Matt Cromwell

Hi there, I just tried to replicate that problem and couldn’t. I see the Rollback button on the free OceanWP theme no problem. See here in the bottom right

Keep in mind a couple things:

1. WP Rollback only works with themes hosted on ww.wp.xz.cn, so if you have the Premium version of OceanWP then it won’t work for that, only the free version.
2. In order to see the Rollback button, first hover over the Theme thumbnail then click on “Theme Details”. The Rollback button is in the bottom right of the modal that pops up.

Let me know how that goes.

Hi @kingdingbat

I’m one of the co-authors and co-founders of GiveWP. I oversee our marketing and customer support departments. All the people that worked hard to support you are my team, and your experience saddens us deeply.

I appreciate the level of detail you put into this review, and regret that your experience of our product was so sour.

I’d like to add important context to some of the allegations you’ve made from our perspective.

The most urgent of the issues you raised is the double-charging issue. We reviewed our support ticket history with you and unfortunately you did not alert us to this issue at all. It is our policy to treat any support issue that is negatively impacting payments as extremely urgent. We would have welcomed the opportunity to make that problem right for you if given the chance.

Regarding some of your other items, here’s our perspective.

First: GiveWP is tough to style. You’re right, but that is a bit intentional. GiveWP styles are coded defensively. We made the decision to make the styles of our forms more difficult to interfere with in order for them to be more stable and prevent breakage from other themes or plugins. Based on feedback like yours and other users, we are also in the process of creating a new way to build donation forms which will both have this defensive style approach as well as a built-in way for users to add their own styles directly.

Regarding our Peer-to-Peer add-on. We have received feedback around this important add-on and are making continual improvements. But we also have many organizations already funding large campaigns with Peer to Peer with success and satisfaction. We are confident that there is no Peer to Peer solution as affordable that offers the features we do, and we will continue improving it for all our customers.

Finally, what appears to have been the final straw that prompted you to write this review: our recent data breach. As we mentioned in that message, there’s no indication that any data has been misused anywhere, or disseminated, and we worked swiftly to contain any potential fallout of the data breach. Unfortunately we live in a world where nefarious actors will make these types of attempts continually and no website is 100% safe, these things happen. What matters is how we respond, which we did with transparency and action and additional preventative measures.

As you can see from the hundreds of other reviews all over the web, by far and away our users and customers are very satisfied with our product and how passionately we support all our users.

We wish you success in all your future fundraising efforts.

Hi there,

You’re right! That was an oversight on our part. We’ll be pushing that out as an update as soon as we can.

For now we’ve added this to our public feedback board.
https://feedback.givewp.com/bug-reports/p/the-donor-wall-block-should-display-the-date-field

Thanks!

Hi there,

That means that something is preventing Give from being activated. That doesn’t necessarily mean the “bug” is with Give specifically, but more than likely it’s either your theme or another Plugin PLUS Give that’s problematic.

The best way to figure that out safely is with the Health Check plugin. It will help you deactivate all plugins without impacting your live site at all, and re-activate plugins one at a time until you experience that error again.

We have a detailed write-up on it here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

If you go through that and can isolate what plugin is conflicting with Give, let us know and we can try to replicate that problem and then we’ll have tons more insight to help.

Thanks!

Hi there,

I can see that happening on that page as well. In inspecting the page I don’t see any obvious errors. Here’s a couple things to check for:

1. Make sure you don’t have any plugins or settings that might be blocking the WordPress REST API. For example, the Members plugin has a setting that disables it completely.
2. Make sure your form is Published, not a Draft.
3. It’s possible you have a plugin conflict somewhere. We wrote a guide to help identify plugin conflicts on your website safely. See it here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

Try some of those things, and let me know with as much detail as you can what you learned and found out. We’ll get to the bottom of this together!

Hi there,

I reached out to the folks at Divi to get exact replication steps and any supporting documentation on what they’re seeing. This kind of issue can be tricky in WordPress, kind of a chicken or the egg situation — is Divi’s performance settings being problematic with other plugins, or should other plugins adapt to their settings? We have a responsibility to all our users of all themes and builders, but we’re dedicated to your success with online donations.

Rick and our support team will keep you updated on our progress, but I wanted you to hear from me that we’re looking into it.