? https://ww.wp.xz.cn/plugins/mailin/

The full version of WP Fusion does have the ability to add an existing subscriber to a list if they leave a review on a WooCommerce product… we sometimes use that to send automated thank-yous for people who leave reviews, but that only works on products and only if the customer is already registered and in Brevo 👍

@alastairt Thanks for the details! I set up a test on my end and I was able to reproduce it. The email address comparison was looking for the wrong place in the response data.

We have that fixed for today’s update of the full plugin, and we will release the change in the Lite version on July 16th (along with the WordPress 6.6 update).

Hey @linuxarchitect ,

It sounds like the authorization credentials aren’t getting passed back once you accept the integration in Mautic.

Could you review the setup video here https://wpfusion.com/documentation/installation-guides/how-to-connect-mautic-to-wordpress/ and let me know at which point exactly it’s not working as expected? I assume after clicking “Accept”?

If you look at the network tab in your browser during this, do you get any error codes like 403 (unauthorized) or 301 (redirect)?

I’ve sometimes seen security plugins block the &code= parameter that Mautic passes back to WordPress in the redirect URL. If this gets stripped out it prevents the setup from completing.

Thanks
Jack