WebToffee Support
Forum Replies Created
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Hi @scandidesignco,
It has been quite some time since our last communication, so we will mark this thread as resolved.
Please open a new thread if you are still facing issues or have questions that you need us to answer.Forum: Plugins
In reply to: [Sequential Order Number for WooCommerce] Order number in Google AnalyticsHi @feri6,
Thanks for reaching out.
The third-party Google Analytics plugin appears to be using the WooCommerce order post ID instead of the sequential order number generated by the plugin. The plugin already uses
$order->get_order_number()throughout its workflow to retrieve and display the correct sequential order number.We recommend contacting the Google Analytics plugin support team and asking them to use
$order->get_order_number()instead of$order->idor$order->get_id()when fetching the order number for transaction tracking. Once updated, the correct sequential order number should be passed to Google Analytics instead of the post ID.Hi @igloo3,
Thank you for reaching out.
We checked your site and noticed some issues related to the wishlist functionality on mobile devices.
Since you already confirmed that no caching plugins are being used, there is still a possibility that server-side caching may be affecting the functionality. Could you please check with your hosting provider whether any server-level caching is enabled and temporarily disable it for testing?
If the issue still occurs, kindly share your WooCommerce System Status Report (WooCommerce > Status > Get system status report) with us via the this link so we can better understand your site environment and investigate further.
Hi @hollistergj ,
Thank you for reaching out!
We tested this with WooCommerce 10.7, but couldn’t reproduce the issue on our end.
Could you please check whether the shipping address visibility option is enabled in the Decorator settings?
Go to:
Decorator > Content > Order addresses > Shipping address visibilityPlease make sure it is turned ON. You may also check the Billing address visibility option from the same section.
Also, after enabling them, please test it again with a real WooCommerce order and check whether the shipping address is visible in the email template.
Forum: Plugins
In reply to: [AI Content Generator for WooCommerce] Google GeminiHi @philbee,
Thank you for reaching out!
Currently, our plugin only provides direct OpenAI configuration. You can use this connector if you want to use Google Gemini: https://ww.wp.xz.cn/plugins/ai-provider-for-google/
Hi @toad78,
Thank you for reaching out.
Since this issue is related to the Order Export & Order Import for WooCommerce plugin, and as we have already addressed your query there: https://ww.wp.xz.cn/support/topic/orders-will-not-import-between-sites/, we are closing this query in this forum as the discussion is specific to that plugin.
Hi @jedimoff ,
Thank you for reporting this.
This warning is a false positive and will not break anything. The @version header in our bundled related.php still reads 4.9.0, while WooCommerce core’s copy is now at 10.3.0, which triggers the outdated notice. There is no functional incompatibility — the plugin is tested and confirmed compatible with WooCommerce 10.3.
We will bump the version header and include the minor loading update from WooCommerce core in our next release to clear this warning.
Hi @kwebdesign ,
Thank you for reporting this.
The System Status warning is a false positive. The @version header in our bundled related.php still reads 4.9.0, while WooCommerce core’s copy is now at 10.3.0, which triggers the outdated notice. There is no functional incompatibility — the plugin is tested and confirmed compatible with WooCommerce 10.3.
We will bump the version header and include the minor loading update from WooCommerce core in our next release to clear this warning. No action is needed on your end in the meantime.
Hi @frenchomatic,
Thanks for sharing the plugin name. After doing the necessary feasibility studies, we will add it to the development backlog and take it into account in future developments.
Thanks for understanding.
Hi @iali83536,
This thread has been inactive for a bit, so we are going to mark it as Resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.
Hi @toad78,
Thank you for reaching out.
In WordPress, most content types share a single ID pool this includes orders, products, pages, images, and more. So even if order ID 16565 does not exist as an order on your staging site, that same ID may already be assigned to another post type, which causes this conflict.
To resolve this, you can create a new import file containing only the orders that failed to import, remove the Order ID column from the file, and then re-import. WordPress will automatically assign new IDs to those orders.
Please note that the imported orders will receive new order numbers on your staging site, but all order data will remain intact.
Hi @scandidesignco ,
Thank you for reaching out!
Decorator currently works with WooCommerce email templates that are registered using the standard WooCommerce email system. So, only the email templates for which compatibility has been implemented in Decorator will be listed and available for customization.
If you can share more details about the specific email types, we can check the feasibility of adding compatibility in a future update.
Forum: Plugins
In reply to: [Order Export & Order Import for WooCommerce] Unknown errorHi @billy44,
Thank you for reaching out.
Could you please share a screenshot of the error you are encountering? This will help us better understand the issue.
Also, kindly check if there are any WooCommerce fatal error logs generated and share them with us if available. You can find this under WooCommerce → Status → Logs.
Hi @tcmfood,
Thank you for reaching out.
For a complete store migration, we recommend importing the data in the following sequence:
Users→ Product Categories → Product Tags → Products → Product Reviews → Coupons → Orders
Hi @nikketrikke,
To help us better understand your system setup and investigate the issue further, please share your WooCommerce system status report (WooCommerce > Status > System Status > Get System Report).
You may share the details via this link if you have any privacy concerns.